Service Guarantee Template 1
I. Service Commitment
Based on the principle of survival by quality and development by benefit, our company conscientiously does a good job in the quality of each project, from scheme design, material selection, production control, installation supervision to post-construction service, and every link has a special person in charge to ensure the quality of all projects.
1. Provide products and thoughtful and effective services that meet customer needs and quality expectations in strict accordance with the contract requirements.
2. Strictly check and control the incoming quality of raw materials and outsourced parts.
3. Organize the cooperative supporting production units to ensure that the product quality meets the requirements of the technical quality clauses in the contract.
4. Make a special quality plan to control the quality of engineering installation and construction.
5. All parts should be optimized and accepted according to national standards. The principle is to deal with the problem first, then distinguish the responsibilities, and meet all the requirements of the construction progress.
Second, the technical service commitment
1. Provide necessary technical documents in time according to the requirements of the buyer and the contract, and have the obligation to invite the buyer to participate in the seller's review when necessary.
2. Provide on-site technical services according to the requirements of the buyer, and the seller shall be responsible for installation.
3. Strictly implement the meeting minutes or agreements signed by the supply and demand sides on major issues.
4. Strengthen pre-sale, in-sale and after-sale services, and implement "advanced service" and "whole process service" in the whole process of product manufacturing and installation.
5. Arrive at the site as soon as possible within two days after receiving the quality problem information reflected by the buyer to ensure that the users are not satisfied with the quality and the service will not stop.
6. During the warranty period, the "Three Guarantees" shall be implemented under the working and operating conditions that meet the product standards and the contract, and the products supplied shall be maintained free of charge during the service life. If the accident is caused by unreasonable design wind load, the seller shall repair it free of charge.
Third, the service plan
1. Scheme design: Based on the principles of safety, economy and practicality, design the best scheme for users.
2. Pre-sale service: The company sends special personnel to actively coordinate and fully cooperate with the construction unit to handle all the formalities before construction. Actively cooperate with the construction unit to do a good job in site foundation work and prepare for construction. Actively get in touch with local police stations, offices and traffic police, and do a good job in surrounding relations.
3. After-sales service: As the tender of this project is semi-finished, if the later project is still entrusted to our company, our company will establish the idea that "the customer is God" and provide thoughtful service in strict accordance with the warranty period stipulated by the state. During or outside the warranty period, once you receive a call from the customer, ensure that the relevant personnel arrive at the scene within two days. During the warranty period, pay a regular visit to users at least twice a year to understand the use of the house, solve various problems raised by users and solve problems for users. After the warranty period, we will set up a user hotline in the company to answer users' inquiries in time and enthusiastically, solve users' difficulties, stand by at any time, and only charge for materials for maintenance.
4. Establish a quality return visit maintenance system: strictly implement the quality return visit, warranty and maintenance system of construction projects, and establish the idea that "users are God". Specific measures are as follows:
(1) During the warranty period, we will pay a quality return visit every quarter. Adhere to the annual quality return visit outside the warranty period.
(2) During the return visit, make rectification or maintenance according to the requirements put forward by the construction unit.
(3) During the warranty period, send professionals to the site to cooperate with the owner for maintenance. After the warranty period expires, the maintenance personnel should keep in touch with the owner.
(4) After the completion of the project, all users will be issued with maintenance cards, which will be signed by the users at the expiration of the warranty period, put on record by the owners, recorded during the warranty period, and signed by the users and owners after inspection.
_ _ _ _ Engineering Co., Ltd.
_ _ _ _ _ _ _ _ _ _ _ _ _
How to Write a Service Assurance Template 2
Our company hereby solemnly promises:
1. Our company will meet the technical requirements of the apartment decoration project in Xintiandi Area A, and strictly implement the current national construction specifications and technical regulations. The main construction acceptance specifications used are as follows:
Decoration engineering execution standard:
Is09000(is0900 1-20__) quality system certification.
Unified Standard for Acceptance of Construction Quality of Building Engineering (GB 50300-20 _ _); Code for Quality Acceptance of Building Decoration Engineering (GB20 _ _-20 _ _);
Code for Acceptance of Construction Quality of Building Ground Engineering (GB 50209-20 _ _); Implementation Rules for Quality Acceptance of Building Engineering (DB 211234-20 _ _);
Current standard "Code for Fire Protection Design of High-rise Buildings";
Current standard "Code for Construction of Water Supply and Drainage, Ventilation and Electrical Engineering"
Standard implementation of safety protection facilities:
Technical Specification for Safety (GB 50348-20 _ _);
Safety engineering procedure requirements (GA/T75);
2. All the project managers and engineers involved in this project have the qualification certificates of constructor, project manager and engineer, and the construction personnel have the qualification certificates of assistant engineer and safety officer.
