12348 is legal advice reliable? Will things work out?

"48" is the homonym of "justice", and "12348" is the abbreviation of legal service telephone. Opening the "12348" legal service telephone is a new thing created by the judicial administrative department to meet the requirements of the development of the times, and an important measure to implement the spirit of the 16th Party Congress and the basic strategy of governing the country according to law. The special line "12348" was opened, which closely combined the work of lawyers, notaries, grassroots legal services, people's mediation, resettlement education and law popularization, and formed a supporting linkage service mechanism.

"12348" legal service telephone work responsibilities, mainly to answer legal advice and popularize legal knowledge; Implement internal linkage and do a good job in door-to-door service; Communicate external information and do a good job of case diversion; Strengthen regional cooperation and do a good job of coordination and linkage among functional departments; Do a quick response to prevent disputes from intensifying; Abide by relevant regulations and provide legal aid; Master social conditions and public opinion and be a good party and government worker; Accept social supervision and improve the service quality of legal service institutions. The "16000 148" legal service telephone was renamed as "12348" legal consultation telephone, and the national unified service number "12348" was activated and merged into the legal aid center. The "12348" legal consultation hotline has been expanded while maintaining its original functions. (1) Improve the networking system and informatization construction of "12348" legal service platform, strengthen coordination and communication, realize information exchange and work interaction, better realize the connection of "12348" for help, legal aid, judicial assistance and administrative law enforcement, and ensure the actual effect of work.

(2) Intensify publicity, innovate forms of publicity, improve the social awareness rate of "12348" legal service hotline, increase the number of calls answered by various districts and cities, and create favorable conditions for creating a harmonious and stable social atmosphere.

(three) to further improve the service attitude, improve the service quality of the special line. Because of the wide coverage of the dedicated line, consultants often act excessively, which puts higher demands on the political and professional quality of telephone personnel. Therefore, it is necessary to further strengthen their own quality, standardize service terms, improve service level, and make the "12348" special line become a people's livelihood legal service special line.