Outpatient work plan 1 In order to make outpatient work develop in the direction of institutionalization and standardization, the outpatient work plan for 20xx years is formulated as follows:
First, further improve various rules and regulations;
Second, continue to promote the implementation of various forms of appointment registration system, cooperate with the Ministry of Social Services, and strengthen the publicity of outpatient experts in our department and our hospital;
Third, strengthen inspection and supervision, so that doctors in all disciplines can make visits on time and in quantity, and let us wait for patients, not patients;
Fourth, consultation with orthopedics to promote long-term fixed personnel to get out of the clinic as soon as possible is of great benefit in terms of patient diagnosis and treatment, department management, and ensuring the time and quality of doctors' visits;
Five, a large number of contact with clinical departments, in addition to the existing external experts, if there are departments willing to hire experts, we will also actively cooperate, report to the hospital leaders, and make the most reasonable arrangements.
The second work plan of outpatient service is to improve the management quality of nosocomial infection in our hospital, further improve the management of nosocomial infection and infectious diseases, and ensure the safety of medical care. The 20xx work plan is specially formulated:
First, hospital infection control
1. Go to each department every month to monitor the occurrence of hospital infection among inpatients, and urge clinicians to report hospital infection cases in time to prevent the outbreak or prevalence of hospital infection.
2, every month to the operating room, delivery room, hemodialysis room and other key departments of air, surface, staff hands, disinfectants, disinfectants, disinfection and sterilization items such as disinfection effect and environmental hygiene monitoring once. Found unqualified, strict rectification, until the monitoring results are qualified.
3. Every quarter to clinical departments and key departments for a disinfection and isolation quality inspection, feedback the inspection results, put forward improvement measures.
4, according to the requirements of hospital infection monitoring and management this year, with the national hospital infection monitoring and management training base, to carry out cross-sectional investigation of hospital infection.
Second, the application of antibacterial drugs:
1, according to the relevant provisions of the implementation of hierarchical management of antibacterial drugs, regularly investigate the use of antibacterial drugs in inpatients.
2. Assist the clinical laboratory to regularly publish the top five infected bacteria and their drug-resistant bacteria in the hospital, so as to provide a basis for clinicians to use antibiotics reasonably.
Third, infectious disease management:
1, collect infectious disease report cards, death medical diagnosis certificates and residents' malignant tumor report cards from various departments of the hospital every day, and do a good job in hospital epidemic report and death and tumor case report.
2. Check the collected infectious disease report cards every day to ensure that their contents are complete and true.
3, after receiving the epidemic report card and death report, according to the prescribed time limit, through the national infectious disease epidemic monitoring information system for network direct reporting.
4, at the end of each month, refer to the hospital this month's outpatient log, admission registration, discharge medical records, radiology examination results and clinical laboratory positive results register, found missing timely supplementary report.
5. Register the death cases with the medical department every month, and report the missing cases in time.
6, conscientiously do a good job in the hospital epidemic management, report and inspection work of the superior health administrative department, and cooperate with the disease prevention and control department to do a good job in epidemic investigation.
Four. Supervision and management of medical waste
1, once a month to the hospital clinical support center for inspection, supervise the implementation of medical waste classification, collection, transportation and other systems, to avoid the loss of medical waste.
2. Check the medical waste transfer register once a month, and fill in any missing items in time.
Five, hand hygiene and occupational exposure protection
1, hand hygiene disinfection will be included in the quality inspection items of the department, and hand hygiene disinfection technology inspection will be conducted for medical staff once every quarter.
2, strengthen the publicity and education of occupational exposure protection knowledge, reduce the risk of occupational exposure.
3. After occupational exposure of medical personnel, they should be properly handled in strict accordance with relevant regulations.
Six, hospital awareness knowledge training
1. This year, we cooperated with new medical and educational personnel and conducted pre-job training on hospital awareness and infectious disease knowledge.
2. Carry out hospital awareness knowledge training for hospital medical staff twice at different levels to improve their hospital awareness knowledge level.
