Quality management department! The main job responsibility is to pay attention to quality and quality! This paper mainly uses seven methods of QC to analyze the reasons that affect product quality in the work. This is the main responsibility, and there are other skeletons, such as the company's electricity consumption has been high. If the production capacity is always low, it will also be the work of this department. Your company doesn't depend on the size of your company or someone who has done such a job, just don't give it a name.
What does quality management do?
Quality management activities refer to all activities that determine quality policies, objectives and responsibilities and realize all management functions through quality planning, quality control, quality assurance and quality improvement in the quality system.
Quality management refers to the coordination activities of command and control organizations in quality. Quality management usually includes the formulation of quality policies and objectives, quality planning, quality control, quality assurance and quality improvement.
What is the work content of quality management?
Ensure that the raw materials entering the company meet the requirements of the company; Create high efficiency at the lowest cost (materials, time, manpower, etc.). ); Ensure that the company's products meet all the needs of customers;
The following is the job description of the quality control personnel.
A, quality manager:
1. Supervise all departments to improve product quality, prevent anomalies and achieve the company's quality objectives.
2. Coordinate and promote all departments to operate according to ISO9000 elements.
3. Hold various quality meetings and coordinate various departments to deal with quality anomalies.
4. Review the quality documents submitted by relevant departments.
5. Make a final judgment on the quality of incoming materials, and urge IQC and QE departments to coach, review, evaluate, track and improve suppliers.
6. Hold regular supplier review meetings and evaluate suppliers.
7. Supervise QE supervisor to deal with abnormal production quality problems, follow up customer complaints in time, and ensure the effective implementation of corrective and preventive measures.
8. Supervise product reliability testing and quality improvement and reliability testing of new product trial production.
9. Make a final judgment on the quality of finished products.
10. Coordinate the inspection of IQC.
1 1. Supervise and review weekly and monthly quality reports.
12. Check and evaluate subordinates.
Second, the quality assurance supervisor:
1. Confirm and change the effective documents of the company's quality system to maintain the effective operation of the company's quality system.
2. According to the company's procedure documents, the feasible secondary and tertiary supporting documents are specified.
5. Make regular internal audit and management review plans to promote all departments to implement ISO9000 elements.
6. Coordinate and supervise the effectiveness of each department in improving and tracking nonconformities in the quality system, keep records and file them, and report them to the management representative for approval.
7. Allocate and arrange the time for external audit and preparation before audit.
8. Supervise the typesetting and proofreading of official documents of various departments, and carry out standardized management of unified numbering.
9. Supervise the distribution, recovery, preservation and modification of internal documents.
10. Assist the quality manager in quality management.
1 1. Evaluate and evaluate subordinates.
Third, QE supervisor:
1. According to the internal requirements of engineering data, organize the laboratory test of product-related projects in time.
2. Make a quality plan.
3. Review the inspection standards of various materials and finished products.
Handle customer complaints and returns immediately to ensure customer satisfaction.
5. Preside over the weekly quality meeting, and promote the employees of relevant departments of the whole company to improve their quality.
6. Statistics and analysis of various quality meetings, to promote the quality improvement of employees in relevant departments of the whole company.
7. Statistic and analyze the bad quality in each stage, and promote the improvement of each department to achieve the goal.
8. Guide suppliers to analyze and improve defective materials.
9. Make quality records for traceability.
10. Review and evaluate suppliers and make corresponding records.
1 1. Evaluate the performance of subordinates.
Four. IQC supervisor
Abide by and implement the company's quality management system, and supervise the implementation of all IQC personnel; Try your best to finish the task.
Plan IQC overall affairs, formulate internal quality inspection plans and objectives, and supervise the completion.
3. Reasonable distribution of work. Assign IQC's daily affairs to team leaders reasonably and supervise their completion.
4. Implementation of the training plan. Make annual, quarterly and monthly training plans for IQC, and guide and evaluate the experimenters.
5. Complete the formulation of inspection standard books and work instructions.
6. Quality identification and judgment. According to the abnormal materials in IQC incoming inspection, identify and judge the relevant standards and sign opinions.
7. Review the daily, weekly and monthly quality inspection forms.
8. Communicate, cooperate and coordinate the daily affairs of IQC with relevant departments internally, actively communicate with suppliers externally, understand the quality status of suppliers and urge suppliers to improve their quality.
9. Assist the quality manager to hold regular three-level supplier review meetings every month to urge suppliers to improve their quality.
10. Performance evaluation of subordinates
Verb (abbreviation for verb) employee
1.IQC
Technical secondary school or above, aged 20-25. Familiar with IQC workflow, at least 1 year working experience in a foreign company, familiar with ISO9000 quality system, able to use measuring instruments such as calipers, optical instruments and projectors, and basic computer operation.
