The phone is ringing/the phone is ringing. /There is a phone call for you. The phone rang. /There is a phone. /There is a phone call for you.
Can you get it? /Is anyone going to answer it? /Who will answer the phone! Who can answer the phone? /Do you want to answer it? /Answer the phone!
The phone rang again. Ring every two minutes! !
B: Let it ring. The machine will pick it up. I'm blocking my phone.
The phone rang again. Ring every two minutes! !
Let it ring. The machine will answer automatically. I'm blocking the phone.
2. When answering the phone
Identify each other. Who is this? /Who's calling, please? /May I know your name? /
Who am I talking to? /May I ask who I'm talking to?
Who are you looking for? /Who do you want to talk to?
Who are you calling? /Who wants to talk to me?
Answer your identity, I am her/him.
May I speak to Tom?
This is him. /Go ahead.
3. Ask about the reason for calling
What can I do for you today?
What can I do for you today?
What's the matter/what can I do for you?
What is this? /What's the matter?
May I ask what this is about? /What does this matter? May I ask what this is?
Step 4 state the reasons
I want to discuss something with you. I want to talk to you about something.
I'm calling to know if you'd like to go out with me. I'm calling to ask if you would like to go out with me.
I'm calling about some questions about my credit card. I'm calling to ask some questions about credit cards.
I want to make sure that we are in agreement on respecting the company policy. I want to make sure that we both agree with our company's policy.
5. Tell the other party to call back after confirmation.
I'll call you after I talk to my boss. I'll call you back after reporting to the boss.
Can I call you back? Maybe in a few days. I'll call you back, okay? Maybe in a few days.
I need to check my files again. Can you give me some time to look at these figures? I need to check my information again. Can you give me some time to check those data again?
I'll call you back as soon as I find it. I'll call you back as soon as I understand.
I'll call back later. I will call back later.
6. When you want to talk to a person in charge (department)
Is this the right department for ...?
Is this the right department for returning goods? Is this the department responsible for returning goods?
Is this the right number to ask for information? Is this the telephone number for information consultation?
Sorry, you have the wrong department. Sorry, you have the wrong department.
7. Make sure the other person is listening.
Are you clear? /Do you understand? Did you write it down? /Do you understand?
Are you listening to me? /Have you noticed? Are you listening to me? /Have you noticed?
8. Ask the other person to say it again.
T understand the last part. I didn't catch the last part.
Can you repeat that? Do it again, if you don't mind. If you don't mind, please say it again.
Please speak slowly. Please speak slowly.
9. show understanding.
I think I understand. /Yes, I have everything.
10, asking whether to write it down.
Did you write it down? /Are you ready to write it down? /Do you have a pen to write it down?
Do you want to write it down? /Are you ready to write it down?
1 1, I can't hear you clearly or the cell phone signal is not good.
I can't hear you. /Your voice has been weakening. /I can only hear part of what you said/a little/a little.
I can't hear you. /Your voice is always high and low. /I can only hear your voice intermittently.
Are you there? Hello? Oh, you're still here. I thought I lost you.
Are you still there? Hello? Oh, there you are. I thought we were disconnected.
Sorry, your signal is cut off. Can you repeat that?
Sorry, your place is intermittent. Can you repeat that?
My reception effect is poor. Can you repeat that?
I have a bad signal here. Can you repeat that?
Would you please speak slowly?
(Informal) Can you spell it?
Would you mind spelling that for me?
Ask the other person to speak loudly.
Would you mind speaking louder?
12, please wait a moment.
(Informal) Wait a minute. Wait a minute.
Would you mind waiting for a while? Just a moment, please.
13, when you need to leave a message.
Can I leave a message? Can I leave a message?
Ask how to contact someone.
You can reach me at this number. You can call me at this number.
15, when hanging up
Nice talking to you! Have a nice day!
Nice talking to you! Have a nice day!