1, through legal procedures such as litigation and arbitration;
2. Report to the discipline inspection and supervision department;
3. Apply for administrative reconsideration;
4. Require the disclosure of government information;
5. Seek other legal solutions.
12345 hotline service scope:
1. Policy consultation: provide consulting services on relevant government policies and regulations;
2. Life service: consultation and complaints related to daily life services such as water supply, power supply and gas supply;
3. Urban management: thinking about urban management issues such as city appearance, environment and traffic order;
4. Public safety: providing reporting channels for public safety issues;
5. Opinions and suggestions: collect public opinions and suggestions on government work.
6. Emergency rescue: provide emergency rescue services such as fire alarm and medical emergency.
7. Other services: including but not limited to public services such as legal aid and psychological consultation.
To sum up, when 12345 is not accepted, many ways can be taken to solve the problem, including reporting the situation to the discipline inspection and supervision department through legal procedures such as litigation or arbitration, applying for administrative reconsideration, requesting the disclosure of government information, or seeking other legal channels to safeguard their legitimate rights and interests.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 15
Consumers have the right to supervise the protection of goods and services and consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.
Constitution of the people's Republic of China
Article 41
People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up. For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate. People who have suffered losses due to the infringement of civil rights by state organs and state functionaries have the right to compensation according to law.