How to call a customer must first break your fear.
Fear is mostly due to fear of being rejected by customers.
In fact, it is normal for customers to reject you, otherwise everyone can do sales. If the customer refuses you, you won't lose anything. Besides, customers don't know you, and they won't have a bad image of you. Some people say that "all salespeople are elites".
Look at Carnegie's breakthrough in language.
The purpose of making a sales call is to make an appointment. You can't sell complex products or services over the phone, and you certainly don't want to bargain over the phone. 2. Telephone sales should last about 3 minutes, and you should focus on introducing yourself and your products and understanding the needs of the other party, so that you can give the other party a good reason to spend precious time talking with you. The most important thing is not to forget to make an appointment. Third, go out to visit customers more: We can select 10 key customers from 100 to find out the customer groups we need. The most important thing is to sign the bill when you go out to meet customers and further communicate with them. You should have a mentality of 1. Sincere attitude is the basic requirement to determine whether a person can do things successfully. As a salesperson, you must treat customers and colleagues sincerely with a sincere heart. Only in this way will others respect you and treat you as a friend. Business representatives are the image of enterprises, the embodiment of enterprise quality, and the hub connecting enterprises and society, consumers and distributors. Therefore, the attitude of business representatives directly affects the product sales of enterprises. 2, self-confidence is a kind of strength, first of all, we must have confidence in ourselves and encourage ourselves at the beginning of work every day. I am the best! I am the best! Self-confidence will make you more energetic. At the same time, believe in the company, believe that the company provides consumers with the best products, believe that the products you sell are the best of its kind, and believe that the company provides you with opportunities to realize your own value. To be able to see the advantages of the company and its own products, and keep these in mind, to compete with competitors, we must have our own advantages and face customers and consumers with the belief of winning. Knowing that there is no power, I also believe that there is power. Joe girard can succeed because he is confident that he can do it. 3. Be a conscientious person. As a salesperson, you should know every change of customers, try to grasp every detail, be a conscientious person, constantly improve yourself and create a more wonderful life. 4. Hard sales work is actually very hard, which requires the hard-working spirit and perseverance of business representatives. "You can win people's hearts only by eating once and gaining wisdom." Half of the sales work is done by feet. Always visit customers, coordinate customers, and even follow consumers to provide services. Sales work is by no means smooth sailing, and there will be many difficulties, but we must have the patience and indomitable spirit to solve them. 5. Good psychological quality Only with good psychological quality can we face setbacks and not be discouraged. Every customer has different backgrounds, different personalities and different ways of doing things. If you are hit, you should keep a calm mind, analyze customers more, constantly adjust your mind and improve your working methods, so that you can face all the blame. Only in this way can we overcome the difficulties. At the same time, don't be carried away by temporary success. You should know that "joy begets sorrow". Only in this way can we win without arrogance and lose with grace. 6, communication skills Everyone has strengths, not necessarily requiring every salesman to be versatile and eloquent, but you must communicate with others more, cultivate your communication skills, and make as many friends as possible, so there are more opportunities, you know, making more friends is the only way. In addition, friends are also resources, you know, owning resources will not succeed, but making good use of resources will succeed. 5. As a professional knowledge that a salesperson should master, first of all, know yourself and know yourself, so as to be in an invincible position. 1, enrich your business knowledge: a, learn Baidu's operation process; B. master Baidu's freight rate knowledge; C. Ability to respond to questions raised by customers. 2. Understanding of the company's business: a. Understanding the company's strengths and weaknesses. Understand the company's position in the market and its operating conditions. 3. investigate the market: a. understand the freight rates of peers; Foresee the future market situation. 4, adjust their mentality: positive, optimistic, upward A, 1% Truth: One of the basic conditions for a salesman to succeed is to have self-confidence, but also to be psychologically prepared for setbacks, and to cultivate the psychological endurance of "to achieve 1% success, the first 99% rejection is inevitable". Only in this way can he be frustrated. B. Ask for help: Be careful that selling is not begging, and customers often need our help. C. Self-confidence and self-esteem: "Sales promotion begins with being rejected", and it is with "rejection" that a salesman is necessary to exist; Laugh at the sight of the salesman, few people welcome you with open arms, and even make people feel abnormal. D. Principles and beliefs: "The customer is always right". We should understand and respect the customer's requirements, but don't satisfy all his requirements. In fact, it can't meet all his requirements. Come on! The hardest part is actually in the beginning I was scared and worried when I first started doing business, but when you successfully signed the first order, you will be relieved. Come on, I wish you success! I believe that everything is not difficult on your entrepreneurial road. Q: Thank you. After reading it, I felt a lot. Can you make a friend? Answer: Yes.