Outpatient work plan 3 20xx is about to start. Under the leadership of the hospital, the outpatient department will continue to carry out the party's mass line education practice activities as the carrier, take social needs, mass satisfaction and the needs of the hospital's own development as the standards, adhere to the goal of "three good and one satisfaction", take "building a harmonious society" as the direction, take patients as the center, serve patients wholeheartedly, and adhere to the people-oriented and innovative service concept. Further strengthen outpatient management, provide patients with safe, effective and high-quality services, continue to pay close attention to outpatient medical quality management, and strive to improve the social and economic benefits of outpatient service, so as to make the outpatient service develop healthily, stably and sustainably. The outpatient service work plan for 20xx years is now formulated.
First, strengthen the situation and task education, carry out "patient-centered, improve the quality of medical services" in depth, and promote the standardized, scientific and standardized management of hospitals. Seriously study the health legal norms and health reform policies, clarify the objectives, tasks and difficulties, further enhance the sense of urgency and competition, and seek development in difficulties. Complete the mandatory work assigned by the hospital leaders and obey the work arrangements of the hospital leaders.
Second, strengthen the sense of professionalism and responsibility, firmly establish the concept that development is the last word, actively publicize through various channels and ways, constantly improve social awareness and trust, strive to create a good social work environment, and promote the sustainable development of outpatient work. Further improve outpatient rules and regulations, continue to promote the implementation of various forms of appointment registration system, open outpatient information, ensure medical staff to make visits on time, implement convenience measures, reduce the waiting time for medical treatment, rationally allocate medical resources, strengthen the coordination mechanism between outpatient and auxiliary departments, improve the response ability of outpatient emergency warning mechanism, build a harmonious doctor-patient relationship, and create a safe and warm medical environment.
Third, strengthen the education of hospital purpose and concept, so that all outpatient staff can realize that outpatient service is an important part of the hospital. It is necessary to enhance service awareness, establish a people-oriented service concept, constantly optimize service methods and service attitudes, improve service quality and update service concepts. Adhere to honest service. By strengthening outpatient management and perfecting measures, we can provide patients with satisfactory medical services, and gain more sources of disease through publicity for patients. Improve people's awareness of disease prevention and health care through health education, and improve people's sense of identity and trust in hospital services.
Fourth, strengthen the education of interest view. In the service, we should not only do on-demand examination, on-demand treatment and on-demand medication, but also try to reduce the economic burden of patients, strengthen the concept of benefit, actively guide patients to consume reasonably, pay attention to income structure and improve the efficiency of outpatient service. In the aspect of clean government, the hospital service commitment criteria are strictly implemented, and all outpatient staff strictly follow the ten forbidden standards of medical ethics issued by the Ministry of Health in their work to prevent unhealthy practices in the pharmaceutical industry.
Fifth, pay attention to collectivism, national unity, health guards and ideological education to eliminate extremism, so that outpatient staff can fully realize that they are part of the collective, firmly establish the team spirit of rejuvenating and humiliating the hospital, consciously safeguard the interests of the hospital, consciously safeguard national unity, and have a sense of the overall situation, so that outpatient staff can unite with each other, respect each other, trust each other and unite with each other.
Six, continue to pay special attention to medical ethics education, safety work, education outpatient staff consciously abide by the law, abide by professional discipline, strict self-discipline. It is necessary to strengthen the study and training of outpatient staff in a planned way, strengthen professional study, and take the "three basics" exam to improve the professional quality and self-quality of outpatient staff. Improve the awareness of medical safety, hospital safety, fire safety, traffic safety and personal safety of outpatient staff, and do a good job in implementing relevant rules and regulations to ensure hospital safety.
outpatient department
20xx 1 1 month
20xx Outpatient Work Plan 4 was successfully completed. With the correct leadership of hospital leaders and the help of superior business departments, the outpatient service has made great achievements. In order to do a better job next year, make the outpatient department more harmonious and innovative, close to society and patients, comprehensively consolidate good deeds, improve the quality of outpatient medical care, and make the work to a new level, the following plans are formulated:
First, do a good job in the inspection and registration of outpatient quality, hold regular morning meetings to convey the spirit of the meeting, sum up experience, learn from each other's strengths, report the results of quality inspection and assessment this month in time, correct the shortcomings in the work, and feed back the problems existing in the prescription to the doctor in time so that the doctor can correct them in time.
