What "customer communication methods" are involved in Air China's customer communication cases? and

The "customer communication channels" involved in the "Air China customer communication" case include telephone communication, network communication, e-mail communication, social media communication, and booking airport counters.

1. Telephone communication: customers communicate and consult with customer service representatives by telephone to obtain information such as air tickets, flights, return and change of visas, etc.

2. Network communication: Customers can check flight information, book tickets, return or change flights through network channels such as Air China official website or WeChat official account, or submit complaints or suggestions through these channels.

3. Email communication: Customers can send emails to customer service representatives through the official mailbox of Air China for consultation or complaint.

4. Social media communication: Customers can consult, complain or make suggestions to Air China through social media platforms such as Weibo and WeChat, and communicate with customer service representatives through these platforms.

5. Booking the airport counter: Customers can book air tickets at the airport counter of China International Airlines, check in and communicate with the counter staff.