Reception Plan 1 1. Preparation before the meeting
1, organize the meeting team, and define the job responsibilities. Large-scale meetings also need to make detailed meeting work plans.
2. Send a meeting notice. Including the name, content, duration, time and place of the meeting and the scope of participants.
3. Print the meeting schedule, arrange the meeting procedures, and formulate matters needing attention.
4, large meetings should be grouped and put forward the convener of the group, the discussion place.
5. Print meeting vouchers for large-scale meetings. Such as time cards, time cards, work permits, invitations, etc.
6. The venue layout and venue layout should fully reflect the meeting atmosphere.
(1) Hang the emblem, emblem and flag board.
(2) Set up the rostrum, implement the leadership of the rostrum, arrange seats, set up the speaking seats, visiting seats and microphones to ensure the sound effect.
(3) Determine the layout of the conference table, clearly divide the sub-conference area and define the participants.
(4) Ensure that the lighting, ventilation, recording, video recording and air conditioning equipment are complete and effective.
(5) Place suitable flowers.
7. Post-service. Large-scale meetings should make detailed arrangements for accommodation, car use, medical care, culture and entertainment, security, etc.
8. Make preparations for speaking, voting, awarding prizes and taking photos at the meeting.
9, check the preparations for the meeting or report to the leadership.
Second, the conference organization and service work
1, the meeting staff arrived at the meeting place 1 hour in advance, and repeatedly checked the preparation of the meeting place.
2, do a good job of meeting sign-in, material distribution.
3. Check whether the leaders and spokespersons of the rostrum are here.
4. According to the predetermined plan, organize the participants to sit from front to back.
5. Maintain good order at the meeting place. 5 minutes before the start of the meeting, close the door of the meeting place, the participants will be seated, and irrelevant personnel will leave; Turn off your cell phone during the meeting. Generally, it is not allowed to find someone, and irrelevant personnel are not allowed to enter the venue.
6. Take minutes of the meeting and write a brief.
7. organize photos.
8. Book cars, boats and air tickets for the participants.
Reception plan 21. Inspection time:
20xx101Friday morning, October 23rd.
Second, check the content:
Organization and deployment of home appliances to the countryside, supervision of home appliances to the countryside, audit and distribution of subsidies for home appliances to the countryside and implementation of safeguard policies.
Three. inspector
Member of the Party Group and Deputy Director of the Board of Directors of Zhao Supply and Marketing Cooperatives.
Vice Minister of Economic Development and Reform Department of Kong Peicong Supply and Marketing Company
Fei Quanfa, Director of Policy Coordination Division, Comprehensive Department of Ministry of Commerce
Director, Supervision and Spot Check Division, Product Quality Supervision Department, AQSIQ, Gao Jianzhong
Wang Li, Director of Electrical Appliances and Consumer Goods Division, Second Division of Industrial Standards, National Standards Committee
Zhao Weiquan, Director of Economic Development and Reform Division of Supply and Marketing Company.
Yao, Deputy Director of the General Office of Ying Chao Provincial Government.
Zhao, Vice Minister of Commerce
Deputy director of Korean finance department
Zhang Hongbin, Deputy Inspector of Finance Department.
Deputy Director of Supply and Marketing Cooperative of Liu Xiaoqi Province
Four. escort
It is proposed to invite the leaders in charge of the municipal government, the Secretary-General in charge of the municipal government and the principal responsible comrades of the Municipal Bureau of Commerce and Trade, the Finance Bureau, the supply and marketing cooperatives and the Quality Supervision Bureau to participate.
Verb (abbreviation for verb) route:
08: 15 Xi 'an accompanied the inspectors to gather at Sofitel Hotel and invited the leaders of the municipal government to meet with the inspection team.
At 08: 30, Xi 'an and his party went to Yanliang by van.
Arriving in yanliang district at 09: 50, the leaders of yanliang district Municipal Government, the deputy heads in charge and the heads of relevant departments will wait at the expressway exit in advance.
/kloc-0: 00 to Terui Household Appliances Co., Ltd. for inspection.
/kloc-0: 0: 20 Go to Wanhui (Xuefeng) Appliance Store for inspection.
/kloc-0: 0: 40 Go to the conference room of Xifei Hotel to discuss. It is planned to invite the deputy mayor in charge to preside over the meeting, and the district head of yanliang district and the person in charge of Haier Company will report the work of home appliances going to the countryside respectively.
