12345 citizen service hotline is based on the fact that there are too many citizen government service hotlines for ordinary people to remember. Therefore, the service hotline is merged into the national 12345, and then transferred through the 12345 hotline center according to the situation reflected by the citizens. It′s on the house.
12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.