38650 160 (answered manually during working hours and automatically after working hours). Reception hours of Shanghai Banking Regulatory Bureau: 9: 30 am on Monday, Wednesday and Friday.
Afternoon 1 1: 30, 1: 30
4: 30, except holidays. Location of Shanghai Banking Regulatory Bureau: Public Education Zone of Shanghai Banking Regulatory Bureau, No.35 He Huan Road, Pudong New Area, Shanghai. The 24-hour complaint telephone number of Shanghai Financial Office is 12363.
Financial Office is the abbreviation of local government financial service office. The Financial Office is the financial steward planning local economic development, the organizer of local financial ecological construction, the controller of financial industry layout and the firewall of local financial supervision.
The Financial Office is an organization responsible for financial supervision, coordination and service on behalf of local governments. Its main responsibilities are:
1. Implement the principles, policies, laws and regulations of the Party and the state on banking, securities, futures, insurance, trust and other financial work, as well as the principles, policies, decisions and resolutions of local party committees and governments on local financial work, supervise and inspect the implementation of the important work arrangements of party committees and governments on financial work, guide, encourage and support the reform, innovation and business expansion of various financial institutions, and increase support for the development of local economy and various undertakings;
2. Study and analyze the macro-financial situation, national financial policies and financial operation in this region, formulate short-term and medium-term plans and work plans for the development of local finance and financial industry, put forward opinions and suggestions on improving financial development and security environment, strengthen services to financial industry, securities industry and insurance industry, and promote the coordinated development and stability of local economy.
The main responsibilities of the Banking Consumer Rights Protection Division of Shanghai Banking Regulatory Bureau:
1. According to the authorization of CBRC, study and formulate the detailed rules for the implementation of consumer rights protection policies of banking financial institutions within its jurisdiction;
2. Coordinate and promote banking financial institutions within their jurisdiction to establish and improve consumer rights protection mechanisms and consumer complaint handling mechanisms, and conduct regulatory assessment, inspection, correction and punishment of misconduct according to law.
3. To be responsible for guiding the prevention and control of cases, security and reporting of major emergencies of banking financial institutions, and preventing and combating the risks of illegal fund-raising and new illegal and criminal activities of telecommunication networks.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 37 A consumer association shall perform the following public welfare duties:
(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;
(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;
(five) to accept consumer complaints, and to investigate and mediate the complaints;
(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;
(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;
(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.