"12345" mayor's hotline mainly accepts the following matters:
1, opinions, suggestions or requirements on reform and opening up, economic construction, urban management, social undertakings and rural work in our city.
2, in accordance with the statutory duties, should be solved by the city's governments at all levels and their departments, as well as work opinions and suggestions.
3, to provide public services, opinions and suggestions, and other service information consultation for enterprises, institutions and their staff in the city.
4 suggestions, opinions and opinions on the procedures and policies of government departments at all levels in the city, as well as complaints about work efficiency and work style.
5. Hot and difficult issues that directly affect people's daily life, and various kinds of help from citizens.
6. Other problems that need to be solved by the government in social life.
12345 (also known as citizen hotline and mayor hotline) refers to the hotline or public service platform set up by local municipal people's governments, which mainly accepts policy consultation, people's livelihood help, complaints and reports, opinions and suggestions, etc. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
The citizens' hotline 12345 and the alarm platform of the public security command center 1 10 have realized interconnection and one-click transfer, ensuring that all kinds of problems reflected by the citizens can be accepted and handled in time. The public hotline implements a 24-hour service mechanism throughout the year. The operator will inquire through the platform knowledge base and answer the public online. For more difficult and important issues, they will be forwarded to relevant functional departments for follow-up through the platform.