With the strong support of the former Ministry of Information Industry, the State Administration for Industry and Commerce decided to set up a special telephone number to receive complaints and reports from consumers all over the country. In order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, on March 5, with the strong support of the former Ministry of Information Industry, the State Administration for Industry and Commerce opened a special telephone line for reporting consumer complaints nationwide. Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country. The opening of the special number 123 15 has further smoothed the channels for consumers to appeal, made it more convenient for the industrial and commercial departments to receive and handle consumer complaints and reports in time, better protected consumers' rights and interests, severely cracked down on the manufacture and sale of counterfeit and shoddy goods, promptly and effectively investigated and dealt with all kinds of economic illegal cases, and played an active and effective role in maintaining a fair and just market economic order and promoting healthy economic development.
When should I call 123 15?
1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce; 2. When your legitimate rights and interests are violated in the process of consumption; 3. When you find fake and shoddy goods and "dens" for manufacturing and selling fake and shoddy goods, please call 123 15 to complain and report, and we will help you mediate the dispute; If economic violations are found, they will be investigated and dealt with according to law.
How to dial 123 15 correctly?
After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.
In addition, there is a charge for calling 123 15, and the power of 123 15 is limited.