How does the railway department create a warm journey for passengers?

In order to properly cope with the peak passenger flow during the long holiday, the railway department has opened a window for ticket sales, ticket change and refund, guiding passengers to rationally arrange the streamline of ticket purchase, waiting, getting on and off passengers, entering and leaving the station, providing assistance services for key passengers such as the elderly, the sick, the disabled and the pregnant, and striving to create a warm travel environment.

Beijing Railway Bureau extended the opening hours of the express entrance passage of Beijing South Railway Station to reduce the waiting time of passengers in line; Shenyang and Wuhan Railway Bureaus put face recognition systems into some key stations, and implemented "face-brushing into the station" to make it more convenient for passengers to enter the station. Zhengzhou Railway Bureau has added manual ticket exchange windows, automatic ticket vending machines and additional guides to serve passengers, which is convenient for passengers to travel. On some trains from Xi to Shanghai, Xi Railway Bureau held the theme activity of "Opening Disney Fantasy Tour", set up warm carriages, provided toys and books for children, and enriched the travel life. Jinan Railway Bureau installed mobile phone charging bags on some trains to facilitate passengers to charge their mobile phones on the trains.

Shanghai Railway Bureau has introduced a number of convenience measures, such as intelligent navigation system in big stations, self-service ticket purchase for Taiwan compatriots' certificates, transfer to "green channel" in stations, appointment service for key passengers such as the elderly, the weak and the sick. The Gutian Conference Station of Nanchang Railway Bureau actively coordinated with the local tourism and public transportation departments, and added 26 round-trip buses from the railway station to the Gutian Conference Site every day, realizing the "zero connection" of the public railway transfer service; Chengdu Railway Bureau moved the Chongqing Travel Guide into the bullet train, set up travel consultation points on long-distance trains bound for Chongqing in Shanghai, Fuzhou, Xiamen and Ningbo, and provided face-to-face consultation service of the Chongqing Travel Guide to realize one-stop service of "transportation+tourism".