"For the people, for the convenience and for the benefit of the people"
Call "12345" if you need anything.
12345 The citizen
"For the people, for the convenience and for the benefit of the people"
Call "12345" if you need anything.
12345 The citizen hotline is a bridge between citizens and the government.
In order to establish a harmonious and unified relationship with a clear division of labor
An orderly hotline acceptance mechanism with strong supervision.
Better serve decision-making
Serve the masses and enterprises.
Issued by our city.
12345 measures for the administration of comprehensive service platform of citizen hotline (for trial implementation)
12345 citizen hotline integrated service platform
What do you accept?
Look down with boo.
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Citizen hotline service refers to the activities related to government services handled by administrative organs at all levels, relevant social organizations and enterprises and institutions with public service functions within the administrative area of this Municipality through the comprehensive service platform of An 12345 Citizen Hotline.
Citizen hotline mainly accepts
These things
1 government information consultation and non-emergency assistance;
2 complaints, reports, opinions and suggestions on public administration, public services, urban construction, urban management and economic and social development of governments at all levels;
Complaints and reports on the work style, service attitude, work efficiency and administrative efficiency of government departments at all levels;
4. Complaints that consumers' legitimate rights and interests are infringed upon or operators fail to perform their legal obligations;
5. Making and selling fakes, dominating the market, illegal monopoly and other illegal acts that distort the market mechanism, endanger people's lives and property safety, undermine fair competition and normal trading order, and hinder the healthy development of the market economy.
Citizen hotline
The following matters will not be accepted
1 Matters that do not fall within the administrative functions and powers of local governments at all levels;
Matters handled by emergency service lines such as 2 1 10,19, 120, 122 and 96333;
Matters involving the functions of Party committees, people's congresses, CPPCC, courts, procuratorates, military and armed police;
4. Matters that should or have been resolved through legal channels such as litigation, arbitration and administrative reconsideration according to law;
Matters involving state secrets, commercial secrets and personal privacy; Party member cadres corruption, bribery and other disciplinary matters;
6 matters that have been handled by the organizer and there are no new situations or new reasons;
7 purely malicious attacks or matters without substance;
8 citizens reflect the elements are incomplete, unable to handle matters;
9. Consumer complaints mediated by consumer associations or being handled are closed through administrative mediation.
After the citizens dial 12345,
under normal conditions
Organizers must
Receive and confirm the assigned items within two hours.
Contact the masses within 3 working days to complete the consultation.
Resolve the appeal within 5 working days.
If it is really necessary to postpone due to the complexity of the matter, it shall apply for an extension within the prescribed time limit, and the extension time shall not exceed twice or twice.
If the time limit prescribed by laws, regulations and rules is stricter than these measures, such provisions shall prevail. If it takes a long time to handle due to special circumstances, the organizer shall submit a written application in accordance with the relevant provisions.
The organizer shall, within 1 working days after receiving the matters that are not the responsibility of the unit, apply for returning the part in accordance with relevant regulations.
Organizers in the hotline operation and matters handling process, perfunctory, fraud, dereliction of duty, violation of confidentiality provisions, corruption, abuse of power, slow data maintenance, errors and other acts, resulting in adverse effects or serious consequences, the implementation of public hotline assessment work one-vote veto, and by the Municipal Supervision Bureau in accordance with the relevant provisions of accountability.