1 1:40 Xifei Hotel for dinner.
Division of work of intransitive verbs:
(a) the general office of the municipal government is responsible for the organization and coordination of inspection activities and the arrangement of inspection vehicles, notify relevant departments and contact Xi TV station, daily newspaper and evening newspaper.
(2) The Municipal Bureau of Commerce and the Municipal Finance Bureau are responsible for preparing the application materials for Xi 'an home appliances going to the countryside.
(3) The yanliang district Municipal Government is responsible for the report materials of home appliances going to the countryside in this area, and arranges discussion meetings and meals.
At present, XXX scenic spot has entered the early warning period of forest fire prevention. With the coming of May Day holiday, XXX scenic spot will welcome a large number of leisure tourists and go on road trip vehicles, and the situation of forest fire prevention is very severe. In order to do a good job in the tourist safety reception and forest fire prevention during the May Day holiday in the scenic spot, ensure the personal and property safety of tourists and workers and the safety of the scenic spot, and realize the four unified goals of "safety, order, quality and benefit", this scheme is specially formulated.
I. Organizational structure
In order to effectively strengthen the leadership of tourism safety reception during the May Day holiday in 20xx scenic spot, a leading group for tourism reception safety was established.
The leading group is responsible for the overall organization, coordination, supervision and inspection of all the work in the scenic spot during the small holiday. There is an office under the Protection Management Section of the management office, and XXX is responsible for the daily work. The leaders and personnel on duty should be on duty for 24 hours, and the communication tools of the members of the leadership team must be kept open for 24 hours during the small holiday. All business units in the scenic spot should also set up corresponding tourist reception working groups, formulate emergency plans for reception and response to emergencies, and implement the personnel on duty and the leaders in charge. Relevant responsible personnel must stick to their posts and strictly abide by the duty discipline.
Second, the work priorities and measures
Effectively ensure the safety of forest fire prevention in scenic spots, and assist relevant departments at the county level and scenic business enterprises to do a good job in road traffic safety, special equipment and entertainment facilities safety, food hygiene safety and personal and property safety in scenic spots; Effectively improve the service quality of scenic spots, ensure a beautiful environment, good order and high quality service, and establish a good internal and external image of XXX National Forest Park.
(1) Pre-holiday safety inspection. On April 29th, XXX carried out a major investigation of potential safety hazards in the scenic spot, including forest fire prevention, road traffic, entertainment facilities and equipment, special equipment, food safety and fire safety.
(2) Forest fire safety in scenic spots
1, forest fire prevention responsibility is implemented. XXX is responsible for further improving the forest fire prevention scheme in the scenic spot. XXX Company is responsible for forest patrol in scenic spots; Each business unit in the scenic area is responsible for the forest protection inspection work in their respective regions.
2, to carry out forest fire prevention publicity. XXX mobilized propaganda vehicles to carry out forest fire prevention tour propaganda in scenic spots; XXX Company is responsible for issuing forest fire prevention reminder cards to tourists entering the mountain at the entrance of the scenic spot; Each business unit is responsible for promoting forest fire prevention to the guests who have settled in, and placing warm warning cards for forest fire prevention in the front desk and guest rooms to ensure that the awareness of forest fire prevention is deeply rooted in the hearts of the people.
3. Strengthen the construction of patrol team. The first is to enrich the forest protection team. Each business unit is responsible for decomposing the patrol tasks in the area under its jurisdiction into each ranger, signing a patrol responsibility letter, clearly dividing the scope of responsibility, and ensuring that everyone is responsible. The second is to enrich the emergency firefighting team. There are 8 emergency fire fighting teams in the scenic spot, with a total of 135 people, including 47 from XXXXXX company, 20 from XXX company, 22 from XXX hotel, 5 from XXX hunting ground, 2 from XXX company 12, and 65438+ from XXX company.
4. Strengthen the control of on-site fire source. XXX Company is responsible for preventing tourists and villagers from using fire in the field at the entrance of the scenic spot, XXX tent camping area, XXX camping area, XXX reception center, XXX, grassland and other important sections. Post a "fire ban order" in a conspicuous position to warn people entering the mountain; Set up forest fire prevention checkpoints at the front door box office, back door box office, XX and important intersections in the scenic spot; There are 1 fire storage boxes at the ticket outlets at the entrance of the scenic spot to store lighters, matches and other fire sources for tourists entering the mountain; Hotels and XXX farmhouses prohibit the sale of lighters, matches and other kindling. It is forbidden to use fire in the wild. If you see smoke, you must investigate it. If you see a fire, you must investigate it.