How to recommend your house or shop to customers through real estate sales telephone? Don't omit the weak words ~ I want to give you a comprehensive answer, but there are too many related contents ~ Why don't you just look for Du Niang to search for "real estate sales words" or "XX telemarketing words" and so on ~ All kinds of "shuashua shua" skills and classic words will come out ~ Look at them at will according to your needs ~
How do real estate shops find customers as intermediaries?
The simplest and rudest way is also the only way in the early stage.
Call 1 10,000 only.
None of them.
Commercial real estate is simply how to sell those facades, storefronts, shops and pavements. How to expand customer sources? You can go to Renpu. Com, a professional commercial real estate consulting company under Hunan Daji Real Estate Consulting Co., Ltd., integrates business resources, professional institutions and professionals in the field of commercial real estate, and becomes a professional commercial real estate team with very practical ability, which can provide customers with commercial real estate with all-round services, including business planning consulting, project investment agent, architectural planning consultant and commercial operation management. It should have the information you want.
What should I say on the phone to attract customers to buy shops? First of all, it is important to determine the type of customer, whether it is intentional or blind. It is suggested that you can call other sales centers and listen to their introduction. The answer from my love of casting nets.
How do you let a person know your talent when you meet him for the first time? Moral psychology solves the feeling of deja vu. Have you ever had the experience of suddenly feeling familiar with the scene in front of you, knowing everything and every detail like the back of your hand, even the next scene, as if you had experienced it? However, this is not the case. According to a recent survey, two-thirds of adults have had this "deja vu" experience at least once. According to the analysis of Peking University psychology professor and doctoral supervisor, deja vu will happen to everyone. However, if this feeling is too frequent and intense, it is a kind of morbid state. * Why deja vu Sometimes, you will feel deja vu about what happened in front of you. This is because what is being experienced activates similar experiences in the brain memory bank and mistakenly marks them as "once happened". The interaction between perception and memory "deja vu" is the result of the interaction between perception system and memory system in human brain. In order to understand why there is a feeling of deja vu, scientists have to classify it from perception and memory. Classification process is the basic feature of perception and memory. Perception includes perception of face, perception of object, perception of position and so on. Take these three categories as examples. Because their objects are different, when we arrive at a place, the relationship between orientation and space, the surrounding objects and people may appear at the same time. Our perception of them is completed by three different empty energy circuits in the brain, namely, position perception circuit, object perception circuit and face perception circuit. Similar to perception, there are many kinds of memories. The memory of knowledge and feelings is called semantic memory: the memory of plots, experiences and events, that is, situational memory, is unconscious memory. Each kind of memory can be divided into many small categories. Because perception and memory are classified, many characteristics of some scenes we have experienced are stored in different memory systems, but we can't realize that when we go to a new scene, some parts of the scene may * * * some of our memories and mobilize different memory systems in the brain to match them. Once a feature in the scene matches the past experience, there will be a feeling of deja vu. Everyone has a life experience, because there are a lot of accumulated things, and it is normal to have a subjective experience of "deja vu" occasionally. The initial understanding of the subjective experience of deja vu can be traced back to epilepsy in medicine or half a century ago. Normal people will also have this kind of subjective experience. With the accumulation of brain science knowledge, they have gradually reached today's level of understanding. It is not easy to feel deja vu when you are emotionally unstable. "deja vu" easily occurs in the state of emotional instability and the experience of the scene. Although everyone will experience "deja vu" subjectively, it does not mean that "deja vu" happens to everyone at the same frequency. Generally speaking, things closely related to emotions are easy to remember. Therefore, if you are in a state of emotional instability, then the probability of "deja vu" is great. In a person's life, menopause and adolescence, people's endocrine will undergo drastic changes, which will make people in a state of emotional instability and memory will become very active. At this time, "deja vu" is more likely to occur. "deja vu" mainly occurs in the experience of the scene, because every perception appears in a specific scene. This kind of scene is often a big background, and it will run to the brain to form unconscious memories without special attention. This unconscious memory sometimes pops up in a specific scene and is mixed with perception. In the phenomenon of "deja vu", most of the transferred memories are unconscious. From childhood, all experiences, whether you want to remember them or not, have traces of these memories in your mind, and