First, do a good job in getting started and improve the quality of employees.
The importance of knowledge is irreplaceable. People in important positions (positions that directly affect product quality) should have certain requirements and knowledge at the cultural level, and their understanding ability and acceptance ability are relatively stronger, so it is relatively easier to improve quality awareness.
Second, strengthen staff training and adopt "three major steps"
1. Do a good job in training new employees and lay a good foundation.
In recent years, the mobility of workshop employees has gradually increased, and new employees are constantly introduced every year. Most of them are fresh graduates with little practical experience. Facing these new employees, training is very important. There is a saying that it is much easier to cultivate a good habit than to correct a bad one. New employee training should also be divided into the following "three stages":
First of all, new employees should be trained in awareness and professional knowledge before taking up their posts. New employees have not engaged in related work, and their awareness of air conditioning processing is low. Training on related knowledge, such as the basic knowledge of household air conditioning, the importance of quality, the relevant standards of products, relevant laws and regulations, etc., should be carried out before taking up the post.
Secondly, standardized operation training is a key step. Our current operation training is a mode of "master with apprentice", so the importance of master is self-evident, which directly affects the quality of chicken learning and the learning progress of apprentice. Therefore, the master should choose the employees with the strongest operation skills and the most standardized operation, so that new employees can form good habits from the beginning and then gradually influence other old employees.
Finally, it is to deepen the consolidation stage. When new employees have a certain understanding of air conditioning processing after a period of internship, theoretical training combined with production practice can make it easier for new employees to understand.
2. Pay special attention to quality training and assessment to improve employees' attention.
In the past, there was a lot of employee training, but the training effect was often not good, which touched employees less. The main reason is that some employees do not attach importance to learning, and learning becomes a mere formality. Chatting and sleeping occur from time to time during study. We can encourage employees to concentrate, listen carefully and take notes through training and assessment. Then retrain the employees who fail the examination, and change jobs if they fail. In this way, employees can pay more attention to training and strengthen the training effect.
Instilling quality awareness before and after work is a long-term training method.
Team leaders are the most basic managers in the production workshop, and they spend most of their time in the production line. They can find many irregular behaviors. Inform employees before or after work to let them know the harmfulness of this behavior and prevent similar behaviors from happening again. As for the quality of products, employees should also be informed in time. When unqualified products appear, employees may put forward many phenomena or good suggestions that managers don't know, which will help to analyze the problems and take corresponding measures, and at the same time enhance the enthusiasm of employees to participate in quality management.
Third, it is the key for managers to strengthen quality awareness.
"There are no unqualified employees, only unqualified managers." This sentence shows the importance of manager's consciousness. Grass-roots managers are the guides of production teams, and employees obey the instructions of managers. If we turn a blind eye to some violations and don't stop and correct them, employees' quality awareness will gradually fade and violations will increase.
As we all know, a lion leading a flock of sheep can defeat a flock of lions led by a sheep. This metaphor is very interesting. Physically, the latter is stronger than the former 100 times, but we should not forget that the former is dominated by the heroic spirit of the lion, while the latter has actually degenerated into a group of "sheep" covered with lion skins. This shows that the role of leadership is powerful, and the strengthening of quality awareness should be from top to bottom. Managers' consciousness and behavior will exert a subtle influence on employees. We should take ensuring product quality as a responsibility and mission, not just completing the assessment indicators.
Fourth, strengthen quality assessment and establish quality incentive mechanism.
What embodies the importance of quality? In the period of market economy, perhaps economic leverage plays a more important role ... >>
Question 2: How to improve the quality awareness of employees? My understanding is: 1. What is your company's so-called quality standard? First of all, this standard should be clear (written). As a manager, you don't even know the standards. How do you teach employees how to serve you? In case an employee asks you about your standards, do you judge by experience rather than by words? 2. Do your employees follow the process? Sometimes a lot of documents in some factories just hang on the wall. What the man above said is also reasonable. We use the principle of "one gang, one belt" for training, but don't forget to verify the training results. 4. Go to the scene to find problems, instead of just listening to your subordinates say that the wind is the wind and the rain is the rain. If you find problems on the spot, correct and deal with them immediately (on-site training is often the most effective result). 5. Collect data about abnormal quality and use several typical cases for training. 6. Four sentences for you. Hard-working, careful, patient with quality control and determined to deal with problems.
