What's the use of a real estate agent calling 400? What is this?

Nowadays, because the function and advantages of 400 telephone are becoming more and more obvious, it has become a common enterprise customer service telephone, and more and more enterprises are starting to handle this business. The 400 phone has many functions. Let's take a look at the commonly used functions and functions.

Voice of CRBT: When we dial 400, we will hear an introduction. This is a pre-set voice ringtone for enterprises. Voice CRBT is the voice business card of the enterprise. It uses personalized voice instead of monotonous ringtone to bring greetings to customers during waiting time. It also conveys the real information of the enterprise and enhances the trust of customers.

Ivr voice navigation: When you dial enterprise 400, you will hear a consultation. . . News 1, consultation. . . Press key 2, and the system will automatically transfer the call to the corresponding department according to the customer's key selection. Ivr voice navigation is a common function of enterprise call center, which avoids the trouble of manually transferring calls and greatly improves the service efficiency of enterprises. It also allows users to quickly find the corresponding service department.

Call record: the system automatically records every call, which is generally kept for 3 months. Monitoring call quality and handling disputes are also important foundations of customer service. The call centers of major enterprises have perfect recording systems. Total recall function is a powerful auxiliary tool to improve the management level of enterprises.

Job number broadcast, satisfaction rating: customer service staff will broadcast the job number after answering the manual customer service, and score after the call. This function enables enterprises to supervise services and is conducive to continuously improving the service quality of enterprises.

The 400 phone still has many functions. Before handling, it is best for enterprises to carefully understand which functions are suitable for them and which advantages can be brought into play for enterprises, so as to use 400 telephones more pertinently.