2. Use of measuring instruments and matters needing attention.
3. Quality points and matters needing attention of die-casting die products and external processing products.
4. Disposal of nonconforming products.
5. Fill in the relevant forms.
6. others.
2. Standard Quality Control (standard quality control)
......& gt& gt
What is the meaning of "QRQE" in quality management?
Correct identification
What is the main responsibility of quality management! ?
Ensure that the raw materials entering the company meet the requirements of the company; Create high efficiency at the lowest cost (materials, time, manpower, etc.). ); Ensure that the company's products meet all the needs of customers;
The following is the job description of the quality control personnel.
A, quality manager:
1. Supervise all departments to improve product quality, prevent anomalies and achieve the company's quality objectives.
2. Coordinate and promote all departments to operate according to ISO9000 elements.
3. Hold various quality meetings and coordinate various departments to deal with quality anomalies.
4. Review the quality documents submitted by relevant departments.
5. Make a final judgment on the quality of incoming materials, and urge IQC and QE departments to coach, review, evaluate, track and improve suppliers.
6. Hold regular supplier review meetings and evaluate suppliers.
7. Supervise QE supervisor to deal with abnormal production quality problems, follow up customer complaints in time, and ensure the effective implementation of corrective and preventive measures.
8. Supervise product reliability testing and quality improvement and reliability testing of new product trial production.
9. Make a final judgment on the quality of finished products.
10. Coordinate the inspection of IQC.
1 1. Supervise and review weekly and monthly quality reports.
12. Check and evaluate subordinates.
Second, the quality assurance supervisor:
1. Confirm and change the effective documents of the company's quality system to maintain the effective operation of the company's quality system.
2. According to the company's procedure documents, the feasible secondary and tertiary supporting documents are specified.
5. Make regular internal audit and management review plans to promote all departments to implement ISO9000 elements.
6. Coordinate and supervise the effectiveness of each department in improving and tracking nonconformities in the quality system, keep records and file them, and report them to the management representative for approval.
7. Allocate and arrange the time for external audit and preparation before audit.
8. Supervise the typesetting and proofreading of official documents of various departments, and carry out standardized management of unified numbering.
9. Supervise the distribution, recovery, preservation and modification of internal documents.
10. Assist the quality manager in quality management.
1 1. Evaluate and evaluate subordinates.
Third, QE supervisor:
1. According to the internal requirements of engineering data, organize the laboratory test of product-related projects in time.
2. Make a quality plan.
3. Review the inspection standards of various materials and finished products.
Handle customer complaints and returns immediately to ensure customer satisfaction.
5. Preside over the weekly quality meeting, and promote the employees of relevant departments of the whole company to improve their quality.
6. Statistics and analysis of various quality meetings, to promote the quality improvement of employees in relevant departments of the whole company.
7. Statistic and analyze the bad quality in each stage, and promote the improvement of each department to achieve the goal.
8. Guide suppliers to analyze and improve defective materials.
9. Make quality records for traceability.
10. Review and evaluate suppliers and make corresponding records.
1 1. Evaluate the performance of subordinates.
Four. IQC supervisor
Abide by and implement the company's quality management system, and supervise the implementation of all IQC personnel; Try your best to finish the task.
Plan IQC overall affairs, formulate internal quality inspection plans and objectives, and supervise the completion.
3. Reasonable distribution of work. Assign IQC's daily affairs to team leaders reasonably and supervise their completion.
4. Implementation of the training plan. Make annual, quarterly and monthly training plans for IQC, and guide and evaluate the experimenters.
5. Complete the formulation of inspection standard books and work instructions.
6. Quality identification and judgment. According to the abnormal materials in IQC incoming inspection, identify and judge the relevant standards and sign opinions.
7. Review the daily, weekly and monthly quality inspection forms.
8. Communicate, cooperate and coordinate the daily affairs of IQC with relevant departments internally, actively communicate with suppliers externally, understand the quality status of suppliers and urge suppliers to improve their quality.
9. Assist the quality manager to hold regular three-level supplier review meetings every month to urge suppliers to improve their quality.
10. Performance evaluation of subordinates
Verb (abbreviation for verb) employee
1.IQC
Technical secondary school or above, aged 20-25. Familiar with IQC workflow, at least 1 year working experience in a foreign company, familiar with ISO9000 quality system, able to use measuring instruments such as calipers, optical instruments and projectors, and basic computer operation.
2. Use of measuring instruments and matters needing attention.
3. Quality points and matters needing attention of die-casting die products and external processing products.
4. No > >
What is the focus of quality management?