Question 3: How to control quality and improve employees' work consciousness is the life of an enterprise, and quality is the key foundation for the development of an enterprise. Our company should intensify efforts to standardize the details of quality management, improve product quality, survive by quality, develop by quality, fully meet the requirements of high-end customers, keep pace with the times and seek development; While making electronic products stronger and bigger, all employees of the company need to participate in all aspects. All departments, divisions and processes, especially the quality management department, should strictly control product quality and take preventive measures to reduce the occurrence of quality accidents; Take "Quality Month" as an opportunity to improve employees' product awareness, and cultivate employees' awareness of self-inspection, mutual inspection, special inspection and quality control in the whole process of products in actual production, so as to reduce the generation of unqualified products and put an end to quality accidents.
1. Self-inspection consciousness: The quality of our electronic products is manufactured, not detected. Therefore, in the process of product manufacturing, every employee must establish the quality consciousness that the next working procedure should serve the previous working procedure and provide high-quality products and services for the next working procedure. Employees are required to conduct self-inspection on the electronic products of this position before they can flow into the next process. When nonconforming products are found, they should be identified and stored separately. Through self-inspection, the quality problems of this process can be found in time, and corresponding corrective measures can be taken in time to reduce the number of unqualified products and prevent unqualified products from flowing into the next process.
Second, the awareness of mutual inspection, our employees should carefully check the products flowing out of the previous process, and then fire, grind and subcontract them if they are qualified. If quality problems are found in the products from the previous process, they should be fed back to the previous process or relevant departments in time so as to take timely measures to deal with them. Unqualified products will never be manufactured, accepted or delivered. For example, in the process of pressing electronic products, when obvious defects such as delamination, glue damage, cracking and unqualified product finish appear, employees blindly press them, and special inspectors fail to find them in time, and then they flow into the next process and burn them as waste products, which wastes a lot of manpower and material resources.
Third, the awareness of special inspection. After self-inspection and mutual inspection, employees, as full-time inspectors, should have a strong awareness of quality control, find out the defects of products in time, and feed back information in time, so as to deal with them in time, and try to avoid unqualified products flowing into the next working procedure, causing products to be scrapped and reworked, resulting in repeated inspection and secondary processing time.
To improve the quality of products, employees cannot do without the control of the whole process of product suppression, first of all, the first inspection control. Before the raw materials are put on the machine, carefully read the product instruction manual, and carefully check and confirm the raw materials, molds and customers before pressing. When pressing, they must carry out self-inspection to confirm whether the product is qualified. If the product is unqualified, find out the reason and take timely measures to correct it. They should not let the products flow into the next process before they are found unqualified, and then carry out rectification, resulting in a large number of unqualified products.
Second, check the control. In the process of product suppression, debugging personnel and full-time product inspectors should be responsible for their own work, conduct random inspection and inspection of products in time, find problems in time and deal with them in time, and pay the greatest attention to the weak links in production. Output is not achieved by recklessness and hard work. As ordinary quality managers, they should be responsible for product quality, be good at finding quality problems in time, strive to improve their own quality and reduce the generation of unqualified products.
Third, the final inspection control. When our employees are about to leave work, we should pay attention to the control and inspection of the final products. Often when they are about to leave work, their mentality is impatient. The production task was not completed, and they were in a hurry to get off work, so they packed the defective products and acted as qualified products, causing quality accidents in the next working procedure.
