If you want to inquire about the operation of a train, please ask the customer service staff to help plan the route, or consult the customer service in a certain area, you need to add the area code before dialing "12306".
Please note that dialing "12306" directly will automatically assign the nearest regional customer service hotline according to the place where your mobile phone belongs.
Practical functions of 12306
"Railway 12306" not only provides the functions of ticket purchase and ticket inquiry, but also adds three menu functions: railway information, self-service and platform alliance.
"Railway Information" publishes timely and authoritative news and passenger and freight transport notices; "Self-service" provides the public with the most commonly used passenger self-service inquiry service; The platform alliance has opened the entrance of other new media service channels of the Railway Corporation, and directly reached the official new media channels of "China Railway" people, Xinhua, Sina and Tencent, Weibo and National Railway Administration 18.
"Railway 12306" mainly provides passenger and freight transportation information inquiry service. According to the system prompts, citizens can inquire about the remaining tickets, trains, pre-sale period, sales outlets, logistics services, freight business premises and other information by inputting characters or voices.