A period of work ended before you knew it. Looking back on this extraordinary time, there are laughter, tears, growth and shortcomings. Let's sort out our past work and write a work summary. What are the characteristics of a good job summary? The following is a summary of my telecom work (6 general remarks) for reference only. Welcome to reading.
Summary of Telecom Work 1 Almost a year has passed. During my stay in Shenzhen Telecom Engineering Company, with the care and help of department leaders and colleagues, I successfully completed all the work and further improved my ideological consciousness. As a party member in China, I am always strict with myself according to party member's standards. Summarize my telecom work in Shenzhen so far, mainly including the following items:
1, ideological and political performance, moral cultivation and professional ethics. Can conscientiously implement the party's basic line, principles and policies, and learn political theory through newspapers and books; Learn the company's culture, ideas and development direction, love their jobs and be dedicated, have a strong sense of responsibility and dedication, take the initiative to seriously study professional knowledge, have a correct working attitude and be serious and responsible.
2, professional knowledge, work potential and specific work.
In March, I came to work in Shenzhen Telecom Engineering Company Network Branch as the equipment supervisor of the mobile communication business department, assisting the department manager to do all the work well. Mainly responsible for China Unicom gsm 16th phase and17th phase equipment installation project. Specific work materials include: signing contracts, business contacts, supervising the construction status of the construction team, ordering materials, making draft documents, and completing all the work required by the department management system on time. In order to do my job well, I am not afraid of trouble. I asked the leaders, learned from my colleagues and explored my own practices. Be familiar with the work of the department in a short time, clarify the procedures and direction of the work, improve your work potential, and form a clear working idea in specific work, so as to carry out the work smoothly and complete the work skillfully.
Since I joined the company, I have cultivated a sense of innovation with the goal of doing better, and I have completed the following work with my heart:
(1) China Unicom gsm 16, 17 main equipment and supporting installation contract and the signing of the second phase transmission network contract.
(2) Establish good business relations with the Equipment Department, the Planning Department of Guangzhou Unicom Company and the Network Department of Shenzhen, Zhuhai, Zhongshan and Huizhou Unicom Branch.
(3) Order engineering materials, register them in detail, and strictly implement company procedures.
(4) Complete other tasks assigned by department leaders seriously, on time and efficiently.
For the smooth progress and coordination of the department's work, in addition to doing their own jobs, they also cooperate with other colleagues to do their own jobs.
3. Work attitude and diligence. I love my job, can treat every job correctly and seriously, devote myself to my work, serve everyone enthusiastically, seriously abide by company discipline, ensure attendance on time, have not taken time off so far, make effective use of working time, stick to my post, need to work overtime on time, and ensure that the work can be completed on time.
4. Achievements, benefits and contributions of work quality. Make a personal work plan before starting work, give priority to completing all the work in time, achieve the expected effect, and complete the work with good quality and quantity. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, I have made great progress in my work, created a new situation in my work and made due contributions to the work of the department.
Summing up the work of eight months, although necessary progress and achievements have been made, there are still shortcomings in some aspects. For example, dealing with some details of the contract, individual work is not perfect enough, and needs to be improved in the future work. In the future work, I will seriously study the knowledge of mobile communication, improve the potential of official document writing, strive to make the work efficiency reach a new level in an all-round way, and make greater and more contributions to the development of the company and departments.
Summary of Telecom Work 2 During my two-month internship as a community administrator, I learned the installation and maintenance of optical fiber lines, ADSL lines and ITV with the masters of the development zone, such as Jin, Chen and Yang. They coaxed me and taught me some skills and experiences that I have painstakingly summarized over the years, which benefited me a lot.
In the installation of optical fiber, they instructed me how to use the operation method of combining the position distribution of network cable in the wall with optical fiber line to make the optical fiber access in the user's home as simple and beautiful as possible.
I was amazed at Jin Shifu's beautiful skill in winding fibers. I asked him for advice, and he said, "Imagine two connected optical fibers as a circle as much as possible, and make the big circle at the back into a small circle. Of course, this requires long-term accumulation. " I was told to practice in the conference room often during lunch break, so as to give full play to my best level in my future work.
In the process of installing ADSL lines, Master Yang said, "Remember when I tell you, and you will understand when I show you. You can really understand when you do it yourself." Master Yang took out his precious working time to let me ponder over my study and gave me some suggestions. After numerous corrections, I gradually understood. I am deeply grateful to them for their long-term guidance, advice, training and concern.
In the installation and maintenance of optical fiber and ADSL, every master has his own hard work, but the fly in the ointment is that they have defects in product marketing.
