How to deal with workplace communication crisis? In the workplace, interpersonal communication is very important, and interpersonal relationship in the workplace is very complicated. Dealing with interpersonal relationships is a university question. Let me share how to deal with the crisis of workplace communication. Let's have a look.
How to deal with workplace communication crisis? 1 "Boss Yan" hardly has friends.
Ms. Zhong has many years of industry experience and is currently the head of a foreign-funded enterprise. She has her own unique views on business development, as long as she thinks the feasible scheme will stick to it. In fact, she is very devoted to the tasks set by the company every month.
In Miss Zhong's view, while achieving the work goal, we must reduce work mistakes, even if it is a small detail, she will know clearly from the employees in detail to avoid unnecessary mistakes.
The rigorous attitude has indeed reduced the probability of mistakes in the department she leads, and the performance of the department has also maintained a stable development state. However, the reaction of colleagues to her has not become harmonious because of the immediate business achievements. On the contrary, there is less and less communication between them.
She found that they began to slowly move away from themselves and even showed a kind of resistance. This is very unfavorable to improve the cohesion and unity of the department. At first, Miss Zhong also tried to find topics to increase opportunities for communication with colleagues and actively integrate into colleagues' circles. But they only answered her questions passively every time, and the state of disharmony between superiors and subordinates did not seem to change. Gradually, Mr. Zhong was also silent in this state.
Comments: communication should come from the heart.
For some managers, completing the task is not a difficult thing. But how to deal with the relationship between superiors and subordinates and make the whole team work better is at a loss.
The career counselor pointed out that Miss Zhong's biggest problem is that she is too obsessed with her own opinions, and she is easily entangled in details in her work, sending a message of distrust to colleagues around her and ignoring other people's opinions. Even when she deliberately communicated with her colleagues, it seemed that she didn't really want to be friends with colleagues around her, because she finally chose to give up. It is undeniable that this is closely related to her own personality characteristics, and it also reflects that her emotional intelligence in the workplace is not very mature. At this time, strengthening the cultivation of leadership and communication skills is one of the ways to change the predicament.
"Stuffed gourd" hinders development
When he first entered the workplace, Mr. Zhang once heard from his predecessors that in order to gain a firm foothold in the company, he should first maintain a modest attitude, work hard to complete the work at hand according to the boss's requirements, and take care of other things as little as possible so as not to cause unnecessary trouble. Mr. Zhang, who has just started his career, accepted the advice of a person who has experienced it. For him who is introverted, it is more acceptable to keep a certain silence than to show off his abilities in front of colleagues and bosses. Therefore, in the planning of meetings and activities, Mr. Zhang kept silent most of the time. Unless the leader asks him what his views and ideas are, he often plays the role of "covering the gourd and not lifting the lid".
Under the influence of these viewpoints, his work is progressing smoothly. However, gradually, Mr. Zhang found that his colleagues around him had less and less time to communicate with him. Few colleagues will take the initiative to invite him to dinner or weekend activities, so he seems to have begun to alienate his colleagues. At the same time, in the promotion of some projects, the leaders no longer understand Mr. Zhang's point of view and directly handed over the task to his subordinates. Seeing that he has worked in the unit for nearly two years, his colleagues who joined with him have either jumped ship or been promoted, while their career development is still at the original level. Do you have any defects in your ability? Or lack of emotional intelligence in the workplace? Mr. Zhang is puzzled.
Comments: Multi-point communication is the solution
In the view of career counselors, the principle of "doing more and talking less" is acceptable to some extent. Compared with employees who love to show themselves, these employees who are loyal to the enterprise will not be easily fired by the boss, because they will not be in danger of stealing the boss's limelight in public. But as far as career development is concerned, there are indeed great obstacles.
Communicating with colleagues and superiors as much as possible is the best way to solve the professional problems faced by Mr. Zhang. For some professionals who have little contact with their superiors, it is very important to speak naturally and seize opportunities, such as reporting the progress of their work or summing up their work.
"Good sir" wins respect.
Mr. Liao, who is in charge of the management of the advertising department in a company, is deeply touched by the mystery of interpersonal relationships. "The relationship with colleagues is very, very important. Many times, interpersonal relationships help to develop work ability, and interpersonal coordination ability is one of the work abilities. "
When talking about the coordination of internal relations and the handling of collective atmosphere in a unit, Mr. Liao, as the director of the department, said that the interpersonal relationship among internal members mainly depends on mutual respect and trust, and the creation of a good collective atmosphere depends largely on leadership. "Leaders must be sincere to others, must not be too selfish, and at least be truly responsible to everyone."
