How to set up a sub-account of Niu Qian Want Want to distribute the received customer information?
1. Open the Niu Qian workbench, log in to the account used by Taobao Store, and then find the Want Want icon as shown.
2. If the Want Want sub-account has not been set before, you will get the same prompt as the following figure. At this point, go to zizhanghao.taobao.com to create a sub-account. If you have created a sub-account, you will get the same interface as the second diagram. Let's introduce it to everyone.
3. Manage customer service. Simply put, it is to set which sub-accounts are used for diversion, which sub-accounts receive customer messages first, or stop diversion. The setting rule is where Taobao stores are displayed.
Let's look at several options or buttons in the upper left corner. The first is to divert customer service, the second is to light up the store (check whether the button of customer service Want Want Online in the store is normal), and the third is to set up (there is an agent account in the setting). When all the customers involved in diversion are offline, the messages sent by the customers will be received by the proxy account. When you have a lot of offline messages, you can set up multiple proxy accounts, which must be in normal state. This is quite good. The fourth is real-time data, that is, online calculation and statistics of customer service time and response time.
5. This is the end of Niu Qian's latest tutorial on receiving customer information by using Wangwang sub-account.
Note: You must create a Taobao sub-account before you can set up Want Want Diversion. There is offline diversion in the setting, so it is recommended to turn it on.