As a shop assistant, you came to a mobile company? Communication 100? I have worked in the business hall for more than a month. After a month's internship, I felt a lot, and I realized some of my shortcomings and deficiencies, and I learned more about the work content and goals of the mobile company.
When I first arrived at the mobile company, I was very confused about my work. In the meantime, the old employees who pay attention to our leaders and give us selfless help, let us calm down and train us, let us work as soon as possible and improve our business level.
After a month's internship, I learned that mobile companies are service-oriented enterprises, and users are our service targets at work. In order to provide users with better and more convenient services, follow? All for customer satisfaction? Service tenet, in line with? Communication begins with the heart? Service concept, I start from myself, improve service awareness and level. I can take the daily user consultation business seriously, ask carefully, answer and explain patiently, take pains, be warm and thoughtful; Every time I meet the misunderstanding and disgust of users, I will always explain it with a gentle breeze until the users are satisfied. I can also explain the rude requests made by individual users in a friendly way and try to give users a satisfactory answer. I always adhere to a principle: users are always right. For our work mistakes, we will sincerely apologize to users and strive to gain their understanding and trust. Even if there is nothing wrong, we will give them a smiling face in case of indifference or unreasonable trouble, because? Satisfy users? Is our eternal pursuit.
Although our own work is very heavy, but for users, in order to establish a good image of China Mobile in the eyes of users, what is the pain and fatigue? Treat users, always do better, melt in every sentence? Thank you? , every sound? Hello? Medium; Only in a sincere sentence from the user? Is the mobile service in China good? 、? I'm sure you will do something, okay? If you say something, we will feel heartfelt masturbation and joy. In order to better serve users, I actively promote new mobile services and policies, help users solve business problems in time, widely publicize mobile tariffs, and let users know more about mobile services and choose? China Mobile Communication? . ? Unremitting pursuit, continuous efforts to contribute to the development of enterprises! ?
No matter what kind of work you face or what kind of post you are in, you should be diligent in thinking, constantly improve your working methods, improve your work efficiency, and be proactive in dealing with people. I am an introvert myself, and I am not good at actively communicating with others. I also found my own shortcomings in this internship. For example, in the first few days of internship, I was shy. After greeting several colleagues at work, I dared not say anything. Although I am afraid of affecting their work and I can't communicate smoothly because I don't understand the working environment, I am also aware of my own shortcomings. In the face of silence, I have the responsibility and obligation to actively communicate with others. Secondly, we must be meticulous at work. We spend most of our time in the company at work, which requires us to be careful during this time and not make mistakes all the time. There is no end to learning. Constant learning and progress can make up for your own shortcomings and deficiencies, and you can grow faster at work and make a new start every day.
During working with you, I was deeply impressed by my colleagues' rigorous and serious work style, and I also learned a lot from them that I lacked. Although the internship time this month is relatively short, it has taught me a lot of social experience, which is very valuable to me.
Keep learning, keep working hard, keep thinking, keep innovating and never stop; Believe in yourself, colleagues, leaders and the company, and never fail? Mobile company employees? Our professional title will never make colleagues, leaders and companies feel ashamed.
The Gains and Experiences of Mobile Salespeople Model essay II
Everyone has a dream, and the dream is our hope, which leads us to forge ahead, smooth the ups and downs and taste success. The sky is high for birds to fly, and the sea is wide for fish to jump. My dream is to fly with a mobile company. Since we have chosen a distant place, we must share joys and sorrows. At work, I have no complaints, bravely endure the difficulties and pressures in every job, and pursue my dreams with firm will. I don't think about whether I can succeed or not. I don't think about whether the future is flat or muddy. As long as I love my job, everything will be expected. 2***, officially go to work in the business post. The moment I put on this blue logo suit, I was deeply proud, but I also felt the great responsibility on my shoulders: because, although I am an ordinary shop assistant, I know that my every move, every word and deed represent the image of the company.
