Call 12345 to report it. 12345 is the telephone number to help the public.
12345, "Non-emergency rescue service system", which is used to help the claim adjuster solve the difficulties and problems encountered in life and production. It is a platform for the municipal party committee and the municipal government to pay attention to people's livelihood and listen to public opinion. Governments across the country have opened 344 "12345 government service hotlines".
However, most of the 12345 hotlines are only responsible for transferring, and there is no feedback on the problems reflected by everyone, and the intensity is limited. It feels more like a decoration. It is suggested to expand the scope of authority of 12345 mayor's hotline, track and rectify the problems reflected by the people, and stipulate the time for feedback to the people to avoid only information input and no information output.
12345 acceptance type
1, involving government departments at all levels, public service departments, policies and regulations, procedures, law enforcement procedures, approval and service matters. ;
2 complaints involving the work style, service attitude, work efficiency and administrative efficiency of the staff of government functional departments and public service departments at all levels;
3, involving damage to the interests of the masses, disrupt public order, hinder the development of market economy and other acts of reporting;
4 complaints, opinions and suggestions on public management, public services, urban construction and economic and social development of governments at all levels;
5. Other matters that fall within the acceptance scope of the hotline platform.
Reference to the above content: Baidu Encyclopedia-12345 government service convenience hotline