If the account is not transferred through the big platform and is not bound, it can be retrieved. For the official Android version or Apple version account, others can choose to contact customer service in the game or choose the corresponding game and "Forgotten Account" through the official WeChat account "Heroes Entertainment Customer Service Center", fill in the necessary information according to the prompts and submit self-help feedback, and staff will check and answer for you.
If it is a login account of other channel versions, others can contact the customer service feedback consultation of the corresponding channel platform to retrieve it.
It is recommended to buy the game number on the big platform and bind the real name in time to avoid the game account being retrieved.