5. Enrich the reserve of fireproof materials. XXX is responsible for mobilizing X forest fire prevention propaganda vehicles (including X from XXX Company), equipped with X water pumps, X high-energy water guns, XX typhoon fire extinguishers, XX chain saws, XX iron brooms, XX machetes, X fire bombs and X forest fire prevention combined tools; Each business unit in the scenic spot is responsible for preparing corresponding fire-fighting materials to ensure preparedness.
6. Strengthen the duty patrol system. XXX。 Each business unit in the scenic area implements a 24-hour duty system, with the duty leader giving on-site command, the duty personnel sticking to their posts, and the emergency team standing by for maintenance.
Smooth communication and smooth information. Once a fire breaks out, immediately start the forest fire prevention emergency plan and mobilize the emergency firefighting team in the scenic spot to put out the fire.
(3) Road traffic is safe and smooth. County XXX company is responsible. Formulate and improve the traffic work plan, implement personnel and materials, and ensure the safe and smooth road traffic during the festival.
(four) to maintain the order of the tourism market. XXX town industrial and commercial office is responsible for, XXX and XXX company cooperate. Strengthen market inspections, conscientiously do a good job in the market management of scenic spots, prohibit illegal acts such as bullying the market, short-tailing, selling fake and shoddy goods, defrauding tourists, further standardize the business activities of renting horses, severely crack down on unlicensed "wild horses", and strictly prohibit soliciting customers, driving up market prices and vicious competition, and fully safeguard the good order of the tourism market.
(5) Safety of entertainment facilities. All amusement project business units must arrange professionals to conduct a comprehensive and thorough inspection and maintenance of business facilities and equipment before April 29 to eliminate hidden dangers and suspend business for rectification if they do not meet safety requirements. Amusement items that should be inspected but not inspected shall not be operated; Formulate practical safety emergency plans, amusement places should set up obvious amusement instructions, inform the operating rules and risk factors of related amusement projects, strengthen the safety management of tourists during their amusement, provide timely assistance to tourists who are accidentally injured in amusement activities, and properly handle related matters.
(six) special equipment, fire control and food hygiene and safety. All business units should focus on special equipment safety, fire safety, drinking water and other food safety management. It is strictly forbidden to sell wild animals, wild fungi and expired food to tourists to prevent food poisoning.
Three, the management office on duty arrangement (see table)
Article 4 of the reception plan 1. Guiding ideology
We will fully implement the spirit of the 18th National Congress of the Communist Party of China and the Third and Fourth Plenary Sessions of the 18th Central Committee, follow the policy of "meticulous organization, careful arrangement, implementation of responsibilities and strengthening coordination" set by the State Council, and earnestly do all the preparatory work in the spirit of being highly responsible to the people to achieve the four unified goals of "safety, order, quality and efficiency".
Second, organize and lead.
In order to strengthen the organization and leadership of holiday tourism, after research, it is decided to set up a leading group for holiday tourism reception in the 20xx Spring Festival. The list of leading group members is as follows:
Team leader: Li Chao, director of the Management Committee.
Executive Deputy Head: Xu Bingchao, Party Secretary of the Scenic Area.
Deputy Head: Zhou Chengqian, Deputy Secretary of the Party Committee of the Scenic Area and Deputy Director of the Management Committee.
Gong Xiaoyi, Deputy Director of Management Committee
Shi Lei, Deputy Director of the Management Committee.
Zhang Yongqiang, Deputy Director of the Management Committee.
Deputy Director of Deng Management Committee.
Zhao Hucheng, secretary of the discipline inspection commission of scenic spots
Member: Director of Finance Bureau, Deputy Secretary of Party Committee of Huaguoshan Scenic Area and Deputy Director of Management Office, Xu Detian.
Director of Jiang Tourism Development Board
Ma, director of office
Chairman of Wang trade union
Miao Minghui, Director of Science, Technology and Economic Development Bureau and Director of Safety Supervision Bureau
Wu Yuling, Secretary for Social Affairs.
Party Secretary and Director of Zhu Wanyu Scenic Area Management Office.