Second, do a good job in statistical analysis of outpatient service and patrol all departments of outpatient service every day. If problems are found, inform leaders, medical departments and department directors in time, discuss with them and solve them in time. Outpatients should be open on time, and should not be late, leave early, leave their posts, or call the roll. Patients should not be allowed to see a doctor, and the daily inspection records should be clearly registered and reported to the competent leader and medical department at the end of the month.
Third, conscientiously implement the "three good and one satisfaction" and medical action to benefit the people carried out by our hospital, continue to implement the "one-stop" clinic, shorten the time for people to see a doctor, facilitate patients to see a doctor, take patients as the center everywhere, take quality as the core, and serve patients wholeheartedly.
(4) With the increase of outpatient visits, actively carry out appointment service and implement the specific operation methods and processes of appointment registration. Appointment forms include: (1) telephone appointment; (2) Reservation at the service desk in the hospital; (3) directly appointing experts; (4) Others: make an appointment online through the hospital website and contact community and rural primary medical institutions to make an appointment.
5. Conscientiously implement the responsibility system for first-visit doctors, and do not allow out-of-scope practice and unlicensed posts.
6. Do a good job in registration service and pre-inspection and triage, and do a good job in registering patients with fever. If it is an infectious patient, both doctors and patients should do self-protection and disinfection and isolation.
Cooperate with the hospital infection office to do a good job in infection management, regularly supervise the disinfection and sterilization of health personnel, do a good job in classified management and registration of medical wastes, ensure medical safety, and keep the environment of health areas clean and hygienic.
Responsible for the supply of office supplies and materials for retired and re-employed personnel, do a good job in the audit and seal of outpatient medical records and sick leave, and regularly issue registration fees for outpatient doctors.
Obey the leaders at all levels, obey the arrangement, complete the tasks assigned by the hospital in time and convey them carefully.
Outpatient service work plan 5 I. Work tasks
1, under the leadership of the head nurse, the medical department or the director of the outpatient department, is responsible for outpatient nursing work, and supervises and inspects nurses and health workers to complete their assigned tasks.
2, make a work plan, responsible for the division of labor and scheduling of nursing staff, and check the quality of nursing, complex technical operation should be personally performed or guide nurses to operate. Ensure the teaching work and constantly improve the professional and technical level.
3, urge the nursing staff to seriously implement the rules and regulations and technical operation procedures, to prevent mistakes and accidents, and check and guide the health education.
4, urge the education and nursing staff to improve their service attitude, often patrol the patient's condition changes, and notify the doctor.
5, urge the corpsman to keep the clinic clean and tidy, and do a good job of disinfection and isolation.
6. Organize nurses' professional study, assign employees to work internships or apprenticeships, carry out nursing research, and sum up experience in time.
7, responsible for outpatient service, equipment plan please get and submit an expense account.
According to the nursing quality objectives and standardized service assessment standards, the head nurse and business supervisor assessment scoring system was established, with clear rewards and punishments. Every time the assessment results are published, the year-end summary is linked to target management. The main task of service is to serve patients, so we must take patients as the center, treat patients' pain as our own pain, treat patients as relatives, always think about their lives and gain the trust of their nursing work. In order to make the doctor-patient relationship trust and support each other, the head nurse is actually an expert in the department, so we should follow the laws of market economy, strict rules and regulations, reward diligence and punish laziness, get more for more work, pay attention to management, and not engage in human relations. In short, with the development of society and the improvement of people's health awareness, nursing is facing new challenges. The new task entrusted to us by the times requires us to have high-level knowledge and skills, keep forging ahead, and win the respect and recognition of the nursing cause by the society with superb technology. Only in this way can we achieve the nursing goal, improve the authority of nursing, cultivate the temperament of internal beauty and external beauty and the demeanor of experts and scholars, and establish the self-confidence of nurses' profession.
