1. Open the enterprise WeChat application and log in the account.
2. In the "I" option at the bottom of the homepage, find "Settings" and click Enter.
3. In the settings page, select the "Account and Security" option.
4. On the account and security page, find the option of "real name authentication" and click Enter.
5. In the real-name authentication page, your current real-name authentication status will be displayed. If you think your real-name authentication information is wrong or mishandled, you can click the "Appeal" button.
6. The system will ask you to fill in the reasons for your complaint and relevant supporting materials. In your complaint reasons, you need to explain in detail the reasons why your real-name authentication information is wrong or mishandled, and provide relevant certification materials to support your complaint.
7. Fill in the complaint reasons and upload relevant supporting materials, and then click the Submit Complaint button.
8. After the complaint is submitted, the system will review it, and the results of the review will be notified to you through the enterprise WeChat message or email.
Reasons for calling for real-name authentication may include but are not limited to the following situations:
1. Error in filling in the real-name authentication information: If there is an error in filling in the real-name authentication information, such as the wrong name and ID number, so that the real-name authentication cannot be passed, you can appeal and provide correct proof materials to prove your true identity.
2. Real-name authentication is mishandled: Sometimes, there may be errors in the real-name authentication system of enterprise WeChat, resulting in your real-name authentication being mishandled. You can appeal and provide relevant certification materials to prove that your real-name authentication is not illegal.
3. Real-name authentication information is stolen: If someone is found to have stolen your real-name authentication information for malicious operation, you can appeal and provide relevant certification materials to prove that your real-name authentication information has been stolen.
When appealing for real-name authentication, it is recommended that you provide clear and accurate reasons for your complaint and provide relevant supporting materials to support your complaint. At the same time, wait patiently for the audit results and check the news or email notification of the enterprise WeChat in time. If the complaint is accepted, your real-name authentication information will be reprocessed or updated. If the complaint fails, you can consider resubmitting the complaint or contacting the enterprise WeChat customer service for more help.