12345 consultation requires a real name, and 12345 is our common number. The telephone number at the beginning of 123 is generally from government departments, and many people will call this number to give some feedback. Let's share with you the real name of 12345 consultation.
12345 consultation requires real name 1 not real name. You don't have to talk to reporters.
Legal basis: Paragraph 3 of Article 1 of the Guiding Opinions of the General Office of the State Council on Further Optimizing the Local Government Service Hotline insists on overall territorial management and departmental guidance. Give full play to the leading role of various regions in hotline merging and management services, compact local responsibilities, especially city and county responsibilities, strengthen departmental policy support and coordination, and merge one place at a time.
Adhere to the connection between complaint acceptance and business handling. Clarify the responsibilities of the hotline 12345 and the business departments, and strengthen the work connection. Hotline 12345 is responsible for accepting the demands of enterprises and the masses, answering general inquiries and not replacing the functions of departments. All departments shall handle relevant business according to their responsibilities, implement supervision and law enforcement, and handle emergencies. If administrative law enforcement cases and complaints are involved, the hotline 12345 will be transferred to relevant departments for handling at the first time, forming an efficient coordination mechanism.
Adhere to the combination of convenience, efficiency and professional support. Taking the practical convenience of enterprises and the masses as the starting point and the foothold, we will expand the acceptance channels, improve the mechanisms of knowledge base sharing, expert support and sub-center linkage, and improve the hotline connection rate and professional service level.
Adhere to interconnection and coordinated development. Strengthen the interconnection and information sharing between 12345 hotline platform and departmental business systems, and promote the linkage and integration of 12345 hotline with various online and offline government service platforms and government websites. Relevant departments should strengthen the research and analysis of universal demands and solve * * *.
What's the number of 12345?
12345 is a citizen service hotline or a mayor's hotline, which is used to help complainants solve difficulties and problems in life and production. It is a platform for the municipal party committee and the municipal government to pay attention to people's livelihood and listen to public opinion.
12345 "non-emergency rescue service system" is used to help applicants solve difficulties and problems encountered in life and production, and it is a platform for the municipal party Committee and the municipal government to pay attention to people's livelihood and listen to public opinions.
Hangzhou was the first city to put forward and open the mayor hotline 12345, which was officially born in June, 1999. Hangzhou first applied to the state and was opened with the consent of the Ministry of Information Industry. And this number, the Ministry of Information Industry will use it as a special number for government affairs and public services, which will be shared by mayors of other cities across the country.
In many cities, 12345 is called the mayor's public telephone. In fact, 12345 did not get a reply from the mayor, but was recorded by the relevant staff and handed over to the relevant units, and then the relevant units gave a feedback to 12345, and then 12345 told the reflector to reply.
12345 consultation requires a real name. 2 12345 is deeply loved by the public, and the scope of acceptance is:
1. Accept citizens' inquiries and help about the responsibilities, procedures and policies of the government, government departments and public service departments;
2, accept the citizens' life, production, belonging to the government functions and public services for help;
3. Accept the opinions and suggestions of citizens and all sectors of society on urban economic and social development and urban construction management. ;
4. Accepting citizens' criticisms, complaints and reports on the work style, service quality and efficiency of the government, government departments and public service units in the process of performing their duties;
5. Other government services and public services.
Set up 12345 hotline
Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".
12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle.
Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."
12345 consultation needs real name 3 12345 what is the government service hotline?
12345 is a government service convenience hotline, which refers to a public service platform established by local municipal people's governments and composed of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc.
202 1 1 6. The guidance issued by the General Office of the State Council on further optimizing the local government service hotline. The Opinions require that the' government service convenience hotline' should be merged with other emergency hotlines except 1 10,19, 120 and 122. 202 1 Before the end of the year, the relevant departments of the State Council should be set up and merged.
12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.