1. The customer may not receive the call for some reasons, such as bad cell phone signal, dead cell phone and so on. In this case, you can consider calling the customer several times, explaining the situation with short messages or messages, and asking the customer to reschedule the meal delivery.
2. The customer may not be able to answer the phone in time for personal reasons, such as suddenly having something to deal with or going out. In this case, we can explain the situation in a short message or message and ask the customer to reschedule the delivery time.
3. The customer may be malicious. No matter how he calls, he doesn't answer the phone, or even threatens to give a bad review after answering the phone. In this case, we need to keep calm, record each other's words and behaviors, and then make complaints and appeals to the Meituan platform.
The key to the success of the US Mission's bad review complaint lies in providing evidence. We can prove our workflow and service quality by providing order records, delivery records and feedback records. At the same time, we should also pay attention to expressing our sincerity and attitude in the complaint, so that the Meituan platform can recognize our complaint.
In short, we need to remain calm, provide evidence, express sincerity and attitude towards the bad review complaints of Meituan, and let the platform recognize our complaints.