In fact, there are many ways to enjoy the service in the 4S shop, and the most convenient way is to enjoy the service directly in the 4S shop through the mobile phone client. For example, the mobile service platform of automobile 4S shop can enjoy high-quality service functions such as video hotline, remote damage assessment, vehicle condition physical examination, transparent workshop, traffic watch, preferential promotion information, new car news and so on through the mobile phone client.
(The above is what I saw on the website of Huatong Technology Co., Ltd.): /html/solution/mobile/32. Html, you can have a look again. (Car 4S shop mobile service platform! )
It seems to include the following functions:
Customer service: Customer service includes video call and telephone hotline. According to different service types (such as after-sales service, sales consultation, accident handling, etc. ), customers can quickly choose the right customer service to make video or voice calls with one click. Video calls are free, and only operators charge corresponding traffic charges.
Physical examination of car condition: Physical examination of car condition is to automatically evaluate the car condition through the information input by the owner and 4S shop, and provide maintenance suggestions. The owner can make an appointment request with one click of the mobile phone, and the 4S shop can receive the evaluation report of the vehicle in time and communicate with the customer to make an appointment.
Photo damage assessment: customers can take photos of the environment and car damage at the accident site through mobile phones and upload them to the customer service representative office for pretreatment, which effectively saves customers' time waiting for the accident site of the insurance company, and also saves customers' time and tolls for driving to the damage assessment center.
Event consultation and preferential promotion: customers can independently select or filter the event information and promotion information provided by 4S stores through the mobile phone terminal software without telephone or SMS notification.
Transparent workshop: The mobile phone terminal software will synchronize with the information of 4S shop, automatically remind customers of the vehicle maintenance progress and delivery time, and customers can also view the on-site maintenance video of vehicles in the maintenance workshop in real time through the terminal.
Annual inspection reminder of illegal claims: the reminder information includes illegal information, claim progress, vehicle inspection, insurance expiration and other functions, and the mobile phone terminal software will automatically query and remind customers to pay attention to the current illegal claims of vehicles.
Wokan traffic customers can view real-time traffic information through mobile phone terminal software to avoid congested road sections and make their driving trips smoother.
Fuel management: Mobile phone terminal software will provide two functions: oil price query and fuel consumption management. The mobile phone displays the oil price of the day, which is convenient for customers to grasp the changes in oil prices; It can also automatically calculate fuel consumption according to the refueling and mileage entered by users.
Knowledge base: In remote areas where there is no cell phone signal, customers can inquire about driving knowledge, vehicle maintenance knowledge, vehicle emergency treatment knowledge, personnel first aid knowledge and field self-help knowledge through the knowledge base to ensure the personal and property safety of customers.
I hope I can help you.