How to reply to the bad reviews of Tik Tok buyers?
1. Bad reviews caused by poor customer service attitude:
1. Honey, I'm really sorry. Because customer service faces a lot of customers, it is really hard and impetuous. I severely criticized him for this and carried out a series of punishments and reforms. As the store manager, I assure you that the next time you visit our store, we will try our best to provide you with quality service and happiness.
Dear, we firmly believe that all misunderstandings are due to poor communication. We always treat every customer sincerely. If you have any questions or comments in the shopping process, you can give them back to us, and we will handle them properly and give you a satisfactory answer!
Second, the bad review caused by the damage to the goods during transportation:
1. Dear, we had a quality inspection before delivery, and the baby was delivered intact. After verification, the baby's damage may be caused by negligence in express delivery. We are very sorry about this. We have contacted the courier company for the first time to report the situation, and will check the parcel more carefully in the future to avoid such things.
Dear, it is verified that the damage of the baby is due to the negligence of the courier brother, which leads to the damage of the goods in transit. We are very sorry about this. Our customer service has contacted you to reissue the baby, or if you mind, we can give you a full refund and apologize again for the inconvenience.
3. Hello, dear, after verification, our baby was intact when it arrived, but we are deeply sorry for the damage caused by the negligence of the courier in the delivery process! I also contacted their boss, and if this happens again next time, the cooperation will be terminated and they will also give some compensation to their relatives.
Third, bad reviews caused by quality problems:
1. Dear, I'm sorry for the inconvenience. There are inevitable defects in the production process of this factory. We will contact the manufacturer to communicate this problem at the first time, and will strengthen quality inspection in the future to ensure the integrity of the goods. We can send you another one here for free. Please send it back. If you have any problems in the process of using the baby, please contact our customer service, and we will try our best to solve the problem for you at the first time to make you satisfied!
Dear, due to the negligence of our staff, we didn't find the defect of the goods. We sincerely apologize to you for this. Our customer service has contacted you for a new one as soon as possible, free of charge, and I hope to get your understanding. Or you don't want this product, you can directly apply for a full refund, and we will serve you wholeheartedly.
Honey, to tell the truth, this price is worthy of this quality. Although not as big as the seller, we will do things according to our conscience. Let's talk about quality first, then price. It is obvious to all that my baby is also welcomed by most buyers. I hope you are the first dissatisfied and the last dissatisfied. After that, we will continue to pay close attention to quality and protect the rights and interests of every customer.
Fourth, I don't like the bad reviews caused by style:
Dear, I believe you decided to place an order after a thousand choices, but after receiving the goods, you said you didn't like this style. Did you only look at the price without looking at the baby picture, or did our picture fail to attract your attention, or did you place the wrong order? If so, I can only say sorry to you! Also remind buyers to choose their favorite baby before placing an order, otherwise our uncle's hard work will be in vain, please understand, thank you!
5. The buyer's comments are false:
1. Dear, this is a classic best-selling model in our store, and it has been deeply loved by users. Our quality control has always been very strict, and there are no fakes. Please feel free to use. If you have any questions, please contact our customer service and we will give you a satisfactory answer!
2. Dear, we have been operating in good faith and serving customers with a customer-oriented attitude, ensuring that the product quality is genuine and inexpensive. Every year, hundreds of thousands of consumers from all over the country not only provide high-quality products, but also answer questions for customers and give each customer a satisfactory experience. If you are not satisfied with the goods, we also support 7 days return for no reason. At the same time, we also accept the supervision of consumers, and will never sell fake goods of inferior quality.
Sixth, other interesting bad reviews:
1. Dear, I'm sorry to see the bad review you left, because I don't know how to face other customers tomorrow. The store is willing to compensate you for all your losses and hope to get your understanding.
Dear, when we saw the bad review you left, we knew it was our fault. Would you like to trust us again, because we still serve you carefully?
Honey, I'm sorry to see the bad review you left. I want to make it up to you and give you a small gift. Can you forgive us and give us another chance?
Dear, we have reflected on the bad reviews you left. Whether you will visit our store again or not, we will still wait for you, waiting for the day when you forgive us.
Dear, after seeing the bad review you left, I went to trouble and slept all night. Can you calm down? I can promise you anything just for your smiling face.