What if I can't get a refund in Shanghai?

Refund of goods, as long as online application follows the process, this is generally not a big problem. If there is no refund after the merchant returns the goods, you can directly apply for after-sales or complaints online, and the general platform will enforce it. If your products belong to products that have no reason to be returned within seven days, and the goods are in the deterioration period, you can get in touch with the store online and ask the other party to return them. If the other party does not return the goods, it will inform the other party of its illegal behavior and force the other party to fulfill the obligation of returning the goods.

I. Conditions for the protection of consumers' rights and interests:

1. The plaintiff is a citizen, legal person and other organization that has a direct interest in this case;

2. There is a clear defendant;

3. There are specific requests, facts and reasons;

4. It belongs to the scope of civil litigation accepted by the people's court and the jurisdiction of the people's court under appeal.

II. Procedures for protecting consumers' rights and interests:

1. After receiving the complaint, the company shall issue a transfer order to the complained unit or competent department, and attach a complaint letter, requesting a reply within a certain period of time in accordance with relevant laws, regulations and policies.

2. For complaints with complicated contents and big disputes, the Consumers Association will directly or jointly handle them with relevant departments. If identification is needed, it shall be submitted to the relevant legal appraisal department for identification, and a written appraisal conclusion shall be issued. The expenses required for the appraisal are generally borne by the responsible party of the appraisal conclusion.

3. Important complaints involving a wide range, endangering or damaging consumers' rights and interests, and serious circumstances and protracted decisions will be promptly reported to the government or relevant departments, exposed and criticized through mass media, and investigated and dealt with in cooperation with relevant functional departments.

Legal basis:

Interim Measures for seven-day unreasonable return of online shopping

Article 3 A seller of online goods shall fulfill the obligation of returning goods for seven days without reason according to law. The online trading platform provider shall guide and urge the online commodity sellers on the platform to fulfill the obligation of returning goods for seven days without reason, conduct supervision and inspection, and provide technical support.

Article 4 Whether consumers' right to return goods for seven days without reason or sellers' obligation to return goods for seven days without reason, they should follow the principles of fairness, honesty and credit, and abide by business ethics.

Article 5 Online commodity sellers are encouraged to make unreasonable return promises that are more beneficial to consumers than these measures.