Quality management is generally divided into the following parts: incoming inspection (IQC), process inspection (IPQC), outgoing inspection (OQC), quality engineering (QE) and quality system (QS). Generally speaking, quality engineering (QE) is not only responsible for analyzing and solving field problems, but also shoulders the important mission of the laboratory.
Obviously, almost all of the above parts exist for testing and finding problems! So the core work of the quality department is to find problems! Of course, we need to solve the problem, but only when we find the problem can we solve it. Many major problems happen not because we can't solve them, but because we didn't find them at all! Or discovered, did not attract enough attention, the result was sent to the market, causing serious consequences. This problem is equivalent to not finding it.
Where should I start looking for the problem? Three aspects, in order of importance, are design stage, material supply stage and process control.
Generally speaking, good quality products must be based on good design. If the design is not well done, there will be many problems in production, such as putting out fires every day, changing models every day and many quality complaints. Of course, no one has such a good brain. After designing a product, there will be no problems and there is no need to change it. It is important to do enough abnormal tests and life tests in the early stage of small batch production, pay attention to every possible hidden danger and improve the products in the early stage of production! This is the responsibility of QE. We must do a good job in the handover of new products, and the experimental improvement must be in place.
Secondly, it is incoming materials. This is related to the selection and evaluation of suppliers. Go to the manufacturer for guidance in time. It is not enough to communicate by telephone only. When people meet, they will have feelings for each other and be more motivated to do things. In addition, face-to-face communication in some things will reduce many misunderstandings and make a lot of progress in work. Moreover, you can go to the scene to learn about the technology, increase your knowledge, and maybe find the real root of the problem. Of course, our company's inspection standards, testing equipment should be complete and staffing should be in place. Some spare parts or manufacturers that rarely have problems can also be exempted from inspection or relaxed, depending on their own grasp.
Finally, process control. Generally speaking, if there are no problems in the first two parts, there will be few problems in the back. Mainly pay attention to monitoring some key instruments and key equipment. This only requires some regular and routine inspections. But generally speaking, there are few problems in design and material supply, and many concessions give considerable workload to process control. Therefore, process control personnel should have a clear understanding of product design defects and incoming materials release. In order to come up with a solution to the problem in time.
The so-called system management is to document some existing systems or implement some better quality management systems, which is just a maintenance-oriented process.
What is quality management?
Quality management is quality control, referred to as QC, which has two abbreviations.
People's departments may be different, and people may think that quality management is to judge the quality of products and test them. There may be many people who think so. But the real quality management is not like that, but the work of all employees and the improvement of the quality of all work.
Only with the consent of the buyer can the enterprise obtain certain benefits. For this reason, we can't lack indispensable production and sales technology and technology to ensure product quality, and correctly say "a means system for economically manufacturing products that meet customer requirements". Therefore, as mentioned above, in order to improve the efficiency of all work and improve the effective work, it is necessary to explore more effective new methods to solve various problems in work. This activity is called "problem solving", and as a solution, various technologies are being developed. This preliminary view of technology and quality management will be studied in this speech, and "quality management about manufacturing" will be described as the focus. As mentioned above, transactional work also has many similarities.
{Development of Quality Management}
* * * Do not let defective products leave the factory * *→ * * * Depend on the quality assurance of inspection * * *
* * * Do not produce defective products * *→ * * Depend on the quality assurance of project management * * *
* * * Defect-free product plan * *→ * * * Quality assurance based on source management * * *
What does "cumulative%" mean in quality management? How to calculate?
Cum%, a term in Plato's quality management statistics, means cumulative defective rate, or cumulative defective rate.
The cumulative defect rate is accumulated from the defect in the first item. Therefore, the cumulative defect rate is often higher than that of a single defect, and sometimes even exceeds 100%.
For example, the total number of machines is 100, and only 20 machines are ok, no problem. Of the other 80 machines, 30 are non-conductive and the defect rate is 30%. 40 flashing screens, with a defect rate of 40%; There are 40 scratches, and the defective rate is 40%. Therefore, the cumulative defective rate (Cum%) is the accumulation of three problem machines, and the result is 1 10%.
What does the quality system mainly do? Seek knowledge!