Business is the window of the company's external service and the representative of the corporate image. From the moment I took up my post, I made up my mind: I must be a qualified and excellent salesperson. Speaking of it, it is easy to be a shop assistant, but it is difficult to be an excellent shop assistant. A journey of a thousand miles begins with a single step. I learn from small things, learn from small things. Until I grew from an ordinary shop assistant to a provincial three-star shop assistant, I won the second place in the three-star shop assistant exam at the end of 2***, and I became the duty manager of the business hall at the beginning of 2***. In 2*** years, he was awarded as an outstanding Communist Youth League member in Heihe City. The key to success is to have a persistent belief and persistent dream in your heart and serve users with your greatest enthusiasm. Through our own efforts and responsible attitude towards users, we have successfully completed various tasks, gained high praise from company leaders and users, and gained a happy and confident life. Some people say that the work of a shop assistant is boring, but I say that the work of a shop assistant is sacred and I love it.
It is the eternal pursuit of China Mobile to create an infinite communication world, provide a brand-new way of life, and let everyone enjoy happiness, and the service of business window is the bridge and link to contact customers. Kind greetings and sweet smiles have brought us closer to our customers. At work, based on the service concept of heartfelt enterprise communication, I warmly and sincerely receive every customer, so that customers can come with joy and return with satisfaction, so that they can truly enjoy our high-quality and efficient service. With the rapid development of communication industry, the market competition is becoming more and more fierce. Some customers focus on immediate interests and frequently change their numbers and cards. I see it in my eyes and I am anxious in my heart. I want to know that each of our cards has a cost. If we lose a customer, we lose a sum of income and a trust. In order to retain users as much as possible, I patiently explain our brand advantages, network advantages and word-of-mouth advantages, and actively promote new business. Some customers kept their original numbers and left with satisfaction under my patient and meticulous explanation. But some customers don't listen to your explanation at all, yelling at you and swearing. My wronged tears swirled in my eyes, but I held back to prevent them from falling. I think it's nothing to be wronged at all. As long as it doesn't harm the interests of our company, what's wrong with users venting?
This kind of thing often happens in my repeated work every day, but I always keep in mind the service tenet of our company: to pursue customer's satisfactory service, and I have built a heart-to-heart bridge with my sincerity and sincerity. Today, as China moves towards an information society, mobile phones have become more and more important communication tools for people. It can not only meet people's practical needs for language communication, but also meet people's needs for entertainment, leisure, business and study. This requires our sales staff not only to have a solid business foundation, but also to understand the needs of customers, feedback information to the company in time, and meet their higher-level needs according to their needs. To this end, I often read the information about * *, understand the new situation and grasp the new trends. When the business is not busy, I also communicate with customers, solicit their opinions and suggestions, and give feedback to the company in time. I clearly realize that it is not easy to be a qualified shop assistant, and as the duty manager of the postal road business hall, I should not only have the spirit of struggle, but also be good at planning; Not only should you be familiar with the business of your unit, but you also need to have rich knowledge; Not only must you have a certain level of organization and management, but you also need good interpersonal communication skills.
At work, I pay attention to learning, practice and accumulation, and through my own struggle and efforts, I show my cheerful, enthusiastic, confident and determined side to users and colleagues; Find your own position in your work, realize your own value in your struggle, and shape your image in your progress. Everything is for users, users are our parents! Everyone knows that dealing directly with users is tiring and tedious, but I like this job and I like to see the expression of customers' expectation and satisfaction. I like to see the surprise when customers get unexpected gains under our advice; Satisfied with the sense of accomplishment obtained after adhering to the principle and ensuring the interests of the company and users. However, due to the lack of hardware facilities, we often have to make up for it through manual services, and we also have to accept the vent of customers' dissatisfaction when they can't reach their goals. & In short, the alternation of people coming and going has made me have an indissoluble bond with many users, and exchanged sincere service for the true feelings of users, making our work vivid and colorful! At work, I pay attention to learning business knowledge, practice business skills hard, and constantly apply what I have learned to practice. Confirm with the business to improve your professional skills. Establish the business philosophy of taking customers as the center and serving customers wholeheartedly. In the work, we don't just finish the work mechanically, but adopt the method of empathy, study our work with customers' psychology, change the service concept, enhance the company image, and strive to make every customer happy and satisfied. It is necessary to handle complaints properly. Every complaint is a supervision and spur to our work, and it is handled in strict accordance with the company's system within the specified time, without evading or shirking. Give the customer a satisfactory answer. In order to make my smile more intimate and natural, I practice smiling in front of the mirror at home until I am satisfied, sometimes even the muscles on my face are sore. In order to provide users with better and more convenient service, follow all the service tenet of satisfying customers and follow the service concept that communication starts from the heart, I will start from myself and improve my service consciousness and level.