they pop up under some very special circumstances. When consciousness is introduced, there is a feeling of "deja vu". In fact, this is a typical Yu Qian Zhao phenomenon and Yu Qian Zhao phenomenon. The original French is dé jà vu, and the Chinese translation is "visual sense", which is simply "deja vu". Things or scenes that have not been experienced seem to be deja vu experienced at a certain time and place. However, the theory to explain this phenomenon in modern science is far from satisfactory. According to the questionnaire survey, two thirds of adults have had at least one "deja vu" experience. And the more imaginative people are, the more likely they are to experience strange feelings; People who travel frequently are more likely to feel deja vu than those who stay at home for a long time; In addition, people with higher education can feel this feeling better than others (perhaps this is because they have experienced unique feelings in Tolstoy or some literary masters). The survey also shows that the incidence of "deja vu" is the highest in youth, and then gradually decreases with age. Especially when people really start to repeat the monotonous life day after day, the incidence decreases. A century ago, when Freud's theory was the mainstream of leadership psychology research, analysts interpreted "deja vu" as the embodiment of subconscious conflict. But now psychologists have suggested that "deja vu" does not necessarily happen on the basis of deep subconscious conflicts. The average healthy brain will feel this way. Moreover, when people are tired and stressed, it is easy to feel this way. In addition, it may be accompanied by "jamaisvu", that is, when you see familiar things or words, you can't remember anything. Psychologists also pointed out that the feeling of deja vu may be due to people receiving too much information and not paying attention to the source of the information. Familiarity will come from various channels, some real and some illusory. When you encounter a situation described in a novel that you have forgotten, you may regard it as a memory of your past life. In other words, when you see the real scene of the movie, although you have completely forgotten the movie on the surface, you will still recall thrilling memories in your mind. Psychologists also point out that people sometimes don't need real memories at all, and it is possible to create a familiar feeling inside the brain. Eliminate the preconceived explanation of the so-called scientific view: 1. The human brain is always making up various scenes, mainly subconscious activities. When you encounter similar scenes in reality, they will echo the previously fabricated scenes in your memory. With the psychological strengthening, you will feel deja vu. Because people are sleeping, the brain is still calculating some arguments in reality and getting many results. Deja vu is one of the results of brain operation. 2. Researchers believe that it may be that an impression has been hidden in the dreamer's subconscious for a long time, and then occasionally appears in the dream. Some studies have also pointed out that this phenomenon is related to another subconscious mind that transcends time and space. On the other hand, some brain activity researchers point out that this phenomenon may also be due to the fact that one side of our brain processes information slightly faster than the other. 3. Is this a collision of time tunnels or a memory of a dream? You have seen the scene that will happen in your dream, but you can't remember what happened in your dream, so when it happened, you would feel as if you had experienced it there. In fact, it reminds you of your own memory, the memory of your dreams. There is another explanation for this in medicine, that is, the phenomenon of instantaneous discharge in cerebral cortex, or false vision, or visual memory, which often happens when you are in a very familiar environment. Our brain has a memory cache. When you see something or encounter something, you first store the memory and then cache it. The reason why what happened in front of us seems to have experienced this feeling is because we made a mistake when storing memories and put them in historical memories. When you look at what happened in front of you, you find it out from the historical memory, and you feel as if it had happened before. This illusion is more likely to occur when the brain is tired. 5. The difference of stream of consciousness between life and death. Death/\ life \ _ _ _/death. This is a moving picture of human consciousness. People are born with consciousness, and this consciousness has been advection until death. After death, consciousness will follow a tortuous route back to birth, and so on. Because of the tortuous route after death, the memory of life is recorded in segments, and only the memory of contact point can be entangled with the consciousness of the next "life", and the phenomenon of deja vu will appear. As for why young people and old people have this phenomenon, it is also easy to explain. The normal ideology of young people is still forming, while the brain of the elderly has a strong memory function. Middle-aged people often ignore this feeling because of the pressure of life, rather than being absent. 6. Physically, this phenomenon is called time reversal, that is, after the speed is greater than the speed of light, time and space are staggered, and the four-dimensional space is occasionally chaotic. When a scene happens, the control nerve (a part of the central nervous system) will be transmitted to the memory nerve at a very fast speed. At this time, the brain's reaction has not yet reached the memory nerve, so when the brain's reaction reaches the memory nerve, it will make people feel what happened before. Some scientists speculate that the transmission speed of control nerve and memory nerve will be greater than the speed of light. This is a great challenge to relativity. Of course, this theory has not been proved, it is only a guessing stage. 