What functions should an intelligent customer service system have?

Intelligent customer service robot uses computer instead of manual to perform customer service tasks. At present, Leyingtong customer service system is doing well. The application of intelligent customer service robot can effectively solve the real-time communication between enterprises and customers and the socialized maintenance of cooperative relations. Leyingtong customer service system is the application representative of customer service system, which has the function of customer service system application and tends to be perfect in service concept and workflow experience. Leyingtong is the first website real-time communication system in China that introduces ACD automatic distribution mode and is based on the front line of Internet business. It has perfect big data service analysis, perfectly connects the pre-sales and after-sales processes of enterprise marketing departments, grasps every demand of customers, and lets customer service specialists. The launch of gravity makes it easier for enterprises to communicate, solve customer problems quickly, diversify communication bridges, and allow customer service specialists to interact with corporate customers anytime and anywhere, so as to gain customer trust and satisfaction quickly and effectively. 1. Answer questions by yourself and share the workload of customer service. According to visitors' questions, the relevant answers are automatically retrieved from the question bank in real time, which improves the efficiency and accuracy of communication services and reduces labor costs. 2. Accumulate customer service experience and constantly improve the problem base. With the continuous accumulation of customer service experience in the knowledge base, robots can take pains to reply to common questions, avoid manual repeated replies and improve service efficiency. 3. Customize the robot style, and the naming, image and welcome language of the customer service of the manual chat robot can be set by the user himself; At the same time, you can reply to customers completely according to your meaning and realize humanized communication.