Hereby promise
Liaoning Long Bang decoration engineering co., ltd
April 25, 20__
How to Write a Service Assurance Template 3
According to the notice requirements of the company on organizing civilized traffic post appraisal activities, all station attendants actively participate in this activity, based on their posts, strive to be a model of civilized traffic service, win the recognition of the majority of passengers with their own actions, create an atmosphere of civilized traffic and harmonious traffic, and do a good job in station affairs. The specific requirements are as follows:
First, abide by the rules and regulations of the passenger station, obey the overall situation and obey the command.
Second, dress for posts, behave appropriately, be polite to guests, and be responsible for the first question. Do it at work: people should be energetic, talk kindly, things should be neat and things should be safe.
Third, actively participate in the training and education activities of "civilized transportation and safe travel" organized by the company and the station.
Four, keep the three-meter smile service, treat passengers with: please take the lead, thank you, come and say hello, stand on your own feet, and everyone strives to be a model of civilized service.
5. Maintain the order of passengers in the station, provide bilingual services and provide humanized services for the elderly, the weak, the sick and the disabled. Actively answer and solve various problems for passengers when riding.
Six, adhere to the service tenet of "service first, passengers first", adhere to the principle of customer first, quality service, enhance service awareness, improve service quality, and establish a civilized window image of enterprises. Vigorously promote the "Civilized Traffic Action Plan" and jointly create civilized traffic and harmonious traffic atmosphere with the majority of passengers. * * * Advocate civilized traffic and abandon traffic habits.
Evaluation criteria:
1. Serving passengers in good faith in appraisal activities was well received by passengers.
2. It has not been complained by passengers for one consecutive quarter.
3, adhere to the company system, don't be late, don't leave early and work hard.
During the activity, he was praised by his superiors for his excellent work performance.
Guarantor of passenger station:
How to Write a Service Assurance Template 4
Our company implements a whole-process tracking management system for products from delivery to effective service life:
1. Establish product technical file management system, call back regularly and deliver wearing parts; 2. After-sales service guarantee system, with special personnel for regional service.
I. Technical services
1, equipment technical documents
① Within 5 days before the delivery of the equipment, we will provide customers with drawings of equipment installation infrastructure, power requirements and operating space requirements.
② Main wiring diagram of random equipment, list of equipment parts, model code of wearing parts ③ Instruction manual, product certificate and ex-factory inspection report of random equipment.
2. On-site service content
(1) In order to facilitate the installation, debugging and trial operation of the equipment, we will send professional technicians to the site to provide technical services at the time specified by users, and our technicians will participate in the infrastructure installation of the equipment.
(2) Responsible for completing installation and debugging, conducting on-site debugging with customer technicians, and answering technical contracts, drawings, operation, equipment performance and matters needing attention.
(3) Make necessary demonstration on the technical indexes of the equipment, participate in the preliminary operation of the equipment, and assist the user to formulate the correct winding process.
3. Skills training
We will provide technical training to our customers, so that their technicians can master the operation of winding machine, be familiar with the parameter setting and debugging of winding process, and master the skills of installation, debugging, operation, inspection, repair and maintenance of equipment.
Second, the after-sales service content
1, maintenance service
In order to ensure the normal operation of the equipment and solve the problems raised by customers in time, the company's technical service hotline is opened 24 hours a day to provide quality services to customers at any time. After confirming the customer's equipment failure, we will rush to the scene to solve the problem with the fastest land transportation arrival time. Any quality problems during the warranty period will be handled by our company free of charge, including hardware maintenance and replacement, and lifelong maintenance of equipment.
2. Technical support services
Our company provides lifelong free technical support services for users, which will promptly and effectively solve the problems encountered by users in the process of equipment use and meet customers' technical support for equipment function and component reorganization.
Third, product quality control.
The company strictly controls the quality process of procurement, inspection, production, packaging, installation, debugging and after-sales service, and strictly follows the requirements of enterprise standards and related industries and national standards.
Guarantor:
Date:
How to Write a Service Assurance Template 5
1. Our company makes the following commitments to the goods technical services provided by your company:
1. The model of the goods meets the requirements of the order contract.
2. The allowable loading quality, linear density and warp and weft density meet the requirements of GB/T 8946- 1998 standard table 1.
3. The appearance quality conforms to Table 2 in GB/T 8946- 1998 standard.
4. The buyer requires packaging.
5. The delivery date and place meet the requirements of the order contract.
Second, our company's after-sales service commitment to the bidding goods is as follows:
1. After the products are qualified, we will send technicians to solve the quality problems caused by the cartons provided by us as soon as possible, and send the person in charge to negotiate with the buyer until the requirements of the buyer are met.
2. After the product is accepted and delivered for use, there are problems in the use process. If there are any quality problems, our company will respond within 24 hours after receiving the user's notice, and we can make technical improvements to the products according to the user's requirements.
3. If the product is damaged due to the buyer's reason during the use of the product, we can provide technical support to repair or replace the damaged product, but the buyer shall bear the corresponding expenses arising therefrom.
Guarantor:
Date: