I. Introduction to 12368
The Beijing Higher People's Court said at today's press conference that the 12368 platform consists of the general platform of the Higher People's Court and the platforms of various courts, and the agents and consulting judges provide five kinds of litigation services.
1. Provide the public and the parties with procedural and transactional litigation information consultation, such as the direction instructions, jurisdiction provisions, filing conditions, litigation fee standards, and the writing format of litigation documents of the courts in the whole city.
2 to assist the parties and their agents to contact the judge to undertake, and to smooth the communication channels between the parties and the judge;
3. After confirming the identity information or case inquiry password, provide the caller or entrusted agent with the process information of the case.
4. Receive and record the case complaint information and discipline inspection and supervision notification information reflected by the caller, and hand it over to the responsible department and the company for handling;
The fifth is to collect the opinions and suggestions of the society on the work of the courts in the city.
Second, use the 12368 judicial service hotline
The parties or their agents may directly call the judicial service hotline 12368, or visit the portal website of Gongshu District People's Court in Hangzhou 12368 by e-mail, and after providing relevant identity information, request to provide all services in Article 3 of this Guide. However, if the parties need to know about the undisclosed trial information on the Internet, the court can provide services after password verification. Therefore, please keep your incident consultation password safe. If the password is leaked and someone else impersonates you, please bear the consequences.
In addition, violations of discipline will be reflected in the discipline inspection and supervision department. The problem of breaking the law should be solved by legal means. For example, if the prosecution is not accepted, the judge can cancel the trial appealed to the higher court by ruling, and judge it as illegal trial or perverting the law. The court can apply for enforcement and can report it to the procuratorate at the same level. If the court does not implement it, it should report to the president and implement it as soon as possible. However, the complaint must first provide as much evidence as possible. Those who shirk their responsibilities for the work of government departments can report to the local county and city commission for discipline inspection and supervision. If there is a superior in directly under the authority, you can also complain to the superior in your institution.