All employees of our company should take "Quality Month" as an opportunity to promote "Year" with "Month", and strive to earnestly perform their duties, do a good job in quality, and improve their business skills and product quality awareness. Quality is the life of an enterprise, which is related to the development of the enterprise and the vital interests of every employee. The enterprise has developed and made great contributions to the country, and the all-round development of our employees can be effectively guaranteed. In a word, it is the responsibility of all our staff to do a good job in product quality. Another article is also very enlightening: as we all know, product quality is one of the important factors affecting the survival and development of enterprises, but the important factor affecting product quality is the quality consciousness of employees. Human consciousness determines behavior, human behavior determines the quality of work, and the quality of work also determines the quality of products. Employees >>
Question 4: How to improve employees' quality awareness As mentioned in the question, the following suggestions are provided for your reference:
1, timely professional training, improve employees' professional skills and enhance their professional ethics awareness.
2, establish rules and regulations, formulate reasonable rules and regulations, set operating standards and requirements for operators, and appropriate reward and punishment mechanisms should also be included. Evaluating employees' performance helps to enhance their understanding of operating standards.
3, through the meeting, ask employees to exchange experiences, citing cases, improve quality awareness.
Question 5: How to improve the quality awareness of employees? The most important thing for Li Xinnong to manage a team is authorization, the second step is to supervise implementation, and the third step is to establish its own management authority.
The work team is committed to the same goals and performance goals, and assumes certain responsibilities. A group of heterogeneous members with complementary skills. Group members are "all-rounders" with various skills and enjoy a high degree of autonomy and flexibility in decision-making. In this multi-functional work team, the assumption of human nature and the basic needs of people have undergone fundamental changes, which requires rethinking the human factors in the organization.
First of all, the challenge of work team management to traditional management concepts.
Generally speaking, in traditional hierarchical organizations, departments compete for business resources and power, block knowledge, skills and information, and are unwilling to actively cooperate with other departments. There is no doubt that this kind of departmental management has caused artificial closure, which makes intellectual resources wasted because they can't get things and can't adapt to the rapidly changing external environment of the information society.
Compared with the traditional management, the factors faced by the work team have undergone great changes, which are as follows: (1) management changes, which are manifested in the weakening of administrative power, the equality of personnel relations and the automation of cooperation; (2) With the change of working methods and personnel quality requirements, employees are authorized to perform a set of tasks with a wider scope of work, but few people supervise their daily work behavior. This requires employees to be self-motivated, self-disciplined and conscious. Wood is only a professional who is proficient in a certain skill, but also a generalist who is familiar with multi-level knowledge and can communicate with each other. (3) The focus of training has changed. The focus of training has shifted from passive training to active learning. In other words, it is not important to only train employees how to do a good job. On the contrary, new generalists need to constantly accept new information and new ways of working. The focus of employees' learning is to gain insight into and understand the analysis of problems, solve ideas, and know how and why to do their own work.
Second, the problem of "people" in work team management.
People pay attention to the positive role of the work team, but ignore the contradictions and problems that may be caused by the lack of necessary conditions and the change of ideas in the management of the work team. Just like Rob? Godfrey and Gareth? Jones in "What unites modern enterprises? As pointed out in the article, "in the network organization, the characteristic of network culture is not the lack of hierarchy, but there are many ways to avoid hierarchy." "Network organizations produce two key capabilities: the ability to collect and selectively disseminate soft information; The ability to get supporters in the company. " However, "their low degree of unity means that managers often have trouble in exercising their functions or getting companies to work together." It is difficult for colleagues to reach an agreement on key issues. "There is a phenomenon of' high communication harmony and low unity' in the work team. Therefore, many problems and sticking points should attract enough attention and understanding.
Question 1: How to change the working habits of employees? In traditional management, the assessment criteria are very clear, people are used to focusing on their "work", the work schedule has been arranged properly, and they can finish their work when they encounter thorny problems. More importantly, they must have high communication skills and conduct extensive exchanges and cooperation with relevant personnel. However, the reality is that the organizations suitable for implementing work team management are high-tech and knowledge-intensive organizations. In traditional education, few scientific and technical personnel are good at communication, and they prefer to do their own work according to their own working methods. How can this situation change? One possible way to solve this problem is to create a relaxed environment through informal groups to shorten the distance between people. However, informal groups pay more attention to the problem of emotional satisfaction, but still have doubts about solving the working relationship.
