1 After entering the product details page, there is a product display map on the left and a button to contact customer service on the right. Click it.
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2. Then jump out of the login page, enter your JD.COM account and password, and click Login.
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3. Then you can contact the seller's customer service, but some products don't have this contact customer service button. If you want a solution, look down.
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4. On the product details page, turn to the bottom of zui, and there is a button to post the consultation. Click, friends who can't find come to see the picture.
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5. After entering the consulting editing interface, check the consulting type, then enter the consulting question, and click the submit button.
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6. The submission was successful. If you don't have an email address, please click "Edit Email Address" to set an email address so that the seller can receive an email reminder when replying.
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7. You can also click on the buttons such as product consultation to see other netizens' questions about the seller's customer service and the answers given by the seller.
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Second, the mobile phone terminal to find the customer service method of the merchant store
1. First, we need to open the JD.COM application, as shown in the figure below. Wait for the system to enter the home page.
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2. After entering, click on my shopping cart, as shown in the red label in the figure below (all the products that need to be consulted for ps search are in the shopping cart, and you can find your order as needed).
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3. Next, find your order, click on the product details, and wait for the system to enter the product details page.
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4. At the bottom of the product page zui, find it at the customer service entrance of the store and click Enter.
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5. Enter the customer service page, as shown in the figure below, that is, the customer service dialog box, and enter the problems you encounter.
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6. Next, the system prompts that the customer service as shown in the figure below is now connected, describe your question and wait for its answer.
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I have introduced the ways to find customer service in shopping malls, computers and mobile phones in JD.COM. If you need to consult the customer service of JD.COM Store, you can refer to the above steps to find the customer service of JD.COM Store.