Second, constantly improve their own quality.
A successful nursing manager has: first, his own quality; Second, his working methods and leadership. (1) China's health undertakings are facing major reforms, and the relationship between doctors and patients has undergone fundamental changes. The commercialization, humanization and legalization of the doctor-patient relationship have become a topic for nurses to explore. Head nurses should get everyone's love and trust, walk ahead in their work, work ahead and serve ahead, regardless of personal gains and losses, have a humble attitude in front of honor, give everyone more opportunities, let nurses have honor and trust, and create an easy-going working atmosphere. As a manager, she will be disobedient, put up with the world's unbearable, and won't give people little shoes to wear. Win the understanding of people around you with a broad mind and seeking truth from facts. Head nurses should improve the trust among colleagues with their own personality, personality and working methods, unite colleagues and cooperate with departments. ② Give the patient four lectures, four hearts and empathy. Four stresses: stressing civilization, politeness, quality and morality; Four hearts: do things that reassure doctors, patients, family members and themselves; Empathy refers to the empathy of patients and consumers when dealing with problems. Because patients are individuals with special requirements, nursing services should focus on the overall needs of patients, not only to provide patients' needs, but also to care about and pay attention to patients' life, health, personality and respect. The head nurse is the nurse's mentor, who communicates with patients with civilized language and friendly attitude, and demands the behavior and nursing process of each nursing staff with strict nursing norms, noble feelings and morality.
Head nurses are the most basic and direct managers in clinic, and their management level directly affects the quality of nursing. Therefore, we should pay attention to "detail management is the essence" and "safety management is the most important", better apply nursing management to clinic, and constantly innovate nursing management mode.
Outpatient Work Plan 6 Under the leadership and supervision of the Hospital Medical Quality Management Committee, according to the hospital's medical quality and medical safety management and continuous improvement plan and referring to the Ministry of Health's "Detailed Rules for the Implementation of Evaluation Standards for 20xx Tertiary Specialized Hospitals", the continuous improvement plan and management objectives of undergraduate medical quality and safety management are formulated.
First, the department management:
1, set up a departmental quality control team, with clear division of labor and responsibility to people. Carry out quality control activities at least once a month, check and monitor all aspects of the department's diagnosis and treatment activities, and fill in the quality control records of outpatient departments as required.
2, regular quality control group meeting, study the quality and safety of the department, to ensure medical safety.
3, according to the actual situation of the department work plan, finish the plan on time, and constantly improve the quality of medical care, strengthen the awareness of quality and safety.
4, according to the director of the manual, the head nurse manual project requirements to fill in on time.
Second, the medical quality management objectives
(1), strictly implement the first-visit physician responsibility system.
2, outpatient medical records written complete, standardized, accurate, 90% or higher grade a medical records.
(3), detailed medical history, careful physical examination, a preliminary diagnosis.
(4) Reasonable examination and rational drug use; The specific medication situation is recorded in the medical record.
5. Drug usage, dosage, course of treatment and compatibility are reasonable.
[6], prescription writing specification is qualified, the qualified rate is 95% or higher.
Being, the second diagnosis is not clear, the attending physician should:
A, please consult a superior doctor;
B, admission or effective communication with patients.
Levies, the third diagnosis is still unclear, the attending physician should:
First, hospitalization;
B, patients refused to be hospitalized need to perform the signing formalities.
⑽, according to the situation of specialist patients.
⑾, the patient does not return, the doctor can't ask for leave and go off work. If you have to leave in an emergency, report to the outpatient department and arrange for relevant personnel to receive treatment.
