Job responsibilities 1: Job responsibilities of customer service personnel 1. Seriously implement the company's sales management regulations and implementation details, and strive to improve their own business level.
2. Actively complete the work objectives stipulated by the company or promised by the department.
3. Provide customers with active, enthusiastic, satisfied and thoughtful services.
4. Provide business consultation for all kinds of customers of the company.
5. Collect customer information and user opinions, and put forward suggestions to improve the company's image.
6. Be responsible for the management, classification, sorting, filing and safekeeping of the company's customer data, company documents (duplicates) and dealer contracts (duplicates).
7. Assist front-line departments to do a good job of on-site customer reception and telephone return visit, timely convey customer information and properly handle it.
8, responsible for answering customer complaints phone, make phone records.
9. Complete other tasks temporarily assigned by superior leaders. Responsibility 2: Job responsibilities of customer service staff.
1, responsible for assisting the customer service assistant at the front desk on duty to receive the owner's visit, accept the decoration application and various accreditation services;
2. Responsible for the internal affairs of the department and the drafting, printing and distribution of various documents;
3. Be responsible for summarizing and reporting the monthly material demand plan and monthly material consumption report of the department;
4, responsible for the establishment and management of the department's work data files and business records;
5. Collect and sort out laws and regulations related to property management;
6. Responsible for sending and receiving letters and registering them.
7. Assist the supervisor to prepare relevant statistical reports of the department.
8. Complete other tasks assigned by superior leaders;
Job responsibilities 3: Job responsibilities of customer service personnel 1. Accept customer inquiries, record customer inquiries and complaints, and give feedback to customers according to the corresponding process;
2. Be able to find the needs and opinions of calling customers in time, and record and report them.
3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;
4. Good work execution, and work or related operations are carried out in strict accordance with specifications and processes;
5. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement;
6. One-stop solution to customer needs, providing customers with a full set of consulting and card purchase services.
Job responsibilities 4: Job responsibilities of customer service personnel 1. Responsible for assisting the department manager to organize the department staff to carry out daily work according to the requirements of the department to ensure the quality of the company's service.
2. Be responsible for the controlled distribution and management of service-related documents.
3. Be responsible for organizing the reception and handling of the owner's complaints, keeping work records, understanding the authenticity of the incident, coordinating the follow-up and handling of the incident by various departments and regions, and finally understanding the complainant's satisfaction with the incident handling in a closed loop.
Iv. Organize department personnel to classify, summarize and count the opinions, complaints and suggestions of the owners, report the analysis to the company once a week, and notify relevant departments and regions to implement improvement measures once a month.
Verb (abbreviation for verb) organizes customer visits in various regions. Responsible for organizing regional community cultural activities, service quality evaluation and customer survey and measurement.
Six, responsible for the work inspection of each position in the department, responsible for organizing the training of department employees, and conducting case training once a week.
Seven, responsible for the supervision and inspection of the implementation of the logo in this area.
Eight, responsible for checking the accuracy of the department's computer customer information, to ensure the normal operation of the computer system and access system.
Nine, supervision and inspection of the implementation of quality planning activities, responsible for organizing, coordinating and implementing the new site construction work.
10. Regularly publicize the laws and standards related to property management to the owners/tenants, and guide the owners to solve the complaints legally and reasonably.
Eleven, the application and popularization of data statistics, organize inspection and supervision of preventive and corrective measures.