First, complain to the bank. Under normal circumstances, if you want to complain about a bank's products or services, you should contact the bank first, which will give the bank a chance to solve the complaint as soon as possible. All commercial banks have channels and procedures for accepting customer complaints, so as to conduct a comprehensive and timely investigation of customer complaints and solve them satisfactorily.
Working hours: Monday to Friday, 9: 00-1:30, 14:00- 16:30 (closed on legal holidays). The CBRC has 36 banking regulatory bureaus in 3 1 provincial capital cities and five cities under separate state planning, such as Dalian, Ningbo, Xiamen, Qingdao and Shenzhen, and banking regulatory sub-bureaus in 306 regions (prefecture-level cities, autonomous prefectures and leagues) across the country.
The purpose of the supervision work of the banking regulatory bureau
Protect the interests of depositors and consumers through prudent and effective supervision; Enhance market confidence through prudent and effective supervision; Enhance the public's understanding of modern finance through publicity and education work and relevant information disclosure; Strive to reduce financial crimes.
The main working experience of the supervision work of the banking regulatory bureau is: we must adhere to the supervision of legal persons and attach importance to grasping, preventing and resolving the overall risks of financial institutions; We must adhere to the content of risk-oriented supervision, strive to improve the level of financial supervision and improve the methods and means of supervision; We must pay attention to promoting the formation of risk internal control mechanism of financial institutions and the continuous improvement of internal control effect; We must gradually improve the transparency of supervision in accordance with international standards and requirements.
Reference to the above content: Baidu Encyclopedia-CBRC