1, telephone bank customer service. Under normal circumstances, when a bank card is frozen, the bank's customer service staff can find out the reason why the bank card is frozen through the intranet query, and then tell the consultant.
2. Bank counter consultation. Take the frozen card to the bank counter to find out the reason for the freeze. Bank staff will inquire through the internal banking system and tell you the reason for the freeze.
3. Inquiries from relevant judicial departments. When the judicial department freezes personal bank card property, there will be approval from relevant institutions to freeze personal property.
4. Online inquiry. If the bank card is frozen, there will be a prompt when logging in online. Of course, the specific reasons need to be inquired by the internal system of the bank or the judiciary.