1. Find contact customer service on the product page: each product page will have a "contact customer service" button. You can click this button to communicate with the second person of this product. This is the most direct contact, convenient and fast.
2. Find the customer service entrance on Taobao homepage: in the upper right corner of Taobao homepage, there is a "contact customer service" entrance. After clicking enter, you can choose specific questions, and then the system will automatically match the relevant small two to answer.
3. Contact customer service through Taobao Mobile App: In Taobao Mobile App, there is a "My" page where you can find the "Online Customer Service" entrance. After clicking enter, you can ask questions according to the prompts.
4. Use Taobao Forum for help: Taobao Forum is a platform for users to communicate, with many Taobao users and sellers. You can post in the forum to describe problems or needs, and other users and Xiao Er will give corresponding replies and help.
5. Call Taobao customer service hotline: If the above methods can't solve the problem, you can call Taobao customer service hotline to communicate. The specific customer service phone number can be found in Taobao official website. When communicating with Xiao Er, try to describe the problem clearly and provide the relevant order number or screenshot so that Xiao Er can better understand and solve the problem. At the same time, you can get better help by respecting Xiao Er's work and being polite to others.