As the saying goes, life is rare and Buddha stinks. For the master of the post of community manager, sales is as difficult to understand as Buddhism. But in the face-to-face contact with users these days, I have several feelings about this. One: Let users recognize your people first, and then your products. During the installation, I must be careful and think of the users. In this way, they will have a good impression on me, and when I recommend the set meal to them again, they will certainly listen carefully. Because at this time, they recognized not a product but me. Two: try your best to have a good relationship with users. Use honorific words when contacting users by telephone, and be polite when visiting. The so-called reciprocity, I respect users, they will be polite to me. Then our relationship will change. When we met on the road, we greeted each other like friends. On the contrary, if I keep a straight face all day, like a customer owes me money, the user will ignore me. In today's era when human feelings prevail, relationships become extremely important, and personal feelings will be given when recommending products to customers.
Third; Be good at observing and prescribe the right medicine. Account managers sweep the streets all day looking for target customers, but it is difficult to see the real consumption level of customers and usually don't know what they really want. If marketers don't know what customers want, they will lose potential customers. Community managers are here to serve customers, and it is easy to know the economic situation of users through understanding the family layout. The so-called know yourself and know yourself, invincible, the marketing plan developed has a high hit rate and is easy to be adopted by customers.
The job of the community administrator is installation and maintenance, but I don't know if I can market during installation and maintenance. In such a good environment, the marketing performance is pitiful. I know there are too many places for community managers to strengthen in the future, but marketing is the first.
Summary of Telecommunication Work Since I was in charge of broadband dunning, I have persisted in studying business knowledge hard, constantly improving my work level, putting it in the first place, making full use of my spare time to learn all kinds of business-related skills, always keeping in mind the service policy of "customer first, honest service", insisting on user expectations is the eternal pursuit of Tietong, and user satisfaction is the fundamental concept of Tietong's survival, and winning the trust and support of customers with warm service attitude and excellent business level. My work is summarized as follows:
First, the basic situation of this month's work renewal:
This month, 274 households in Beier Road will renew their fees, including 23 households in potash fertilizer plants, 29 households in petroleum, and 56 households in public and private networks (that is, 5 digits, mainly railway employees). 166. The preferential policy of railway workers' special envoy introduced this month, with a monthly subscription of 60, has certain effects. Before we introduced this preferential policy, some families left the network and switched to telecommunications and Netcom.
Loss: Up to now, 23 sets were dismantled in March and 99 sets were dismantled in February, of which 12 was replaced by LAN, 49 sets were dismantled in June and 49 sets were dismantled in 10, of which 13 was used by oil users. Compared with the previous two months, the number of dismantlers decreased slightly this month. (See table below)
January, January, February and March
Loss Quantity Reasons for the loss of new users 499923 13 Oil users changed their LANs 12 Oil users changed their LANs Remarks Reasons for the loss:
1, the network speed is slow, and customers report that our network speed is slow. Another point is that the port we rent is from other places, and changing IP often annoys users.
2. The preferential measures of competitors are exciting. After the introduction and installation of broadband mobile phones, Telecom attracted many people. The fast speed and low charge of Netcom optical fiber also attracted the attention of many customers.
3. The service is weak, and some customers can't solve the problems in the first time, which leads to a lack of confidence in Tietong.
Second, some ideas at work
1. Grasp the advantages of its own resources, make full use of the advantages of Tietong's personal network, set up a Tietong game group, and drive the personnel of xxxx Railway Company, xxx Potash Factory, oil refinery and xxxx enterprises and institutions to play large-scale games, thus increasing the number of Tietong broadband users.
2. Carry out the activity of "Tietong has you in mind". Through this period of working contact with users, it is found that after users use Tietong's broadband, except for technical problems, they are only in contact with each other, and generally do not contact each other. The reason for the loss of some customers is that Tietong lacks the initiative to care about users, which leads to the loss of customers. The purpose of "You are in Tietong's heart" activity is to visit users regularly or send blessings on holidays and users' birthdays, so that customers can feel concerned and warm, thus retaining old customers and bringing new customers.
3. Internet speed and price are not the main factors for customers to leave the network. It is our aim to let customers know the advantages of Tietong and choose Tietong. However, I found that our publicity efforts were low and our coverage was narrow. It is suggested to increase publicity and service coverage.
4. Guide correctly. As far as I know, even China Telecom and China Netcom can't guarantee faster network speed during peak hours (every day and weekend 18 to 2 1). The key is that we lack correct guidance.
5. Service is the last word. The customer recognizes the service, and a few phone calls can't solve the problem. Users will definitely not choose you next time, so deepen the service and further enhance the service awareness of Tietong people.