I can take the daily user consultation business seriously, ask questions carefully, answer and explain patiently, take pains and be warm and thoughtful; Every time I meet the misunderstanding and disgust of users, I will always explain it with a gentle breeze until the users are satisfied. I can also explain the rude requests made by individual users in a friendly way and try to give users a satisfactory answer. I always adhere to a principle: users are always right. For our work mistakes, we will sincerely apologize to users and strive to gain their understanding and trust. Even if there is nothing wrong, we will give them a smiling face in case of indifference or irrationality, because it is our eternal pursuit to satisfy users. Although our own work is very heavy, but for users, in order to establish a good image of China Mobile in the eyes of users, what is the pain and fatigue? Treating users will always be better, melting in every thank you and every hello; Only when users sincerely say that the service of China Mobile is good, and I can rest assured that you will do something, will we feel heartfelt masturbation and joy. In order to better serve users, I actively promote new mobile services and policies, help users solve business problems in time, widely publicize mobile tariffs, and let users know more about mobile services, so as to choose China Mobile Communication.
Unremitting pursuit, continuous efforts to contribute to the development of enterprises! In the face of the rapid development of mobile communication services, in order to better adapt to the modern enterprise system, the enterprise employment mechanism and the market rules of survival of the fittest, only continuous efforts; Only by constantly learning new technologies, learning new theories and supplementing new energy can we keep pace with the times and not be eliminated by society. To this end, I attach great importance to strengthening my professional skills and cultural knowledge. In my work, I have been carrying out the service concept that I can't do, but I am afraid of being unexpected. After serving as the duty manager of the postal business hall, I first strengthened the basic management, formulated various rules and regulations, refined post responsibilities, strictly assessed the system, straightened out the work flow, and made a clear division of labor, which made the work of the postal business hall have a good start. In view of the difficulties in service work, reasonable division of labor, effective cooperation, collective efforts, thinking in one place and making efforts in one place will enable the work to be carried out smoothly. Unremitting pursuit and continuous efforts have given them a higher personal quality. Good personal qualities are comprehensively reflected through your knowledge, your work, your treatment of people and your rich personal connotations. Provide services to customers with excellent business skills. When doing business operations for users, I pay attention to the consistency and coordination of actions. Under the condition of ensuring correctness, giving customers beautiful enjoyment is an opportunity to show their personal ability and establish a mobile image. The second aspect of high quality is generous etiquette for receiving users.
The civilized and high-quality service we provide, I think, is first of all a deep affection, not blunt words and formatted procedures, which makes users feel at home when they come to the mobile company. Through continuous efforts, enter the hearts of users. Quality service is actually heart-to-heart communication. Go into the hearts of users and recommend our mobile products from the needs of users, so as to truly grasp users. This requires us to listen to users' suggestions, accumulate more information and actively cater to users' psychology in specific services. It is by adhering to these methods and principles that my work has achieved results and won the praise of leaders and users. Facing users, I really don't owe money, and my service doesn't turn off. I won the hearts of users with sincere feelings and sincere language, and showed the true self of men in mobile companies. Maybe we will be unknown forever, but as long as we dedicate our love for our career and work to our users, and as long as we can make thousands of users in Qian Qian smile forever, we are willing to do anything.
