Job responsibility refers to the scope of responsibility and corresponding responsibilities in the work, including the completion effect, etc. Job responsibility is a specific job description, which can be divided into different job types. So what is the responsibility of logistics customer service? The following are the ten basic responsibilities of logistics customer service that I have compiled for you, hoping to help you!
Basic Responsibilities of Logistics Customer Service (Selected Articles 1)
1. Answer the customer's phone: No matter who calls every day, make corresponding records and reply to the customer within 5 minutes.
2. Receiving orders: after receiving a phone call to ask the name of the other company, finally ask the other party to leave contact information for future communication. Ask each other about the product name, category, starting and ending place, how much each batch costs, when to operate, and what special requirements are there. It is best to ask the other party to provide the MSDS of the product.
3. Place an order: clearly write the customer's requirements and precautions on the list of internal ministries and submit them to the documents.
4. Information input: enter the detailed information into the table to facilitate the search.
5, the daily volume of goods into a report.
6. Tracking: Check the delivery tracking table every day and inform the customer of the information.
7, exception handling, if there is any abnormal situation, immediately feedback to the superior, you can handle it yourself, you must respond if you can't handle it.
8. Document management: We will sort out the receipts to customers every month, and customers will keep them if they don't want them. We will sort out the driving list, arrange the customer's delivery date in the invoice and sort out other documents.
9. Reconciliation: reconcile the details with the documents every month, and invoice as soon as possible after confirming the expenses with the customers.
10. Accounts receivable: cooperate with the Finance Department to confirm the unpaid accounts with customers every month.
The Basic Duties of Logistics Customer Service (Selected 2)
1. daily work management of the department, including but not limited to organizing weekly, weekly and monthly meetings of the department, attendance and duty management.
2. echelon construction, organizing the implementation of professional quality and professional quality training for post, business and customer service personnel, including information inquiry and feedback of training materials.
3. Receive and track instructions and demand summaries, and complete and track conversion instructions.
4. Track and summarize the shipment, departure/air loading.
5. Track and supervise the timeliness and accuracy of the information feedback form.
6. Track the timeliness and accuracy of system input.
7. Track and supervise the receipt of the day.
8. Review and feedback the temporary cost in delivery; Track the timely recovery of payments and receipts.
9. Track and supervise the timeliness and accuracy of reverse logistics.
10. Organize new customer service; Establish benign communication and interaction with customers, improve satisfaction and conduct customer satisfaction surveys.
1 1. Organize and solve service anomalies; Track the timeliness and accuracy of abnormal report records and rectification.
The Basic Duties of Logistics Customer Service (Excerpt 3)
1. Support customers' daily inquiry, consultation, goods tracking and other needs.
2. Delivery status tracking and system update.
3. Make relevant reports according to business needs.
4. Document processing of receiving and sending goods.
5. Handling and tracking of abnormal accidents
6. Managing Document System Entries
7. Work assigned by other leaders
Basic responsibilities of logistics customer service (select 4 items)
1, strong sense of ownership, able to obey the arrangement of superior leaders, and the interests of the company are above everything else;
2. Be familiar with the location and contact information of the logistics company, which knows and records the best price and service policy of the corresponding destination in writing;
3. Ensure that the pick-up and drop-off goods are safe and complete and easy to transport and store;
4, in strict accordance with the workflow to perform the work;
5, responsible for the daily logistics diary Nissin day, and the specification of the relevant documents to fill in and file, at any time to accept the inspection of the superior;
6. Be responsible for keeping the logistics vehicles clean and undamaged;
7. Pay attention to teamwork, support and help each other with colleagues, make progress together, and put an end to bad behaviors such as going its own way;
8, strengthen learning, improve ability, to ensure no logistics accidents;
9. Dare to reflect problems, find things that are not good at work, and dare to report to superiors;
10, strictly abide by the company's employee manual.
Basic responsibilities of logistics customer service (select 5 items)
1. Cooperate with customers' daily work and provide logistics progress information in time;
2. Responsible for sorting out and updating user information;
3. Exception handling and timely reporting;
4. Responsible for docking suppliers and reconciliation at the end of the month;
5. Other tasks assigned by superiors.
Basic responsibilities of logistics customer service (select 6 items)
1, responsible for daily customer relationship communication and maintenance, and constantly increasing delivery orders;
2, responsible for the daily statistics and maintenance of vehicles, increase the number of vehicles;
3. Be responsible for recording incoming calls, receiving visiting customers and arranging waiting vehicles;
4. Internal communication and cooperation (internal management coordination such as exception handling and financial settlement);
5. Be responsible for the management of tracking services during the transportation of goods;
6. Receiving, examining and handing over the receipt of the vehicle;
7. Assist superiors to deal with emergencies or emergencies.
Basic responsibilities of logistics customer service (select 7 items)
1, responsible for the statistical summary of all business orders;
2. Track and dispatch customer information and make statistics in time;
3. Do a good job of dispatching and booking. Before the driver receives the order, communicate with the customer to determine the delivery time and know the location, and then determine whether to dispatch the order;
4. According to the feedback from the business department, feed back the order priority information to the assistant logistics manager to assist in the order scheduling;
5. Send the delivery schedule to the logistics specialist of the business department before 9: 00 every morning;
6. Do a good job in tracking the results of the order invoicing and delivery process, and feed back the problem order information to the logistics specialist of the business department in time.
Basic responsibilities of logistics customer service (select 8 items)
1, according to the customer order input system;
2, according to the day in and out of the warehouse operation daily report, physical inventory work;
3. Be responsible for the business accounting at the end of the month;
4. Coordinate customer relationship and horizontal communication within the company;
5. Cooperate with other work of storage department and transportation department.
Basic responsibilities of logistics customer service (choose 9 items)
1. Logistics supplier management. Logistics suppliers conduct business evaluation and assist supervisors in formulating control standards and data maintenance;
2, sorting, checking, keeping receipts, and feedback statistical accuracy and recovery rate;
3. Daily management of logistics suppliers and handling of abnormal events in transportation logistics;
4. Track and verify the abnormal improvement of logistics suppliers and continuously improve the abnormal events complained by customers.
Basic Responsibilities of Logistics Customer Service (Selected Articles 10)
0 1, responsible for coordinating the collection of materials arriving at the station and the outbound transportation of outbound wagons, responsible for reimbursement and payment of freight and establishing corresponding accounts.
02. Be responsible for coordinating and completing the automobile transportation of products, arranging the handling work and handling management.
03, responsible for the preparation of train wagon plan and automobile transportation plan and responsible for the specific implementation, responsible for the maintenance and management of special railway lines and the management of self-provided tankers.
04. Responsible for vehicle dispatching and vehicle safety, safety and skill training for truck drivers and forklift workers, maintenance and management of transportation equipment and coordination of maintenance work.
05, to assist the superior to implement the management and assessment of subordinates.
06, responsible for transportation cost analysis and control.
07, complete other work arranged by the superior.