7. Although orthodox scientists refuse to talk about the existence of soul or deny this view, there is no room for it, but the involvement of high-energy physics and other marginal physics in this issue is undeniable. The first is to explore the composition of the soul. Some heretical physicists put forward that the essence of the soul is a kind of high-energy particles (there is a lot of speculative evidence in physics, because although human beings can rely on physical laws to predict its existence, human scientific and technological strength is not enough to verify it, including many kinds of high-energy particles, etc. ), it carries huge energy and can break through the barrier of time and space, that is to say, it can move in time and space. This inference is completely in line with Einstein's theory of relativity. It is unique in that it can be used as a carrier of information for disorderly space-time movement. All the memories and thoughts in our minds can be called information. Although it is not clear what the nature of information is, it is certain that brain waves have a certain effect on it. This is what we call thinking or conscious activity in the brain. And this kind of particle is usually widely distributed in the space around us, and of course it also exists in our brains. It is precisely because of its characteristics that we can receive external information for thinking, remembering, recalling and forgetting. The so-called forgetting is that some particles with information swim out of the conscious space of our brain. Unfortunately, it is still unclear what causes the attraction and repulsion between particles, which may be related to our brain waves and other brain chemicals. However, when our brain dies, a large number of particles will swim out of the memory area in our brain. Because the principles of attraction and repulsion of such particles are not clear, it is impossible to explain and calculate their free ratios. In the case of low probability, this particle still maintains its original arrangement in the human brain after being free, in other words, it maintains the basic personality and memory of this person (who has died). When they meet a new combination target (another person's brain) and combine, when this person is a newborn (no memory has been formed), personality transfer will occur, which is what we usually call reincarnation or possession. However, there are also unexpected situations, such as being in a latent state after combination until suddenly awakening after a certain period of time, which is what we often call personality mutation. (It also exists when people whose memories have been formed wake up after combination, making them lose their original personality. In fact, we have been bound by this particle. For example, we suddenly had a strange idea, and some words suddenly appeared in our minds ... even dreams and predictions can be explained by this theory. Vision can also be explained in this way. 8. Time and space are out of order. For example, you need a tool, but you can't find it anywhere in the house, but after a while or a while, the tool is clearly in the usual place. From Einstein's point of view, there are many time and space in this world, and each time and space is executed according to general laws. They are parallel, generally have no intersection, but have a time sequence, but there are exceptions. When time and space intersect, that is, time and space are out of order, that is, tools will disappear. For example, a pair of pliers disappeared and suddenly appeared again. In other words, the pliers are temporarily transferred to other time and space, and this time is just for you to touch. So do people. If it happens that your time and space intersect with the future time and space, that is to say, you will come back soon after entering the future time and space for a short time. If you repair your bike with pliers in the future time and space, you will do the same thing when you return to the present time and space, but you have stored it in your memory, so you feel that this scene seems to have been experienced somewhere. This has nothing to do with age and other experiences. 9, neuroscientists believe that memory is actually composed of many brain cells, brain cells through strong chemical reaction contact, want to wake up the memory, we must locate and * * * a group of brain cells. The brain knows there are similarities between memories. For example, the sour and sweet taste of raspberries is similar to that of strawberries, and they can also distinguish similar but not identical memories. For example, eating some red berries can make people feel queasy. This ability is called "module separation". The "module separation" circuit in the brain sometimes fails, so that new experiences and old memories look exactly the same, which is why people feel deja vu. At this point, to be honest, I still don't know much about deja vu. I can only choose one explanation or identify one for my emotional tendency. The temperature of time will change for no reason. We can only helplessly watch the passage of time, but we can't grasp it. This is both the cruelty of life and the happiness of life-we are getting old slowly. If our children and grandchildren can still remember you, this is your only legacy in this time and space. In other words, this is the meaning of ancestor worship.