1 multiple choice question (1 point) workplace communication is a skill that can be cultivated. Answer: Yes.
2 Multiple choice questions (3 points) Learning communication can improve communication with others. A. Different language answers: different professional fields+stubbornness+emotionality
3 multiple-choice questions (2 points) to measure the effect of communication, we should stand in a new angle. Answer: receiver
4 Multiple choice questions (1) The best strategy to deal with Qiqi is to keep your distance. Answer: Wrong.
5 The effect of multiple-choice questions (2 points) depends on what the receiver receives rather than what the presenter expresses. Answer: Yes.
6 Multiple choice questions (2 points) The essence of nagging is influential communication Answer: Wrong.
Unit 2 examination questions
1 multiple choice question (5 points) Three purposes of communication: Answer: transmitting information+promoting change+exchanging emotions.
2. Multiple choice questions (2 points) If you say it again and the other person doesn't understand, you should: Answer: Care about what the other person doesn't understand.
3 Multiple choice questions (3 points) When communicating with the following people, slow down the pace: Answer: stupid+layman.
4 Multiple choice questions (5 points) The execution cycle of communication includes: answer: evaluation-adjustment-attempt.
5 Multiple-choice questions (5 points) 4A The most critical link in the communication cycle is: Answer: Evaluation.
Unit 3 examination questions
1 multiple choice question (4 points) The phenomenon that the brain supplements incomplete information, commonly known as brain supplement, is called gestalt effect in psychology.
2 Multiple choice questions (4 points) The factors that lead us to misunderstand the cognitive level of others include: Answer: Gestalt effect+information switching effect.
3 Multiple choice questions (2 points) The emotion of the receiver will process and distort the received information. Answer: Yes.
4 multiple-choice questions (5 points) In order to cultivate good listening habits, we should always ask ourselves:
Answer: Am I listening? +Are you emotionally disturbed by me? +Did I receive the complete information? 5 Multiple choice questions (2 points) Reading between the lines is a special ability that most people simply can't do. Answer: Wrong.
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How to improve your communication skills in the workplace?
That is to say, affirm each other's content, not just say something perfunctory. This can be done by repeating the keywords in the other party's communication, or even modifying them in your own language before returning the other party's keywords. This will make the other party feel that his communication has been recognized and affirmed by you.
"Follow first, then bring" in communication
Whether it is career counseling, psychological counseling or general cooperation, you can use this skill. "Follow first, then bring" means that even if your point of view is relative to the other party, you should first make the other party feel that you are recognized and understood in communication, and then throw out your point of view through the induction of language and content.
Listening in communication
Listening is not simply listening, you need to fully grasp the content and significance of each other's communication, so that you can keep consistent with each other's real thoughts in the content you give back to each other. For example, many people are visual people, and sometimes they are eager to express their ideas without waiting for the other person to finish, and the result may not be profound.
Professionalism in communication
Show your professionalism in every move. This professionalism comes from your smile and handshake. Just as the best smile of every Wal-Mart employee is to show eight teeth, professional performance is also an important factor to win trust.
Matters needing attention
Summary: In the process of communication, 80% are listening, the rest are talking, and in 20% of speaking, questions account for 80%. As far as asking questions is concerned, the simpler the better, the answer is yes or no, the attitude is good, and the tone is relaxed, so the acceptance procedure of ordinary people is extremely high.