⑿, do a good job of outpatient log registration.
The outpatient work plan for 7-20xx years is a year in which our hospital is facing new challenges and seeking new development. The task is arduous and arduous. This year, under the correct leadership of the hospital leaders, the outpatient department carried out medical services around the theme of "three good and one satisfaction" and strived to create patient-centered and people-oriented medical quality and safety. The specific work arrangements for 20xx years are as follows:
I. Main objectives
1, and the qualified rate of outpatient prescriptions is ≥ 95%;
2, outpatient medical record writing format qualified rate of 95% or higher;
3, outpatient and discharge diagnosis coincidence rate of 90% or higher;
4. The waiting time for registration, pricing, charging and taking medicine at the service window is ≤ 10 minute;
5. The intact rate of first-aid drugs and instruments 100% (drama, poison and anesthetic are managed by special personnel, and the counters are dedicated, locked, met every day and recorded).
6. One person, one needle, one tube, one disinfection implementation rate 100%, and the qualified rate of disinfection and sterilization of conventional instruments 100%.
7. Hand hygiene compliance and hand washing pass rate ≥90%.
8, outpatient satisfaction 90% or higher.
9, local patients follow-up appointment rate reached 50%.
Second, the department management
Scientific, comprehensive, reasonable and efficient management is a powerful guarantee for the medical quality and safety of departments. In order to effectively improve the overall management level of the department, we will focus on the following work this year:
1. Strengthen departmental administration.
Strictly implement the work rules and regulations of the hospital outpatient department, and constantly improve the management quality and efficiency. The director of the department goes to the clinic from time to time to coordinate and solve problems in time. For consulting rooms or individuals who violate the rules and regulations, education, persuasion, economic punishment and other means should be taken in a timely and fair manner in accordance with the reward and punishment management measures, and efforts should be made to cultivate employees' good habits of loving their posts and being dedicated and consciously obeying the law.
2. Vigorously advocate the "people-oriented" management concept.
Actively mobilize the enthusiasm of staff in outpatient management, communicate with staff regularly, listen carefully to their opinions and suggestions on the development and management of departments, and give full play to the democratization and humanization of department management.
3. Continue to release network information in a timely manner.
Doctors in each consulting room pay close attention to the OA network in the hospital in time and complete the tasks assigned by the hospital on time. At the same time, we advocate employees to actively make suggestions, fully carry forward democracy, form scientific decisions, and promote the standardization, institutionalization and scientific process of our department's management.
4. Clear the responsibilities of outpatient service management, strengthen the norms of outpatient service management, adhere to the patient-centered, continuously improve the quality of medical services, and better serve patients, clinics and society.
Third, medical quality and safety, and improve the level of medical services.
Medical quality is the lifeline of the hospital, and constantly improving medical quality is the eternal theme of department management. This year, we will do a good job in medical quality management from the following aspects to ensure medical safety throughout the year.
1. Strengthen medical safety education and study of relevant laws and regulations, strictly implement the relevant provisions in the Law on Medical Practitioners and the Regulations on Punishment of Medical Accidents, standardize medical behavior, practice according to law, improve legal awareness and self-protection ability, and respect patients' right to know and choose.
Avoid medical disputes.
2. Establish and improve the management and control system of medical quality and medical safety, strengthen quality control, strictly implement the writing standards of medical documents, and regularly check the quality of outpatient registration and all kinds of medical documents. Strengthen medical safety management and eliminate all hidden dangers that are not conducive to medical safety.
3. Strengthen the "three basics and three strictness" training and continuing education of medical staff, formulate monthly study plans of departments, and promote medical staff to actively learn, constantly master new knowledge and constantly improve their professional skills.
4. Strengthen the prevention and control of infectious diseases, report them in time, actively cooperate with all departments of the hospital to monitor major infectious diseases and prevent public health emergencies.
