1, customer service is busy: during the peak consultation period, the peak registration period or when students consult more, the customer service of the driving school will be very busy. Customer service can't reply to all messages in time. Customer service handles multiple conversations at the same time, and also misses some messages.
2. Lack of effective communication mechanism: There is no automatic reply or quick reply mechanism for driving school customer service, which makes it impossible for customer service to reply messages quickly when it is busy. Poor communication between customer service and students will also lead to students' problems not being solved in time.