Contemporary men should bravely face the reality, take the initiative to take responsibility, boldly integrate into the society, frankly face the future, keep pace with the times, improve their quality, improve themselves, prove their value with rich knowledge, illuminate their lives with flashing wisdom, and fully display the elegance and charm of men in the new era. We have ideals, so we are proud; We struggle, so we are happy; We have gained something, so we are happy. The new era has given us new opportunities and challenges. We should seize the opportunity, seize the day, demand ourselves with strict, meticulous and practical standards in our work, constantly learn business, technology and scientific knowledge, improve our comprehensive quality and strive for the glory of mobile enterprises. Strive to grow into a new era worker who dares to innovate and shoulder heavy burdens. Achievement only represents the past, and continuous progress represents the future. Brothers, let's work together with our female compatriots, make due contributions, develop and progress together with the enterprise, give full play to our role and create a more brilliant tomorrow for the company. Dear friends, the dawn of the new century illuminates our window lattice. Let's hold hands and continue to write the glory and glory of the mobile company!
The Gains and Experiences of Mobile Salespeople: Model essay 3
China Mobile is a respectable expert in mobile information. ? Virtue, virtue, kindness and perfection? It is the core value of China Mobile, which embodies the unique characteristics of China Mobile and interprets the traditional beliefs of China Mobile. ? Create an infinite communication world and become the pillar of the information society? It is the corporate mission of China Mobile, which reflects the strong sense of mission of China Mobile to become a pioneer in the industry through the pursuit of Excellence; ? Become the creator of excellent quality? Is the vision of China Mobile. China Mobile has always been customer-oriented, adhering to? Communication begins with the heart? Enterprise spirit. Over the years, the business has developed rapidly, and users have grown from scratch, from less to more, which further embodies the company's operating principle of honesty and customer first.
I am very happy that I can enter China Mobile and become a member of the mobile company. Although I'm still in the internship period, I've always been proud that I joined the mobile company. This is a good enterprise and a place where I am full of hope for the future.
In a blink of an eye, it has been almost a month since I entered the mobile business hall for internship. In the past month, I learned that the mobile business hall is not just a simple payment, but a window for the mobile company. Working at the front desk of the mobile company's business hall, I have many contacts with customers and need to coordinate many things. In addition to normal charging and handling business, it also plays an important role in receiving users, conducting business, coordinating relations, resolving conflicts, consulting and accepting complaints. So this month, I tried to be familiar with the corresponding business processes under the BOSS operating system, master the top ten service criteria that must be met when receiving customers, and strive to transform myself from a layman to a qualified salesperson in the shortest time.
In the first week of work, I temporarily guided and helped customers solve some basic businesses that can be handled without the business desk, so I couldn't learn the operation of BOS system at the front desk. Because I just graduated, I haven't stood in high heels for that long before, so that time should be the most difficult day of this month. I stand as soon as I go to work every day until I get off work. At first, I was a little embarrassed to be a tour guide. I can't greet customers who come in naturally. I always feel embarrassed, especially when I meet clients who simply ignore you. Then I got used to it. I can help group customers handle self-service payment and detailed list inquiry business. I can answer questions for customers who come to consult package and new business for free, and clean up the environment of the business hall at any time.
In the third week of internship, we were transferred to the business hall of Wanshan South Road for internship, and I began to practice in the business desk to conduct systematic BOSS system module operation training. During this period, due to the unfamiliarity with related modules and businesses, the speed of handling business for customers is slow, and some business explanations are not in place, which makes some customers complain and brings a lot of unnecessary troubles to colleagues.
Now I've been at my desk for half a month, and I've mastered the basic operation, but I'm not particularly clear about some business and customer complaints, so I'm criticized by another customer for being unprofessional in interpretation. In this regard, I should continue to strengthen my familiarity with mobile services and strive to improve my interpretation level to meet customers.