5. In order to solve the medical difficulties of outpatients with special difficulties, continuously improve the quality and safety of outpatients, and conscientiously do a good job in multidisciplinary comprehensive consultation. The outpatient office is responsible for the consultation of difficult cases, and determines the consultation time and experts according to the patient's condition and requirements. Regularly summarize the consultation work of difficult outpatient cases, find and solve the shortcomings in the work in time, and constantly improve the consultation work and improve the quality of consultation.
6, according to the requirements of the hospital, increase emergency training and management. The emergency work of outpatient service mainly includes sudden fire, water cut-off, power cut-off, public health emergencies and outbreaks of infectious diseases. First of all, do a good job in emergency training and ask every staff member to master emergency measures, so that once an emergency occurs, it can be handled correctly and the harm can be minimized.
The fourth is to improve service measures, simplify service processes, and provide patients with fast and high-quality services.
1, the outpatient service layout is scientific and reasonable, and the process is orderly, coherent and convenient. The clinic has been listening.
Adopt patient's suggestions and shorten the process of seeking medical treatment. Strive to reduce the phenomenon of "three long and one short".
2. Strengthen the management of medical guidance services and outpatient window departments, standardize service terms, and adhere to activities such as "three good and one satisfaction" and "green channel". Strengthen medical guidance and service, and improve the patient's appointment rate. Take various measures to simplify and optimize service links and shorten waiting time, inspection and reporting time.
3. Further plan and improve the outpatient call system, and on the basis of consolidating the medical and surgical outpatient service, achieve the purpose of facilitating patients to see a doctor.
4, do a good job in convenient service, outpatient service hall has someone who's in charge of convenient service, all measures are put in place, and when necessary, accompany critically ill patients to check and go through hospitalization procedures.
5. Make a serious appointment.
Verb (abbreviation of verb) is safe in production.
The responsibility for production safety is significant and cannot be ignored. In order to ensure the safety in production in the hospital, the department set up a leading group for safety in production headed by the director of the department, formulated the annual work plan for safety in production, and constantly improved the work system for safety in production and various emergency plans.
Sixth, improve the level of outpatient service.
Strengthening the quality education, professional ethics education, behavior style construction, medical ethics education and legal education of department staff is in an important position, and helping staff to establish the consciousness of "people-oriented" and serving the people wholeheartedly through substantive work, and correct the world outlook, outlook on life and values. Actively participate in on-the-job training, three good and one satisfaction activities, expert free clinic and other practical activities, and constantly improve the management level of departments, medical quality and service quality, so that the general public can really get benefits. Do a good job in the reception and handling of letters and visits, properly handle patients' visits in a timely manner, and conduct patient satisfaction surveys on a regular basis.
Seven, do a good job in the assessment and management of outpatient health cleaning.
Under the leadership of Ivy Association in the hospital, we will supervise and evaluate the outpatient health and provide a sanitary, warm, pleasant and comfortable medical environment for patients.
Mongolian traditional Chinese medicine hospital
20xx 0 1.05
The outpatient work plan 8 xx is the first year of our outpatient service. With the correct leadership and strong support of Longwan District Health Bureau and the joint efforts of all staff, our hospital has actively implemented the spirit of the regional bureau document, continuously increased infrastructure construction, and comprehensively improved the quality of medical care and service, and achieved certain results in all work. Looking back on the work in the past year, there are four main points.
First, pay attention to equipment investment and vigorously improve service capabilities.
Xx year is the "year of opening" and "year of development" of our college. Under the leadership of the board of directors of our hospital, in order to "establish a brand, occupy the market and take root" in Tianhe Town and surrounding towns, we adhere to the perspective of "high starting point, high standard and high grade" and the concept of "occupy the market, lay the foundation and operate at cost": first, we vigorously strengthen it; second, we adhere to humanized standards, carefully plan and decorate the clinic, and set up "three rooms and two districts" in our hospital. The three rooms are specialized consulting room, orthodontic room and comprehensive treatment room respectively, and the second area is two leisure waiting areas, one is mainly TV and the other is mainly newspapers and periodicals, so as to meet the waiting needs of different groups of people and let them enjoy medical services in a comfortable and elegant environment as much as possible.