How to implement quality management system in enterprises, how to implement quality management system in enterprises and how to make the system run effectively are the keys to implement ISO9000 system certification. Therefore, based on my research, I form immature implementation suggestions for your reference only, and provide guiding suggestions for the establishment, operation and continuous improvement of the quality management system. 1, unified understanding, organization and implementation The establishment and implementation of quality management system must change the traditional management thinking. The quality management system of petrochemical enterprises should be started from top to bottom, and then run from bottom to top. First of all, the superior leaders should pay enough attention to the system certification. Then, all departments will implement it. Indoctrinate all employees with the concept of quality system through cadre meetings and lectures held at general meetings. At the same time, the branch has set up an ISO9000 implementation leading group and an ISO9000 quality management organization, and the relevant offices and secondary units of the branch should designate quality management leaders and quality administrators to ensure the organization and leadership of the standard implementation process. 2. Strengthen training to lay a foundation for the implementation of the quality system. Lamb O9000 quality management is a complete set of management theory. In order to achieve good results in the establishment and operation of quality system, it is particularly important to learn and understand ISO9000 family international standards. Leaders of all departments and business management backbones should devote themselves to the training and learning of ISO9000 standard knowledge, improve their level in the management theory of quality management system, and lay a foundation for the establishment and implementation of the system in the future. 3. The conversion standard and decomposition function ISO9000 is a universal standard. In order to implement the ISO9000 quality management system, it is necessary to combine international standards with the activities of branches, and turn the standard clauses into specific business and management requirements of enterprises. With the assistance of the consulting company, the branch strives to find the best combination point of introducing ISO9000 quality management theory and method in the whole process of production and after-sales service, and corresponds all elements of ISO900 1 standard with the operation and management activities of the branch, and at the same time determines the quality policy and quality objectives. Around the quality policy and quality objectives, through the responsibility decomposition, all quality activities meet the requirements of standardization, standardization and procedure, and are in a controlled state from beginning to end, so that every functional system, every management link and every operation process are in an organic relationship of mutual restriction and promotion, thus achieving the purpose of quality control. 4. Compile system documents on the basis of conversion standards, comprehensively analyze and diagnose the management status quo, clean up the original documents according to the management requirements of quality system and the overall principles of systematicness, integrity and strictness, abolish the inapplicable documents and rewrite the quality system documents. System documents should embody five "W's" (what to do, who to do, when to do it, where to do it and why to do it) and one. In order to ensure the conformity of quality system documents, we should pay attention to consulting companies, management and operation when compiling quality system documents, and verify the operability of quality system documents through various channels, such as holding quality system document review meetings in stages, levels and topics. A set of system documents with strong compatibility, operability and applicability is a solid foundation for the effective establishment and operation of quality system. 5. Supervise and check the operation of the system. It is the key stage of system operation to implement the quality system documents that meet the requirements of ISO9000 standard throughout the whole process of business and management. In order to supervise the quality system according to the plan and requirements, there are three main measures: first, organize the management backbone and business backbone to supervise and coach the subordinate institutions, and timely and properly solve the problems found or feed them back to the leaders and functional departments; Second, the system supervision department of the branch verifies whether the activities at all levels and in all links meet the requirements of the system documents by auditing and checking the implementation of the system, informs the branch of the problems found, and instructs the relevant units to carry out rectification and improve the local system and operation. Third, establish a bottom-up and layer-by-layer evaluation mechanism for system operation, turn the system operation requirements into hard constraints and integrate them into daily work, and incorporate the evaluation of system operation of each unit into the evaluation standard system as one of the important contents of work performance appraisal, so as to stimulate the enthusiasm of all employees in the process of system operation and ensure the effectiveness of the quality management system. 6. Submit external audit and certification ... >>
What exactly does quality control do?
Is it the quality supervisor? If the company has only one supervisor, it will take full responsibility for the company's quality problems, including customer complaints and the promotion of the internal quality management system. If there is a manager above the supervisor, the quality department is responsible.
The person in charge of the quality inspection department should be familiar with the relevant inspection work, have team spirit and certain organizational leadership ability, and their duties are as follows:
1. Under the leadership of the chief engineer, carry out the quality policy, implement the quality policy and quality objectives in the company's annual policy objectives, and organize the implementation through internal communication;
2. Responsible for the inspection process, control and management of product quality;
3. Responsible for controlling and managing the inspection process of unqualified blanks, raw materials, standard parts, semi-finished products and finished products;
4. Responsible for the control and management of the procurement, outsourcing verification and identification process of monitoring and measuring devices;
5. Be responsible for controlling and managing the identification, collection and filing process of quality records;
6. Responsible for the planning and implementation of the internal audit scheme of the quality management system;
7. Responsible for the process, control and management of the quality management system;
8. Be responsible for the classification, collection and processing, transmission and application, statistics and analysis of quality management information, and control and manage it;
9. Responsible for the implementation of the quality manual;
10. Responsible for batch scrapping and repair of quality accidents caused by wrong inspection and missed inspection.