In the past few days when I worked in a mobile company, I got along well with the employees and even the leaders of the company. Everyone takes care of me and often gives me encouragement and help. I am also conscientious when I work. I not only successfully complete my work tasks, but also often sum up experiences and lessons after work to continuously improve my work efficiency. Although I will make some mistakes in my work and will be criticized by the leaders, I think these mistakes and criticisms can greatly promote my enthusiasm for work, keep me cautious in my future work and improve my work efficiency. During the time I worked with you, I was deeply impressed by their rigorous and serious work style, and I also learned a lot from them that I lacked. Although the production practice is short, it has taught me a lot of social experiences that I can't understand during my study, which is very valuable to me.
I summed up the following experience in this internship. If I can thoroughly understand these experiences in my later life, I will benefit a lot.
First, you must be diligent in thinking, constantly improve your working methods and improve your work efficiency. The daily work of the company will be tedious and boring in a few days, that is, you need to think more, constantly try to improve your working methods, find or design simple processes, improve your work efficiency and reduce the time required for work. Actually, you should be diligent in thinking.
Work is very important. While thinking about how to improve work efficiency, you can also learn more knowledge and master more skills. When you finish your work in a short time, you will leave more time to relax, study and deal with others, which is beneficial to you.
Personally, I like innovation, and I don't like monotonous, boring and mechanical processing tasks in my work, because the processing of such tasks is regular and there is no need to repeat them at all. If we use batch processing or other methods, we can greatly reduce the processing process and steps, thus reducing working hours and improving work efficiency. We should use the fastest and most accurate method to complete the task successfully.
Second: I must be proactive when dealing with others. I am an introverted person, and I am not good at actively communicating with others. In this internship, I also found my own shortcomings. For example, in the first few days of my internship, I was shy and didn't dare to say anything after greeting several colleagues in the office. Although I am afraid of affecting their work, and I can't communicate smoothly because I don't understand the working environment, I am also aware of my own shortcomings. Faced with the embarrassment of silence, I have the responsibility and obligation to actively communicate with others. It's normal for a new employee to come to the company, so it's unnecessary for the old masters to take the initiative to deal with a new employee. At this time, you should actively communicate with others, introduce yourself, be a lesbian and care about your work, so that everyone can know you, get to know you and leave a good impression on you. In the later internship, I have started a pleasant communication with you, that is,
At work, you should also actively communicate with others. In the future social work, the work can no longer be done by one person, but by several people or a team. You must also help others or accept others' help to complete the work. So you can't expect yourself to complete the task alone, or you can't help others when you see difficulties. Although I am an intern this time, I can only do some relatively simple work under the arrangement of the leader because I don't know my own business and professional knowledge, but I also actively help others to complete the work within my power. For example, when I practice, when the leader doesn't assign tasks, I often ask the staff around me if they need help. Sometimes people are embarrassed to bother me, so I take the initiative to take on their work. This not only exercises oneself, helps others, but also is harmonious.
Third: be meticulous at work. An employee works in the company most of the time, which requires him to be careful during this time and not to make mistakes all the time. Sometimes a mistake not only hinders the progress of one's work, but also affects others, even being criticized and accused by the boss, so it is particularly important to do everything carefully. In order not to give up all our previous efforts, we must be cautious at the beginning of our work, attach great importance to our work, and check our work results when necessary to ensure foolproof. After you start to understand and master your work, you will find that you can guarantee the quality of your work without inspection. At this time, you may not need to check your work repeatedly, but you should take your work seriously to avoid making mistakes.
Fourth, you should have rich professional knowledge and skills, which will make your work more handy. If a person wants to make a difference in his post, he must be familiar with the professional knowledge of his major and master the business skills within his business scope, so that you can be regarded as a qualified staff member. At work, if you have rich professional knowledge and professional level, you will find that you can make ends meet at work and handle all kinds of problems and difficulties smoothly.
Here, I want to thank Mobile, an excellent enterprise, for giving me a platform for growth. Everything here infects me. She is such a warm big family, with work to share and delicious food to eat together. I like the working environment here, the young team, the innovative and United team, and everyone loves their work very much. I'm not fooling around here every day, but thinking. I like a competitive job, so that I can constantly surpass myself.