1. Can Taobao see the timely response rate of customer service?
Taobao can see the timely response rate of customer service.
The product conversion rate is directly affected by customer service, so the work of customer service is very important, and the customer service response rate is also a very important data.
System replies and assistants will not be counted as valid replies, and assistants will be used as accounts to count the number of consultations. As for effective reply, it includes store Xiaomi reply and manual reply.
Second, how to improve the timely response rate of customer service?
1. Set the robot to reply automatically: If the human customer service can't reply the information in time, we can set the robot's reply well, because it is an effective reply.
Ask a friend for help: this is the fastest way. You can ask your friends to search your store, then ask questions that the robot can reply, or reply information manually. You can find more friends, and it is best not to be the same friend every time.
3, advertising information also needs to reply: many people directly blacked out this user when receiving advertising information, but what you may not expect is that the system also regards this user as a customer.
If you ignore it, the response rate will definitely drop. You can report it or pull it out after replying.
3. What is the reason for the low customer service conversion rate?
1, store problem, for example, store DSR score is too low.
2, the baby is too single, the baby description does not attract buyers, the picture is unclear, the size is incomplete, and the evaluation is too poor.
3. The customer service is not standardized, showing that the reply is too slow, the tone is too rigid, and the product attributes are unfamiliar.
It is suggested that customer service summarize the reasons for unfinished bills before work every day, so as to accumulate data for one month and see what causes the low conversion rate and which accounts for a serious proportion.