Xu Hengxi, Secretary of the Party Working Committee of Yuntai Street
Jiang Yao Kenan, director of Yuntai Forest Farm
Director of Pangchaoyang Forest Farm
Lei Bin, Party Secretary and Director of Scenic Public Security Bureau.
Bao, the captain of the scenic urban management brigade.
Li Hongru, Director of Industrial and Commercial Branch of Scenic Spot
The leading group consists of an office and a working group, which are responsible for daily work. The office is located in the Tourism Development Board, and the director of the office is Gong Xiaoyi, who is responsible for organizing and coordinating the work.
Three. Key work and related requirements
(1) Strengthen tourism safety.
1. Strengthen safety education and guidance. All units should adhere to the guiding ideology of "no safety, no tourism", take a highly responsible attitude towards the vast number of tourists, and strengthen safety education for front-line service personnel, travel agencies and tour guides according to the characteristics of "Spring Festival" holiday tourism, improve safety awareness, implement safety responsibilities, and enhance the ability to identify and deal with emergencies; Strengthen the safety of tourism teams, improve the level of safety prevention and control, and ensure the safety of team tourism.
2. Strengthen early warning and emergency preparedness. Relevant departments should further strengthen cooperation, do a good job in monitoring and early warning, information communication and travel tips, and promptly warn potential risks that may affect travel, such as traffic congestion and bad weather. All units should carefully formulate emergency plans, improve emergency mechanisms, strengthen emergency duty, enhance emergency response capabilities, and ensure timely and effective response to various emergencies.
3。 Strengthen the safety supervision of key links. All units should strengthen supervision and inspection, especially the dynamic safety inspection of sightseeing facilities, tourist passenger vehicles, restaurants, safety facilities, wet roads and so on. , in a timely manner to eliminate all kinds of security risks, enhance the ability of security. The relevant units shall, according to their own characteristics, formulate special safety work plans in time, with complete safety facilities, smooth emergency evacuation routes, plans, precautions and preparations in place, and report to relevant departments in time in case of emergencies.
4。 Strengthen fire safety management. All units should earnestly implement the fire safety responsibility system, do a good job in fire safety training and fire drills for firefighters, ensure that fire control facilities and equipment are in good condition and effective, and the safe evacuation passages are smooth, and make up for fire safety loopholes in time. All towns and villages should strengthen the management of forest fire prevention and mountaineering outings, do a good job in the formulation and improvement of emergency rescue plans in the field, and require ecological rangers to strictly control mountain passes, strictly investigate fires, and strictly investigate people entering the mountains to prevent forest fires and tourists from getting lost in outings.
(B) standardize the holiday tourism market order
1。 Strengthen coordination and cooperation and carry out joint law enforcement. All units should continue to strengthen the regulation and guidance of the holiday tourism market to ensure a harmonious, civilized and orderly tourism market environment. Focus on the management of the tourist environment and order in Huaguoshan Scenic Area and Wan Yu Scenic Area where tourists are concentrated, intensify market rectification, and give full play to the advantages of the joint law enforcement team.
2。 All tourist units are honest and trustworthy, and improve service quality. All tourism organizations carry out honest and trustworthy quality service activities, standardize tourism business practices, improve the quality of holiday tourism services, put an end to unlicensed employment, cheat customers, guide civilized services, put an end to stalking, shopping fraud, forced trading, illegal occupation of roads, asking for tips and other illegal acts, purify the tourism consumption environment, improve the quality of tourism services, effectively protect the legitimate rights and interests of tourists, and improve tourist satisfaction.
3。 Improve and standardize the signs of complaints in scenic spots, and establish an emergency working mechanism for handling complaints. Announce the telephone number of tourist complaints to the public, and send personnel familiar with the business on duty to accept tourist complaints at any time, simplify the procedures quickly and effectively when dealing with emergencies in tourist complaints, and implement key supervision on key units.
(C) improve the management level of tourism standardization
All members of the leading group should bear in mind the purpose of service, enhance their sense of responsibility and overall situation, and scientifically coordinate the reception work during the Spring Festival holiday. According to the characteristics of Spring Festival tourism activities, we should improve the management, coordination and service level in public service, information release, statistical prediction, publicity and promotion, consumer guide, system guarantee, etc., so as to promote the economic and social benefits of the Spring Festival holiday.
The propaganda department should pay attention to the news propaganda work of holiday tourism, give priority to positive publicity, publicize and report the holiday tourism market, tourists' rational consumption and civilized tourism during the Spring Festival, and create a happy and peaceful holiday tourism atmosphere.