Third, the next work plan
1. Cooperate with company leaders and colleagues, further enhance the service concept, and earnestly complete all the work arranged by the leaders. Second, continue to strengthen the study of theory and professional knowledge, broaden their knowledge and give full play to their abilities in their jobs. Serve the company and users with full enthusiasm. The third is to strengthen the organization of the work. Working in a monotonous way for a long time will easily lead to fatigue and affect the quality of service, and strengthen the reasonable arrangement of future work. Put an end to mistakes in work.
In the future, I will be full of service enthusiasm, skilled business skills, in line with the purpose of serving customers and society, strengthen service functions, improve service means, repay customers with quality services, devote myself to my work with greater enthusiasm, make persistent efforts and strive for good results.
Please correct the shortcomings summarized above.
Summary of Telecom Work In the first half of 20xx, the marketing department made some adjustments. I am in charge of computer and power supply (civil engineering). After the job adjustment, I am only responsible for power supply (civil engineering). After the computer is adjusted, other colleagues will follow up, and I will cooperate with the existing problems after the handover to deal with them in a timely and effective manner.
Due to the lag of bidding for the main business in the second quarter, the contract signing in the whole second quarter was affected. Before the bidding results came out, I had learned from the management that there were more than two million contracts signed for the second time, and there was no need to sign a civil contract for the time being. In June, after the results of winning the bid in the second quarter were announced, the power supply specialty had signed four contracts in time. At the same time, the management was consulted on the new contract in July. While understanding the customer information, we also made a customer satisfaction survey. The main business managers are satisfied with the evaluation of our company's personnel and services, but our company's innovation ability is not enough in terms of competitiveness, and we still need to improve in this respect. Especially the current project manager system, as a marketing manager, we should actively cooperate with the project manager to solve the worries of the owners.
In the implementation of the project manager system, the work of the marketing department is not only signing contracts, visiting customers, and investigating satisfaction. I need the marketing manager to cooperate with the project manager. Since the job adjustment, I am not familiar with the application of funds and accounts receivable, I don't know where to start working, and I am worried about whether I can do a good job. With the help of my colleagues, I constantly improve my own shortcomings and strive to do my job well.
Summary of Telecom Work 5 20xx is the third year that I entered the wireless maintenance center of Zunyi Telecom Company. During this year, with the great help of my colleagues in the wireless center and the careful guidance of the leaders, I gained a lot of valuable experience in my work. At the end of the year, it is very necessary to sum up the work in the past year and improve the work in the future.
Daily network optimization work
In daily work, optimization begins with finding problems. Through the daily index analysis of equipment CNO2 and network optimization platform, as well as the TOPN analysis of various KPI indicators, the communities with abnormal indicators can be found in a targeted manner. Handling this event includes various means, such as system optimization and RF optimization. One of the main ways to find problems is through user complaints, which is also a major aspect. In this way, through the direct perception of users, we can judge the possible problems in our base station, the weak links in the communication network, the areas with poor coverage, and also the users' questions about various charges. These problems need to be solved in many ways, including the adjustment of base station antenna feed system, the modification of system parameters on BSC, and the configuration of border roaming data. Until users are satisfied with our network. Among them, as of June 165438+ 10, there were 226 roaming complaint service forms involved in handling the service guarantee system. Submit 45 acceptance confirmation forms to the excuse department of provincial companies, and deal with border roaming complaints in time. It is the most important and important means to improve the quality of our network by finding and solving various problems.
Special network optimization work
Annual group evaluation is the top priority of our private network optimization and a microcosm of our Zunyi CDMA network quality. In May and June this year, I completed the work of the high-speed rural project team that I was responsible for, and contributed to the smooth passing of the review. In the evaluation of the first half of the year, I was responsible for the test of 10 rural point in the high-speed rural project team, and conducted the preliminary tests of Lanhai Expressway and Zunchi Expressway in Zunyi area, and analyzed the test data, and put forward the solutions to the problems. Especially in Honghuagang Tunnel without signal coverage, it is planned to use wireless repeater to solve the coverage. Debugging and testing were carried out in the tunnel many times in the early stage, and the problem of no coverage was successfully solved. On the day of the evaluation, the security of the tunnel entrance was guarded, so that the Honghuagang tunnel without signal coverage passed the group evaluation smoothly.
