20 12328 Measures for the Administration of Traffic and Transportation Service Supervision Telephone promulgated at the end of May 6 clearly stipulates that 12328 telephone can provide the public with information consultation, service complaints, opinions and suggestions on highway construction and maintenance management, road transportation (including urban passenger transport) and other industries within Xiamen's jurisdiction.
For example, complaints about taxis and bus services, opinions and suggestions on bus routes and stations, or consultations on traffic-related policies, regulations and working procedures.
The service telephones of railways, civil aviation, postal services, waterways and expressway (platform 12 122) established and managed by government departments at all levels and relevant functional units, as well as the emergency rescue telephones in water distress, are temporarily excluded from the telephone business scope of 12328.
Telephone 12328 adopts the separation system of "acceptance" and "handling", and provides 24-hour manual service according to the basic processes such as answering, acceptance, classified forwarding, department handling, reply, feedback, settlement and filing, and strictly implements the time-limited settlement system.
Extended data:
Xiamen citizens complain about taxis without making a phone call, and a "hand pat" will be done.
2065438+July 2008, Xiamen traffic "hand-pat" test was completed and officially launched. The citizens can pick up their mobile phones anytime and anywhere and quickly submit the photographed questions concerning the scope of acceptance of 12328.
The reporter learned that when citizens encounter problems related to transportation services, they can pick up their mobile phones, open "12328" and "hand shot" on the official account of "Xiamen Transportation" WeChat, fill in the questions that need feedback and upload photos. Location can be directly located or manually entered.
The content of the feedback will be transferred to 12328 transportation service supervision telephone system, and the staff will review it within 48 hours and hand it over to the corresponding department for handling.
References:
Xiamen net-Xiamen opens 24 hours 12328 traffic and transportation service supervision hotline.
References:
Xiamen net-Xiamen citizens complain that taxis don't have to make calls because of detours.