Under the guidance of the Education Working Committee of the Provincial Party Committee and the Hunan Provincial Department of Education, the Hunan University Student Mental Health Education Research Association and the Hunan University Ideological and Political Work Innovation and Development Center plan to open a psychological service hotline on March 24 to provide psychological services to teachers, students and the public in the province during the epidemic prevention and control period.
First, the service target.
Teachers, students and social masses in colleges and universities in the province
Second, the service model
Telephone hotline: suitable for people in urgent need of emotional counseling and psychological support, about 30 minutes at a time.
Hotline:16673137186.
QQ Hotline: It is more suitable for people who have no urgent need, want to get one-on-one simple psychological counseling, and have relatively stable time to communicate online with network equipment. One-on-one written communication or voice communication.
Hotline QQ number:1421852216,2180773772.
Third, opening hours.
During epidemic prevention and control, Monday to Friday: 19:00-22:00.
Saturday and Sunday 9: 00-12: 00/14: 00-17: 00/19: 00-22: 00.
Fourth, the scope of services.
1. The psychological service hotline service is only opened during the epidemic prevention and control period.
2. If the help-seekers hurt themselves or others and violate the law, the hotline will refer them to 1 10, 120, 1 19 and their universities.
Verb (abbreviation for verb) service promise
1. Strictly follow the principle of confidentiality. Commitment to strictly abide by the principle of confidentiality in the process of providing psychological services to consultants. Unless it involves personal life risk and disease transmission.
2.QQ hotline service is a one-time service. After the service, the counselor will delete the contact information of the helper within 3 days.
3. Telephone and QQ hotline are answered and fed back by college psychological counseling teachers with professional qualifications and rich psychological counseling experience.
Hu' nan province university psychological service hotline working group
March 23(rd), 2022