Question 2: Why do people want to enjoy information and knowledge? The premise of work team management is that people are willing to share their information and knowledge and learn from each other. But the key question is, what is their motivation? Some viewpoints, starting from the hypothesis of economic man, emphasize that all employees understand that only by enjoying knowledge and information can the overall interests be maximized and individuals be guided by interests. Otherwise, there will only be a "total loss" result, and no one can get rich benefits. Others believe that with the improvement of productivity, the demand of high-quality people has reached the level of self-realization, and the assumption of human nature has changed. In order to achieve the same goal, people ... >>.
Question 6: How to establish quality consciousness and how to improve employees' quality consciousness. Based on more than ten years' experience in consulting industry, Mr. Chen Jinghua of Ming Rui Enterprise Management Consulting summarized the following points: First, quality education and publicity must be done well, and production departments and quality departments should conduct quality education for employees regularly and irregularly. It can be carried out according to the following contents and methods: 2. Establish and improve the post responsibility system for operators. To carry out on-the-job training, everyone should meet the requirements of this type of work and this level. And strictly follow the following operations: 1, three self-control and one control: self-inspection, self-division and self-correction, and control the pass rate of one inspection. 2. Three-inspection system: first inspection, mutual inspection and inspection. 3.3. Review the previous process to ensure this process and serve the next process. 4.3. Don't let go of the cause of the quality accident. The responsible person is not educated; Third, establishing and strengthening standardization of standardized operations is the basis of product quality assurance, so establishing standardized operations and standardized inspection standards is the most basic and important work for manufacturing enterprises. Production and management are carried out in strict accordance with process requirements and operation methods: 1. Earnestly implement five things: product drawings, process documents, quality standards, testing methods and original documents. 2. Strictly implement the prescribed procedures for changing drawings and process documents, with complete procedures. No one can modify it without authorization. 3. Three presses: production according to drawings, process and standard. Seriously implement raw material standards, parts standards, quality inspection standards and other related technical standards. Four. Establishing the responsibility system of quality management In order to better implement the quality work, it is necessary to establish the responsibility system of quality management. The quality manager and the production manager are the first responsible persons of quality management. Quality responsibility should be decomposed into every level and every employee, and a reward and punishment mechanism should be established so that every employee can truly realize and assume quality responsibility. Only in this way can the quality work of enterprises be consolidated in place. Ming Rui management consulting Chen Jinghua company
Question 7: As an employee, how will you improve your quality awareness and read books about self-cultivation?
Question 8: How to improve product quality and employees' quality awareness? Quality consciousness refers to people's objective and subjective views and attitudes on quality (including product quality and work quality) and related activities in production and business activities, that is, their understanding and attention to improving product quality, as well as their determination and desire to improve product quality. And human action is dominated by brain consciousness. What kind of consciousness will produce what kind of action. It is hard for a person with a wrong quality consciousness to imagine that he can make a good product. Only when his ideology rises to a certain height, coupled with the corresponding work skills, will he make a good product. A philosopher once said: "Height" is very important, which embodies a person's cultivation and connotation. A person who has done great things or seen great things is hard to be mediocre. It is conceivable that quality awareness is important to product quality.
Quality is the lifeline of an enterprise. If the product quality is not good, it will lose the market. Without the market, enterprises will lose their lives. Therefore, as employees of an enterprise, they must have the determination and desire to improve product quality, that is, all employees of the enterprise are required to establish a good quality consciousness.
So, how can we establish a good quality consciousness?
First, establish the consciousness that quality is the lifeblood of an enterprise.
Let all employees realize that if the product quality is not good, there will be no market for the product, and if there is no market for the product, the enterprise will lose its profit source. After a long time, enterprises will close down, followed by unemployment of employees. Of course, for our company, the product market is good at present, and I hope it will be better in the future, but we should be prepared for danger in times of peace and make the product quality better.
Second, establish a sense of quality customers.
Everything is customer-centered, and we regard ourselves as customers, as operators of the next process, and as consumers of products. In this way, we consciously do a good job, everyone does a good job, and the quality of the products is guaranteed. If we cut corners at work, it will harm our own vital interests.
Third, establish a sense of quality prevention.
