The merged hotlines in all regions are unified as "12345 government service convenience hotline", which provides "7×24 hours" all-weather manual service. At the same time, optimize the process and resource allocation.
Realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, divide more accurately and operate more realistically, and create "full customer service" for government service.
Central regulations:
2065438+On May 23, 2008, the general offices of the General Office of the Central Committee of the CPC and the State Council issued the Guiding Opinions on Further Promoting the Convenience of Examination and Approval Services, and the opinions put forward the establishment of a "12345" unified government consultation complaint reporting platform. Take the city divided into districts as a unit, and integrate non-emergency government hotlines and online mail channels of all departments except emergency hotlines such as 1 10, 120 and19.
202 1 1 6. The guidance issued by the General Office of the State Council on further optimizing the local government service hotline. The Opinions call for accelerating the merger of government service convenience hotlines except 1 10, 1 19, 120 and 122. Before the end of 20021,relevant departments in the State Council will set up and answer questions in various places.
Reference to the above content: Baidu Encyclopedia-12345 government service convenience hotline