Mr. Liao recalled the division of a client unit. He gave this unit to two subordinates, one of whom was his right-hand man for many years. After a while, he was told that another partner deliberately avoided him and made a lot of benefits from it. After learning about this, Mr. Liao said, "My first reaction is to coordinate this matter, otherwise it will affect the relationship among members within the department." But at the same time, he also calmed his mood and hoped to solve the problem peacefully. I can understand that human nature is selfish. I have considered it from the standpoint of any one of them.
So, he immediately found this colleague and analyzed in detail the stakes of his doing so. Considering the extensive interests involved in this matter, Mr. Liao knows that a second conversation is likely to be needed. A week later, I found another colleague to do ideological work. This colleague finally understood the truth. "Since then, the two of them have cooperated very well and brought many benefits to the department." Mr. Liao told the reporter happily.
Comments: Emotional intelligence also depends on the tempering of years.
Obviously, Mr. Liao has rich experience in the workplace and has his own views on the handling of the relationship between colleagues in the workplace. Even if there is a problem, he can still keep a clear idea of solving the problem, which must be formed after years of accumulation and precipitation.
How to deal with workplace communication crisis? 2. Friendship exchange in the workplace in business etiquette.
1, reveal the secret
The so-called secret, of course, is that there are some skeletons in your closet that you don't want to make public. Based on your trust in your friends, or to show your trust in your friends, you will tell the truth. If you hear your private exposure in other people's mouths, there is only one traitor. The betrayed person must be annoyed by his friendship and trust. If a third party gets involved in the secret, things will get out of hand. Therefore, whether it is well-intentioned or malicious disclosure, it is a taboo for office friendship.
2. Those who are promoted individually
If you get promoted before your best friend, I'm afraid this friendship will soon change its tune, because the status of the two is not equal, coupled with subtle psychological competition and comparison, the sour taste will soon spread, and the inferiority caused by insecurity will be wrong. Of course, no one will give up the chance of promotion because of taking care of their friends' feelings, but if it does happen, remember to be considerate of each other's feelings, make appropriate responses, and try to alleviate it as much as possible.
3. All handsome men and beautiful women are present.
Men and women with good conditions are the most severe test among friends. If a handsome man and a beautiful woman show affection for one of them, it is hard not to do harm. If two people fall in love with the same person, it is simply a declaration of the breakup of friendship. It is best to deal with love life independently. Before the foundation of love is stable, even the closest friends should not be dragged together to date the person who has no clear relationship. Don't tempt love, and don't covet the feeling of victory.
4, short flights and long flights
If you are extremely keen on spreading some vulgar gossip, at least you can't expect others to be equally keen on listening. Those colleagues who are different from each other will avoid you sooner or later. Even if you are popular in the teahouse with all kinds of gossip for a while, no one will ever really treat you as an outspoken rapper.
5. Poison gas attacker
Angry and irritable, these are the most striking characteristics of drug dealers. Although an occasional heart-to-heart complaint can create an illusion of office friendship, endless complaints will make people around you miserable. Maybe you take complaining as an open and honest way, but complaining will eventually sublimate into anger. People will wonder, since you are so dissatisfied with the status quo, why don't you just change your environment and run away?
6, curry favor with the boss
If one of your friends likes to curry favor with the boss and compete with him for favor, it will usually arouse the other person's disgust and affect their feelings. If you really need to curry favor with them, they will meet to curry favor with them. Don't make small moves in private to make the other party doubt your loyalty to friendship or even your personality. At the same time, you are worried that your usual complaints to your boss will be betrayed, and you will climb to the top by providing information. One of the most healthful exercises in the office is criticizing the boss behind his back. Many colleagues have revolutionary feelings derived from * * * making friends with the enemy. If you are found to be the eyes and ears secretly, your friendship will be over.
7, regardless of public and private
Business is one of the killers of friendship. Maybe one side thought, we are so close, why should we be so strict with me? Even if something goes wrong, you should protect me. But the other party thought: knowing that we are so close, you shouldn't embarrass me. Let me explain things clearly to the above, and you shouldn't always have some situations to kill me! If you can't reach the understanding of * * *, it will cause a lot of inconvenience and harm, especially mistakes in official duties, and mutual accusations will lead to harm, especially if one of you bears the punishment of the company, this friendship will never be recovered. I suggest my friends in the office find a time to draw a clear line between public and private, instead of just muttering to themselves: How could you do this?
8. Those who ask for money.
Borrowing money from friends casually can only lead to conflicts between friends. If you open your mouth but can't borrow money, you will complain that the other party is not interesting enough, and feel that it is only superficial to be so good at ordinary times; People who borrow money will feel that there are impurities in their friendship and will worry about whether they have left. If you don't pay back the money on time, people who owe money may resent it: it's too much to come to me after being so familiar! People who owe money will also be dissatisfied: this situation is as I wish, and friends are friends in need. If one day you are as unlucky as me, don't you want me to lend a helping hand? If you add the blame of your family, friendship will not last long under pressure.