Industry and Commerce 963 15 plays an important coordinating role between consumers and businesses. With the rapid development of social economy and the improvement of people's quality of life, the task of industrial and commercial coordination of 963 15 is becoming increasingly heavy. Especially in recent years, fake and shoddy goods have appeared constantly, and 963 15 will shoulder the heavy responsibility of economic police. There is an urgent need for a modern complaint reporting center. Modern petition center is based on highly developed information technology, and uses digital, analog, wired, wireless and other information collection and comprehensive means to collect all kinds of information such as voice, image, text, etc., and uses computer technology to provide convenient, intuitive and centralized operation means for petitioners to assist leaders in making decisions quickly and accurately.
The newly opened 963 15 has changed the backward way of manually answering and recording telephone calls in the past, and adopted a modern information management mode to integrate telephone answering, automatic entry, information collection and network, which can not only quickly answer questions raised by consumers, but also quickly solve complaints from consumers.
The intelligent supervision platform for report handling integrates the functions of receiving and distributing report clues, inquiring the progress of case handling, completing feedback, reporting reward management and related supervision and management, and provides standardized, unified, convenient and efficient services. People can report the infringement of intellectual property rights and the manufacture and sale of counterfeit and shoddy goods by calling the 963 15 hotline or through new media such as WeChat and Weibo.