On June 5438+ 10, 2009, the first pilot unit of China 12368 judicial service hotline-Beijing Court 12368 judicial service hotline was officially opened. As the first batch of pilot units approved by the Supreme People's Court, the judicial service hotline of Beijing Higher People's Court (12368) has been put into use after two years of construction.
The judicial service hotline 12368 has been opened, which can provide the public with static information such as all kinds of litigation knowledge, address route and contact information of courts at all levels in Beijing.
With the further construction of the service hotline, it will also provide dynamic case progress for litigation participants, and provide services such as public opinion investigation and letters and visits. The address and route of the court can be sent to the mobile phone designated by the user in the form of short message; After the opening of the dynamic information service, you can fax the details such as filing instructions and case documents to the designated number as required.
major duty
12368 takes the public and participants in litigation as the service objects, static information such as litigation process and litigation knowledge consultation and dynamic information such as case trial and execution as the service contents, and telephone access, voice, SMS and fax as the service methods to provide services and convenience for the public to participate in litigation activities.
12368 In order to actively respond to the new expectations of the masses, improve the quality and efficiency of judicial services, and let the people feel the humanistic care of China's justice more truly, the Supreme People's Court recently opened a litigation service hotline 12368. 12368 Litigation Service Hotline, as an important part of the construction of the Supreme People's Court Litigation Service Center, is not only a new measure for judicial convenience, but also a new way to deepen judicial openness and consciously accept supervision.
The parties and agents ad litem can call 12368 during working hours to inquire about whether the case is accepted, the members of the collegial panel, the court session time, the progress of handling the case, the handling results and other information. You can also consult procedural questions.
You can also query 24-hour case information through the self-service system. 12368 also provides litigation-guided self-help inquiry and manual consultation services to the public. In order to better meet the diverse needs of the masses, the Supreme People's Court will continue to improve and enrich its services.