(four) timely disposal of emergencies and submit all kinds of information.
1. Earnestly complete the statistical report of tourist reception.
Each scenic spot shall designate a special person to be responsible for the statistics of the reception data of the Spring Festival holiday, and submit the reception table of the scenic spot for the Spring Festival holiday to the office of the leading group before February 24, 20xx 18; 20xx Submit the comprehensive information of the tourism work of the unit during the Spring Festival in writing before February 26th18th (the materials should include: basic information, main work, safety production, characteristics and analysis of tourism reception, typical cases during holidays, existing problems and suggestions, and next work plan, etc. ).
2, conscientiously do a good job of emergency duty and emergency report.
All relevant units should continue to improve the holiday safety emergency work mechanism, and the personnel on duty should stick to their posts 24 hours a day to ensure smooth communication; Major situations, accidents and problems that need to be coordinated and solved shall be reported to the office of the leading group for tourism reception in a timely manner.
Please submit the duty list of Spring Festival and the names and mobile phone numbers of holiday tourism statisticians in various scenic spots to the office of the leading group before going to work on February 16.
Contact: Bing Xu
Telephone (fax): 85726627
E-mail: xxxxxxxxxx
Reception Scheme Chapter V Customer Visiting Reception Scheme
Official documents and letters
Name of controlled state of customer visiting reception scheme
figure
Executive Department, Supervision Department and Textual Research Department
I. Purpose
In order to promote the company's public relations and expand the publicity effect, the company set up a reception department to receive customers visiting the company from all over the country.
Second, the classification of customer visits.
Customers visiting our company can be roughly divided into four categories, as shown in the following table.
Customer classification customer description
General customers temporarily decide to visit the company because of business needs.
Important customers have frequent business dealings with the company. The purpose of the visit is to learn about the company's new products and production bases, or to learn management experience and communicate with the company in order to further expand cooperation.
Key customers are important partners of the company. In order to make a strategic alliance or inspect the company's production and operation, we came to visit the company.
Organs, organizations, colleges, schools or social organizations agree to visit the company, or domestic and foreign government officials, celebrities and heads of major enterprises are approved by the company to visit the company.
Third, the way of reception.
1. Ordinary customers
In principle, the company does not receive customers with less than 5 people, nor does it send special personnel to follow up and explain, nor can it visit important production plants of the company.
2. Important customers
(1) customers need to make an appointment application five days in advance and fill in the appointment application form (as shown in the following table), and then the reception department is responsible for arranging special personnel to accompany and explain.
Application form for booking a visit
Name of visiting customer, visiting time
Number of visitors contacted
Contents of visit □ Factory area
□ production workshop
□ Logistics Center
□ Technology Center
□ R&D center
□ Finished product center
□ Marketing Center
□ experimental center
□ Others
Person in charge of company instructions
Visitor Pass □ Factory ×
□ Production workshop ××
□ Ten logistics centers
□ Technology Center ×
□ R&D center ×
□ Finished product center ×
□ Marketing Center ×
□ Experimental Center ×
□ Others ×
Description: Please explain the places that the company is not allowed to visit, and no visit permit will be issued.
(2) Hospitality
The reception room will provide refreshments and company souvenirs for all visiting groups.
3. Big customers
(1) After receiving the information from relevant departments of the company, the reception department needs to make preparations for reception in advance.
(2) The reception department carefully analyzes the purpose and needs of visiting important customers, and makes explanations and drills in advance.
(3) When visiting, treat with cakes, coffee, cold drinks or other ways notified by the company, and be accompanied by senior staff of the company.
(4) The reception department should also prepare lunch or dinner for the company's important leaders and big customers.
4. Organs and organizations
(1) If it is a government school, the reception department will be responsible for it, and special personnel will be arranged to accompany it.
(2) If it is a government official or celebrity, the reception department is responsible for visiting and explaining, and other matters are handled by the administrative department.
Fourth, visit requirements
1. The receptionist must first report the visit plan to the relevant departments to obtain the visit certificate. No one is allowed to visit without a certificate.
2. Unauthorized visitors will refuse to visit and lead visitors without authorization, which will be punished as revealing business secrets.
3. Visitors are not allowed to take photos except those specially authorized, and they are euphemistically explained by the accompanying staff.
Compilation date, review date and approval date
Number of modification marks, modification date