1. Display the current transaction amount and the balance in the card after consumption on the card swiping device or shenzhen tong receipt every time, or consult the staff on site;
2. The cardholder can check the detailed records of recent 10 transactions of the card on the "ticket machines" at stations along the subway;
3. Call shenzhen tong customer service hotline directly: 86 148620.
Shenzhen tong is a kind of stored-value card, which is produced by Shenzhen Transportation Bureau and issued by Shenzhen Public Transport Settlement Management Center, and can be used in Shenzhen public transport, Shenzhen subway and shops at preferential prices.
With the popularization of electronic payment methods and the gradual recognition of citizens, the original single operator management model has been difficult to adapt to the situation of multiple operators, and it is necessary to apply transportation cards in a wider range. In July, 2004, the Shenzhen Municipal Government held a "Conference on Studying and Promoting the Related Work of Shenzhen Traffic Card", and put forward the principle of "one card, one standard and one company operation" in Shenzhen traffic, and proposed to set up shenzhen tong company on the basis of adhering to the principles of enterprise and marketization. Accordingly, Shenzhen Shentong Co., Ltd. was incorporated on February 3, 2004.
Shenzhen Shenzhen Traffic Co., Ltd. is established by Shenzhen Metro Co., Ltd., Shenzhen Public Transport Group Co., Ltd., Shenzhen Yunfa Industrial Co., Ltd. and Shenzhen Shenzhen Shenzhen-Hong Kong Industrial (Group) Co., Ltd. Its business purpose is to improve transaction efficiency, facilitate citizens and reduce operating costs of enterprises by investing in the construction and management of Shenzhen electronic transaction charging system ("Shenzhen Traffic" card). The business scope is the development, production, sales, application and recharge of smart IC cards (including smart IC cards for public transportation such as buses, minibuses, taxis, subways, light rails and ferries); Technical development of related supporting equipment for electronic transaction charging system; Development and management of electronic transaction charging system operation technology and information consultation; Advertising business.
On June 5438+1October 65438+1October 8, 2006, the first batch of "shenzhen tong" equipment was installed on the No.38 bus belonging to the bus group, which indicated that the "shenzhen tong" card realized the intercommunication between the ground bus and the subway, and the goal of "one card" for citizens to take the subway and the ground bus had been achieved.
By April of 20 15, shenzhen tong had issued a total of 26 million cards, and the number of mobile phone users in shenzhen tong reached 1.6 million, making it the largest "mobile payment by traffic" application in China. In order to facilitate the citizens to recharge their shenzhen tong cards, shenzhen tong released the recharge App "Small Fish Payment". On the basis of building seven self-operated customer service outlets, 43 convenience service outlets have been set up in stations along the subway, and more than 5,500 sales outlets have been set up in combination with convenience stores, post sub-offices and postal agents.