"The quality of products is produced, designed, not tested. We must get things done in the first place. " This is not a slogan, which well reflects the preventive nature of product quality. If our quality control is not controlled from the source, it will be difficult for us to control the quality of our products. Even if a lot of inspection manpower is invested in production, the cost of products will be greatly increased because a large number of defective products and even waste products are not controlled from the source, which will cause heavy burdens and losses to the production cost of enterprises. Moreover, the quality problems of some products may not be remedied when they are discovered in the later process, which requires us to do things well at the first time to prevent quality problems from happening.
Fourth, establish the procedural consciousness of quality.
Quality management is the whole process and the whole company, and the work between all processes and departments of the whole company must be orderly and effective. All quality managers and operators must strictly follow the procedures. If they don't follow the procedure, the chances of making mistakes will increase and the quality of the products can't be guaranteed.
Fifth, establish a sense of quality responsibility.
Dr. Zhu Lan, an American quality management expert, believes that 80% of the quality problems are caused by management, while only 20% are caused by employees. In other words, the controllable defects of managers account for about 80%, and the controllable defects of operators are generally less than 20%.
The principle of distinguishing defects that can be controlled by operators from those that can be controlled by administrators;
A. The operator knows how to do it and why to do it;
B. Operators know whether the products they produce meet the requirements of specifications;
C. The operator knows what will happen if the products he produces do not meet the specifications;
D. the operator has the ability to correctly handle abnormal situations.
● If the above four points have been met and the material conditions such as equipment, tooling, testing and materials are available in production, but the fault still occurs, it is considered as a defect that the operator can control.
● If any of the above four points cannot be met or the material conditions such as equipment, tooling, testing and materials are not available in production, it is the responsibility of the management. Only by understanding the responsibility of quality problems can we improve the problems and improve the quality.
Sixth, establish a sense of continuous quality delivery.
Quality is not the best, only better; Quality improvement is a continuous, cyclic and continuous improvement process, following the PDCA cycle mode, which can be briefly described as follows:
P-Plan: make improvement plan according to product requirements ... >>
Question 9: How to improve quality awareness? First of all, we should cultivate the enthusiasm of employees. Training talents actually refers to quality training. I often hear that "small and medium-sized enterprises like us can't recruit talents." Cultivating people is actually a question of whether the quality of employees in an enterprise is "good" or "evil". What is a person? Man is like an unpolished diamond. According to the difference between grinding and polishing, its essence is also different. Moreover, for the polishing machine, it is very important to polish all kinds of shining light that are infinitely hidden.
To cultivate people, we must first recognize the essence of cultivating people, find out the possibility of exerting the excellent qualities held by all kinds of people, and first teach them how to exert them. Tempering them is the most basic, because it is necessary to temper and polish patiently. Japanese enterprises advocate knowledge workers, that is, observing with eyes, thinking with heart and acting.
To train employees, we must first know what kind of people the enterprise needs.
One is a person who can operate independently, and the other is that employees should have the heart of "businessmen".
As a member of the enterprise, it is the protagonist. You are running your own business. Putting creativity and enthusiasm into work from oneself is the beginning of independent responsibility management. The president of Panasonic once said to the employees of the company: If you don't know how to operate, ask a businessman. For example, an independent operator of a ramen noodle restaurant first decides the taste, puts all his enthusiasm into making the noodles well, and then decides the price. Later, I asked the guest, "What's the smell today? Is this to your taste? " In order to make our guests satisfied and smile, we must try to reflect and accumulate experience every day. Therefore, every employee should have such a gesture.
The necessary "businessman" heart. 1 is a person who knows the meaning of doing business. People who can read each other's minds. 3 people who can bow their heads and admit their mistakes. Do you know what business is for? The significance of doing business, what do businesses and enterprises exist for? Understand the customer's mood, from the heart can have a grateful heart.
With this quality, it is easier to carry out quality education, quality monitoring and corresponding measures.
In the production workshop of Japanese enterprises, there is an idea:
Good products are customers' decisions, and we only provide reasonable, safe and satisfactory products according to customers' requirements.