Second, pay attention to quality management and put an end to cross-infection.
Our aim is "no small matter in medical safety, no small matter in patients' interests and avoidable defects", and medical quality management is our "lifeline". First, set up a leading group for medical safety management, headed by Dean Wang Zhongfu, who is directly responsible for all medical safety work in the hospital; Second, strictly implement the management standards of oral infection in Zhejiang Province, introduce an efficient mobile phone disinfection system, and at the same time vigorously strengthen the cleaning, disinfection, sterilization and medical waste recycling of medical devices to effectively eliminate cross-infection and ensure medical safety; Third, painless medical treatment, in order to reduce the pain, we insist on using imported superfine needles and imported blue anesthetics, cooperate with careful and meticulous operation, combine with detailed treatment plans, weigh the advantages and disadvantages of each plan, formulate the best treatment plan, and take the initiative to obtain the informed consent of patients in advance at each step; Fourth, affordable medical care. We are constantly increasing medical expenses, improving medical quality and investment in advanced equipment. We strictly implement and charge fees lower than those of non-profit medical institutions of the Provincial Price Bureau, which directly benefit the masses at the most affordable price and win unanimous praise from the masses.
Third, pay attention to the connotation of service and establish a good reputation.
"Serving and establishing a good reputation" is our goal. In the daily outpatient service, we always adhere to the concept of "people-oriented" and constantly improve the quality of service. First, carry out the service mode of "greeting with a smile, taking the initiative to greet, asking for responsibility at the first time, and giving someone away after discharge", and change "I want to serve" into "I want to serve"; Second, strictly implement the five-tone activity, that is, "there are greetings, questions and answers, delivery, explanations that you don't understand, and apologies that you are dissatisfied with"; Third, make an appointment for the clinic. In order to save patients' waiting time, we have opened an online appointment service and a telephone hotline to facilitate everyone to see a doctor. As long as patients receive the first examination and treatment in our hospital, they can make an appointment for the next one according to their own convenience. Fourth, constantly improve the management of outpatient website to facilitate the majority of patients to inquire about oral health information and understand all kinds of information and doctor-patient communication in our hospital; Fifth, always pay attention to the cleanliness, elegance and comfort of the consulting room environment, keep the windows bright and quiet, and provide free tea for patients and their families waiting for treatment.
Fourth, pay attention to contributing to society and actively carry out social welfare activities.
According to the characteristics of our hospital and the needs of the masses, we constantly unite and organize employees to participate in social welfare undertakings, and give full play to angels in white's humanitarian spirit of saving lives: First, we set up a youth volunteer service team to participate in community health services in the form of organization; The second is to carry out the activity of "attaching importance to belated love and send warm", regularly organize excellent medical personnel to the elderly palaces and apartments in various villages to conduct oral health examinations for the majority of the elderly, and give away oral medical drugs for free; Third, organize young volunteers to go deep into the countryside and go door to door, providing free visits, follow-up activities, oral health education and giving away oral health products; Fourth, actively participate in the "charity one-day donation" activity, and we donated nearly 3,000 yuan to the Wenchuan earthquake compatriots on various occasions; Fifth, actively carry out "Love Teeth Day" activities. On September 20th this year, we organized 12 medical staff to carry out a free clinic with the theme of paying attention to the oral health of middle-aged and elderly people. People come to the site for oral examination and blood pressure measurement. During the activity, we * * * donated medicines and vouchers totaling more than 50,000 yuan to the elderly over 50 years old, and distributed oral publicity materials 10000.
In short, looking back on the work in the past year, we can see that there have been new progress in all work bases, new measures and new breakthroughs in the situation. At the same time, we are also clearly aware that there are still many shortcomings in our work. In the new year, we will work harder, forge ahead, be realistic and pragmatic, and strive to make new contributions to the construction of our hospital.