In the second half of the year, I also participated in the work of the high-speed rural group. In the early stage, I conducted a diagnostic test on three expressways in my jurisdiction. With the continuous improvement of transportation infrastructure in Zunyi, the mileage of expressway in Zunyi is also increasing. The bottom-up test mileage of this online review has reached 1.600 km. Through the bottom-up test, the problems found were dealt with, which ensured the smooth passing of expressway evaluation. In rural evaluation, * * * tested 26 rural towns and villages. In this year's group evaluation, there is great uncertainty in the choice of rural spots, which puts forward higher requirements for our own network. We can't choose good points in advance to provide evaluation, but we need the average level of the whole network to have quality. Combined with our previous work to improve the network quality, we conducted a diagnostic test on the local important towns in Zunyi, aiming at finding and solving problems, improving the network quality and giving users a better experience. Through the evaluation of the group, we can expose many problems that we didn't pay attention to in our daily work, make our work more standardized and find the focus of our work. Evaluation is not an end. That is, we should pay more attention to the overall quality of our network and do it bit by bit.
In the third quarter of this year, the wireless center also conducted a network optimization specifically for xx county in Zunyi, and tested the counties of Qing Yu, Meitan, Renhuai and Tongzi with colleagues, and also tested the roads leading to counties in Zunyi. This private network optimization is the first large-scale synchronous test of voice and 3G data centered on the county seat, which provides a detailed basis for us to grasp the network situation of the county seat and make relevant investment in optimization construction. Together with colleagues, according to the analysis of test data, the radio frequency optimization and system optimization of related base stations were carried out, and the site investigation was carried out in the area where construction was needed, and the construction department of the company was informed.
Shortcomings and prospects
In this year's work, I found that I still need to learn a lot, and I still need to strengthen the study of theoretical knowledge, especially the ways and means to solve problems from excellent colleagues around me. At work, the main purpose of communicating with your work partner should be to finish the work, constantly put yourself in the other person's shoes and consider the problem from the other person's point of view, and you will find that there are various ways to solve the problem. Make a profound summary of the mistakes you made in your work and improve yourself by finding out the shortcomings. In the new 20xx year, I will continue to strengthen my study, especially the rapid development of communication networks. In recent years, it is quite possible to upgrade the 4GLTE network, so I need to know new knowledge in time. Daily network optimization work should constantly sum up and think, improve the effectiveness of the work, and improve our network quality through continuous in-depth improvement of the work. I believe that under the correct guidance of department leaders, we will do our own work together with our colleagues to make the best CDMA network.
I feel very happy and lucky to work and live in such a collective environment in my third year in the department. With such excellent colleagues around, I can gain a lot. In the busy work of the department, the department leaders have given careful guidance to their own work, and colleagues around them can provide the greatest help to themselves. Their work this year is inseparable from everyone's cooperation. I would like to express my sincere thanks to the department leaders and colleagues!
Summary of Telecommunication Work 6 My name is xx, and I graduated from xx University. It has been nearly three months since I joined the company in 20xx 10. During these three months of work and study, I have come into contact with many people and things. While rejoicing in my growth, I also know that I still have many shortcomings to correct. Since I entered the company, with the guidance and training of leaders at all levels and the care and help of my colleagues, I have made certain achievements in thought, work and study, and my overall quality has also improved to a certain extent. Now I will make a brief summary report on my thoughts, work and study in the past few months.
With the enthusiastic guidance and help of company leaders and colleagues, I quickly got familiar with the basic situation of the company, mastered all kinds of business knowledge necessary for daily work and the basic operation of BSS system, and laid a good foundation for future work. Broaden the knowledge, exercise the ability, but also learn some work experience and adapt to this job. Since the probation period, I have completely entered the work role and really stood in this position. During this period, the company held a lot of training, which gave us the opportunity to learn more business knowledge and marketing skills, and use what we learned to solve the problems in our daily work, and also found out the shortcomings and gained new nutrition.
In daily work, on the one hand, strictly abide by the company's rules and regulations, consciously abide by the work system, and do not be late or leave early; On the other hand, be proactive and work hard; While completing the work assigned by the leaders, I actively learn from my old colleagues in the hall, learn modestly in the process of work, and improve my ability in all aspects. Now the company's trend is 3G, and 3G is also the company's future development trend. Therefore, in our daily work, we also focus on the development of 3G, and at the same time, we don't forget to learn the business knowledge of the old brand of 2G. On the one hand, I study business knowledge hard, on the other hand, I am familiar with all kinds of mobile phone terminals. The company's Iphone and music phone phones always keep in touch. At school, I always thought I was doing well. Once I come into contact with reality, I find I still have a lot to learn. At this time, I really realized the meaning of "endless learning". This requires continuous understanding and continuous learning at work in order to do everything well. In the future work and study, I will always pay attention to my own shortcomings, strive to overcome them, consult modestly, strengthen my comprehensive quality, constantly improve my working ability, treat every customer sincerely and complete other tasks of the company.
Customer satisfaction, our pursuit, customer smile, our wish. Unicom has given us a brand-new world. We are the brightest stars. Let us give full play to our light and heat in our ordinary posts.
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