There are similar "bite marks" on the surface of ceramic tiles.
Recently, a reporter who received a complaint came to Mr. Bian's house. Under the guidance of Mr. Bian's mother, the reporter found that there were many "tooth bite marks" on the surface of the tile laid in the bathroom and around it, as Mr. Bian said. These bite marks are actually circular depressions, or several pits piled up in an area with irregular shapes. Although the length of each pit is only 2.3 cm, the pit area is very small and the depth of the depression is not very serious, but the number is not small. According to Mr. Bian, dozens of tiles in his house are more or less similar.
These intaglios are clear in the light, but they are not conspicuous under normal circumstances. Because of this, Mr. Bian's family did not find this situation at first. "At the time of delivery, we didn't inspect the goods carefully, and we didn't find it after laying. Until one day, a light came on near the bathroom. After washing my hands, I shook my hands and found that some' water' was thrown far away. I think something is wrong. I used to find these gravure prints on tiles, just like water spilled on them. " Mr. Bian's mother said that she later called her son to find out the situation. She thought it was just an example, but she didn't expect the same problem to appear on other tiles.
The seller called it "cave stone" craft.
The reporter learned that this batch of tiles was purchased by Mr. Bian in a shop selling Ge's tiles on Yishan Road in August this year. At that time, it cost 4,000 yuan, about one square meter in 200 yuan. These tiles are used to decorate Mr. Bian's wedding room. After encountering this problem, Mr. Bian's family was very unhappy. But when they reported this to the person in charge of sales at that time, the other party claimed that these traces belonged to the process of ceramic tiles.
Liu Jingli, who sells these tiles, told reporters that these tiles have no quality problems, but only adopt a special process-"cave stone", which is not unique in the current market. "This kind of ceramic tile is a cave stone imitating natural marble. Will make some holes in the surface, arranged irregularly. I think tiles look natural. We have also issued product testing reports to relevant departments. "
This statement did not make Mr. Bian agree. "The so-called craft should be beautiful and neat, but our tiles are almost not beautiful, and we didn't find these things on the surface when we looked at the samples. The person in charge of sales didn't tell us that the product used the' cave stone' process, and the merchant didn't say so until we reflected the problem. Moreover, I learned about the "cave stone" technology afterwards, and the effect was not as laid at home. I think the merchants have dishonest behavior in this matter. " Mr. Bian said.
In the process of intervening in this matter, the reporter once passed the photos of the scene to the insider for inspection. Some experts believe that this may be due to the problem of the brick blank of the tile, and the temperature of the firing kiln is not enough, which leads to the deformation of the tile and the surface glaze treatment is not in place. Some insiders also said that cave stone technology does exist in the market at present. This matter depends on how the buyer and the seller agree when buying. If the surface of the sample is flat when consumers buy tiles, then what the merchants confirm to consumers is not the tiles with cave stone technology. Maybe the merchant sent the wrong goods later.
Lawyer Chen Jianbo, a senior partner of Shanghai Blue Army Law Firm, believes that the beauty of products is also a part of quality. In this dispute, consumers should prove that the samples they saw at that time did not have similar phenomena, and according to the relevant provisions of the new consumer law, businesses need to produce evidence to prove that their products do not have quality problems. If the two sides are still in dispute, it must be tested by a third party. And if there is a product-related agreement in the sales contract, it must be judged according to the specific terms.
However, the merchant finally reached a settlement with the consumer on this matter, and Mr. Bian finally got a compensation of 3 100 yuan.
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