Daily management regulations of sales exhibition hall I. Daily norms
1) Wear the uniform tooling and work card of the company.
2) Lesbians should wear light clothes and tie their hair. Men's uniform tie, dark socks, clean leather shoes.
3) Those who don't arrive at 8 o'clock are late. Late in the month: first warning, second donation 10 yuan, late for more than 3 times in January, and each donation was made to 20 yuan and informed criticism.
4) If there are no special circumstances in the morning meeting of the company, all employees of the sales department must attend. Before the morning meeting, the personal appearance and housekeeping should be sorted out. After the morning meeting, the sales manager will arrange the daily work flow, solve simple problems left over and encourage the team slogan. The sales manager of the day and night meeting must truly and effectively evaluate the 9 reception processes of the sales consultant exhibition hall with 100%, and make statistics and inventory reports of three tables and one card.
5) Every Tuesday is a training day, and the sales consultant shall arrange the time in advance and shall not ask for leave.
Second, the exhibition hall as a whole.
1) The exhibition hall, negotiation table and exhibition stand should be kept clean and cleaned regularly.
2) Hongyang Automobile Trade Business Time Sign shall be hung.
3) Floor, wall, booth, front desk, lamps, air conditioners, audio-visual equipment, etc. The walls of the exhibition hall should be kept clean and tidy, and no advertising posters should be posted on the walls.
4) The lighting of the exhibition hall should be bright and comfortable.
5) Soothing and elegant light music is played during business hours, and the company propaganda film is played when customers go to the rest area.
6) Before getting off work every day, be sure to turn off the electric heating and air conditioning, and turn off all power supplies.
Third, the exhibition car is clean.
1) The sales department is responsible for the vehicles in the exhibition hall, and a special person is responsible for the vehicles.
2) The exhibition car must be kept clean at all times (including the tires should be sprayed with wax), and there should be no fingerprints on the car body, window and door handle.
3) The floor mats and mats must be placed in the designated positions and kept clean.
4) Adjust the seat standard so that there is no sundries in the car and no redundant labels on the glass.
5) The vehicles that everyone is responsible for must be cleaned before 9: 30 after the morning meeting, and the sanitation must be cleaned before 9: 50.
6) Every new exhibition car is cleaned by a special person, and the exhibition hall personnel have the obligation to help wipe it.
7) Check the vehicle battery every day. If the car is out of power, the person in charge of the car will charge it in time.
8) The sales manager shall conduct the inspection at 10: 00 in the morning and 4: 30 in the afternoon.
Fourth, the data rack layout
1) On each information shelf in the rest area, the vehicle type information of each exhibition car must always be in order.
2) The sales manager should check at 10: 00 in the morning and 4: 30 in the afternoon.
Verb (abbreviation for verb) reception at the front desk
1) The reception desk should be kept clean and tidy without any sundries.
2) If the personnel on duty leave their posts for special reasons and need to find a replacement, who shall bear the responsibility.
Responsibility for all front desk duties.
3) The personnel on duty at the front desk should stand up straight. Don't bend your legs or lean against the reception desk, and don't put your hands in your pants pockets.
4) No one is allowed at the sales front desk. It is forbidden to read books, magazines, newspapers, chat, drink water, eat snacks, play and make phone calls at the sales front desk.
5) The sales front desk phone should be answered within three rings and said? Hello! This is Hongyang Automobile Trade Chery 4S Store, and I am the sales department XX? . If you really can't answer within three times because of special circumstances, what should you say first? Hello! Hongyang automobile trade Sorry to have kept you waiting. ? The phone should finally say:? Thank you for calling? Make a phone record.
6) The personnel on duty at the front desk must register the telephone records.
7) Don't make personal phone calls for a long time during office hours.
Sixth, the customer rest area
1) The customer rest area should be kept clean, with sofas, coffee tables, etc. Should be placed neatly and kept clean.
2) There are ashtrays on the table in the customer rest area, and more than three ashtrays (including three) should be cleaned immediately; Clean the ashtray immediately after the guests leave.
Seven. Exhibition hall reception desk
1) The salesman must inform the sales manager when he goes out.
2) The sales staff in charge of this area must stand at a distance of about 2-5 meters from the door and smile when customers enter the door. Hello! Welcome to Hongyang Auto Trade? When seeing the guests off, he said: Please take your time. Welcome next time? .
3) The salesperson on duty has something to ask for leave and must be replaced by other salespeople. If there is no replacement, they should inform the office staff to take over in time, and the replacement personnel will also implement the standards of this specification.
4) Sales personnel must carry business cards with them when working in the exhibition hall.
5) It is forbidden to gather in the exhibition hall to chat, read newspapers, drink water, eat snacks and have fun.
6) When the reception is not saturated, it is not allowed to look at the car without any reception (even if the customer comes to the store for maintenance). If there are many customers, inform the office staff to receive them in time.
7) After the guests are seated, they should immediately pour tea and greet the customers with a smile. Hello, please have tea. ?
Eight, on duty at noon
1) At noon, the personnel on duty eat in batches, and the lunch time should not exceed 30 minutes.
2) Can't find a replacement, can't leave.
Nine, market research
1) Based on field survey, supplemented by telephone survey, each person must conduct a telephone survey once a week to collect the prices of various car dealers in the country, and should make a field visit once a week, which will be coordinated and arranged by the sales manager.
2) Conduct a survey once a week, submit the questionnaire to the sales manager immediately after returning to the store, and share the survey results at the morning meeting the next day.
3) Survey location: 4S shop of competing models, specialty stores of other models, etc.
4) Fill in the questionnaire carefully.
X.PDI management system
1) The sales consultant must strictly accept the new car according to the company's regulations. If it is the loss caused by the reasons in transit, it is necessary to find out the reasons and make a solution; if it is the quality problem of this car, it is necessary to contact the after-sales claim adjuster in time to make a claim.
2) Inventory vehicle management, from 9: 00 am to 4: 30 pm every day.
Check.
3) The keys of commercial vehicles, exhibition vehicles and test drives shall be kept by the front desk, and the responsibility for loss shall be borne by individuals.
4) You must fill in the test drive agreement and turn over the key in time after the test drive.
5) When the sales consultant delivers the car, he should make a delivery information confirmation sheet and count the tools attached to the car.