Because the garage is managed by the Transportation Management Office, you can call the complaint hotline of the Transportation Management Office to make a complaint when there is an automobile maintenance dispute.
The complaint hotline of the Transportation Management Office is 12328, or you can call the local transportation management office directly. Secondly, if the garage is suspected of infringing on consumers' rights and interests, it can also call 123 15 (consumer complaint hotline) to report it.
Secondly, if the problem repair shop includes 4S shops, you can also call the service number of the automobile manufacturer when you need to protect your rights. Automakers will supervise their 4S stores and punish them if their 4S stores violate the rules.
1. The Transportation Bureau has an automobile maintenance industry management department, which is in charge of automobile maintenance, automobile maintenance and automobile sales. This department is responsible for the training and management of automobile maintenance personnel, the management of maintenance manufacturers, and accepting complaints about the quality and price of maintenance manufacturers and maintenance personnel.
2. The administrative department for industry and commerce manages automobile maintenance, auto parts sales and 4S shops, and supervises and manages the quality and price.
3.4S The after-sales service department of the automobile manufacturer is responsible for managing the sales, maintenance and other services of the brand car. If there is a problem, the manufacturer will directly blame 4S until the sales right and maintenance service of 4S are cancelled.
introduce
Automobile 4S shop is invested and built by dealers, and it is built according to the standards set by automobile manufacturers. Unified design inside and outside the store, huge investment, tens of millions, luxurious style and comfortable environment. Only single brand cars specially authorized by manufacturers can be sold, which can provide customers with lower prices, more professional technical support and more in-depth after-sales service.
4S stores and automobile manufacturers form an automobile brand alliance, which represents automobile brand culture, embodies brand value, maintains brand loyalty, and establishes automobile brand awareness and credibility for automobile manufacturers.
Legal basis:
Measures for the administration of automobile sales
Article 7 The competent commerce department of the State Council is responsible for formulating policies and regulations on automobile sales and related service activities throughout the country, and guiding, coordinating and supervising the supervision and management of local commerce departments. The local competent commercial departments at or above the county level shall supervise and manage the automobile sales and related service activities within their respective administrative areas in accordance with these Measures.
Article 8 Automobile industry associations and chambers of commerce shall formulate industry norms, provide information consultation, publicity and training services, carry out industry monitoring and early warning analysis, and strengthen industry self-discipline.